Susan Galloway

Coronado, CA 541-***-**** sunriversue.hotmail.com

Restaurant Manager

Recognized Expert in hospitality management. Fourteen years’ experience in food and beverage and hotel management, high volume scheduling, sourcing, negotiating, budgeting and providing elite customer service ensuring 100% guest satisfaction.

CORE COMPETENCIES

Customer Service Quality Management Project Management Process Automation Budgeting

Team Management Conflict Resolution Contractor and Vendor Relations Resource Management

EXPERIENCES AND ACHIEVEMENTS

KONA KAI RESORT AND SPA, San Diego, CA 2015 – 2016

Waterfront Resort

General Manager of Food and Beverage

Managed the overall day-to-day operations of four food and beverage outlets.

Implemented and conducted restaurant table management training using OpenTable software for efficiency, guest experience and process automation.

Training and coached staff on all business and floor operations.

Analyzed business operations over a six-month period and implemented techniques for increased productivity and increased revenue.

Trained 20 staff members over a one-year period.

Facilitated conflict resolution with staff and vendors.

HOTEL DEL CORONADO, Coronado, CA 2010 – 2015

Historic Hotel

Sheerwater Food and Beverage Manager

Managed the overall day-to-day food and beverage operations of the property and staff.

Managed a $12M operations budget.

Hired and trained over 60 union staff.

Improved Unifocus scores from the low 80’s to the mid 90’s through targeted coaching.

Created server scripts, which increased profitability by 28% during the breakfast buffet.

Managed the detail and relationship with Secret Service and security teams for over a dozen dignitary visits and improved guest arrival experience with personalization.

SUNRIVER RESORT, Sunriver, OR 2002 – 2010

Luxury Resort

General Manager of Food and Beverage

Managed the overall day-to-day operations of the property and staff.

Managed a $3.5M budget.

Increased the Owl’s Nest Lounge revenue by 60% of a five-year period.

Increased Rhythm on the Range event revenue by 40% over a one-year period.

Trained 40 plus staff members over an eight-year period.

Managed eight outlets while receiving an A+ grade from the managing director.

Developed procedures to cut costs by 10% by analyzing ordering processes.

EDUCATION

Portland Community College, Portland, OR

FEMA Emergency Management Institute Active Shooter Training – 2015

Sunriver University Management Certificate – 2004

Sterling Vineyards School of Service and Hospitality - 2001

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