Customer Service Management

Yanisley Gamez

**** ** ***** ** ***** Gardens, FL 33056

305-***-**** - *********@*****.***

EXPERIENCE

Professional Management, Inc.

Assistant Property Manager

March 2015 - July 2016

Accomplished financial objectives by collecting rent payments, processing property expenses, forecasting requirements, preparing an annual budget, analyzing variances, and initiating corrective action.

Maintained building systems by contracting maintenance services, and supervising work orders and repairs.

Secured property by contracting security patrol services, installing and maintaining security devices, establishing and enforcing precautionary policies and procedures, and responding to emergencies as needed.

Accomplished organization goals by accepting ownership of accomplishing new and different requests and by exploring opportunities to add value to job accomplishments.

Managed any kind of situation with tenants by providing excellent customer service and by following government regulations and company policies.

Analyzed income and background check for future prospects to comply with

low-income requirements.

Santander Financial Group – Miami, FL

Jr. Accountant

May 2014 – Dec 2014

Reviewed, registered and monitored W-8BEN forms in compliance with FATCA regulations.

Performed in-depth analysis of client’s foreign tax expenses and also reviewed customer portfolios to process tax refunds.

Identified the main cause of operational losses and implemented ad-hoc solutions to prevent them to happen again in the future.

Analyzed investment portfolios of deceased customers in order to pay corresponding taxes and distribute assets to beneficial owner in compliance with U.S. regulations.

Daily Support LLC, Financial Services – Miami, FL

Operations Manager

August 2010 – April 2014

Oversaw the development of commercial initiatives, budgets, and schedules to successfully introduce factoring services across the region.

Developed sales presentations and Financing solution proposals for potential new clients.

Responsible for the development of factoring portfolios as well as leading and managing the expansion of the business by leveraging the branch network in South Florida and Mexico City.

Responsible for the strategic planning process and the allocations of resources for transformational projects.

Responded to specific client requests and cultivated relationships to expand business.

Monterrey Institute of Technology and Higher Education – Mexico City, Mexico

Academic Coordinator February 2008 – July 2010

Carefully reviewed all program and professor materials to ensure consistency with class objectives.

Facilitated the progress, design and delivery of academic matters by actively participating in the board of directors meeting.

Performed administrative task associated with the Finance and Business Management department.

Responsible for providing support and guidance to more than 100 groups.

Responsible for professor recruitment for the Business School.

Bancomer Mexico - Mexico City, Mexico

Cashier/BankTeller

August 2007-2008

Processed financial transactions for clients.

Received checks and post entries into correct accounts.

Provided information to clients regarding bank services.

Compared signatures, photos and ID to verify customers.

EDUCATION:

EGADE Business School; Mexico City, Mexico

Master in Finance December 2010

Relevant Coursework: Financial Management Policies, Financial Risk Management, Fixed Income, Portfolio Management, Securities Analysis, Quantitative Methods in Financial Analysis, Commercial Banking and Capital Budgeting., Financial Institutes in Mexico.

Monterrey Institute of Technology and Higher Education; Mexico City, Mexico

Bachelor of Arts, Business Administration December 2007

Relevant Coursework: International Business, Human Resource Management, Organizational Behavior, Business Ethics, Financial Management, Entrepreneurship and International Business Management.

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