Manager Service

LaSonya Walker

**** ** **** ** * Miramar, Florida 33023

Cell 954-***-****

*********@*****.***

Objective

My objective is to obtain a position within your company. I have developed excellent working habits throughout my previous jobs and school experiences. I utilize first-class communication and listening skills. I am also a quick learner and I know I would be a great asset to your company.

Work Experiences

MDLive

Health Service Specialist

November 2015 – April 2016

Answering phones

Registering patients

Scheduling consultations with doctors

Taking payments

Creating IT tickets

Updating patients’ health history

Adding pharmacy and confirming prescriptions with Pharmacists

Guest Services Supervisor/ Reservations Revenue Analyst

Sonesta Fort Lauderdale, formerly B Ocean Ft. Lauderdale

Jan 2011 – July 2014

Answering phones

Running credit limit

Taking group and guest deposits on reservations

Taking room service orders

Guest complaints

Making reservations

Doing weekly schedule

Checking guests in and out

Assigning show rooms daily

Worked directly with Convention Services Manager, detailing VIP arrivals

Created rooming lists for group reservation

Attended incoming group meetings

Helped with conversion to new property

Weekly forecast

Added new business contracts into the system

Booked local company and employee reservations

Guest Services Supervisor

Ramada Hollywood Beach Resort

Jan 2008 – Jan 2011

Daily credit limit

Checking guests in and out

Customer complaints

Verifying front desk agents cash banks

Collecting vouchers

Computer Skill Knowledge

Microsoft Word

Excel

PowerPoint

40 WPM

Education

Associate of Arts Broward College Aug 2008 – May 2011

Bachelor of Science Chamberlain College of Nursing Graduation 2018

References Upon Request

Contact this candidate