Customer Service Sales

Sukhman Sidhu

*** ****** ****** *****; Southlake, Texas 76092 - - 972-***-**** - - **********@*****.***

Professional Profile

Results-driven leader with entrepreneurial and corporate management experience. Expertise in driving operations toward actively supporting a progressive organization in maximizing financial and operational performance as a key team member. Organized owner who successfully founded and operated a growing number of fuel stations. Strategic problem-solver who seamlessly works across all levels of an organization to uncover cost-cutting and revenue-producing opportunities. Versatile professional and hands-on leader who motivates, trains and coaches employees to drive progress toward project and company milestones. Dynamic and results-driven business owner successful at leading high-performing teams through all phases of projects, from concept development to product launch.

CORE QUALIFICATIONS

• Strategic leader and entrepreneur with a successful background building and leading top performing teams focused on exceeding goals in the areas of SALES, MARKETING, and TERRITORY DEVELOPMENT/MANAGEMENT.

• Dynamic in orchestration of million-dollar business start up, turnaround, and growth ventures.

• Advanced communicator and cultivator of key relationships with all level of personnel, clients, businesses, and executive managers.

• Big picture thinker, talented and driven to impact bottom line while ensuring staff compliance with enterprise standards, procedures, and regulations.

• Skilled provider of advanced training, guidance, and motivation that results in the retention of top performing professionals.

• Experienced approach upon forecasting territorial trends and expansion with full diligence on market analysis and personnel training/development.

EDUCATION

Associates Degree, 2008

De Anza College, Cupertino, CA

High School Diploma, 2006

Shasta High School, Redding, CA

WORK EXPERIENCE

Operational Manager January 2012- March 2015

SS Fuels- Longview, TX

• Successfully steer operations of 3 stores, consistently generating growth through decisive leadership. Efficiently manage administrative/financial/accounting functions, purchasing, inventory control, and product/service supplier relations.

• Effectively interview, hire, train, schedule, direct, and evaluate team members, with a strong focus on the delivery of quality customer service.

• Strategically coordinate staff and freight carriers to maximize productivity and efficiency.

• Apply superior communication skills toward diplomatically addressing, troubleshooting and resolving customer issues.

• Proactively participated in company acquisition/integration projects and acquired/utilized comprehensive knowledge of distribution processes.

Security Officer/Receptionist December 2007- October 2011 Landmark Protections- San Jose, CA

• Patrol facility and man post; server as a general security presence and visible deterrent to crime and client rule infractions.

• Detect and report suspicious activities; watch for criminal acts or potential treats to employees and property.

• Provide formal reporting for all incidents, accidents or medical emergencies.

• Verified and checked personnel ID badges to allow admittance into offices and buildings.

• Quickly and effectively responded to several critical emergencies such as medical issues, bomb threats, and firm alarms.

• Performed exterior/interior patrols and liaise with local police to ensure complete satisfaction.

Assistant Manager August 2006- June 2007

Macy’s- Santa Clara, CA

• Maintain constant presence on sales floor to address customer needs.

• Approach browsing customers and initiate conversations to determine buying preferences.

• Recommend appropriate items and direct or lead customers to completing transactions.

• Inquire upon customer's buying experience, item preferences, and future purchases.

• Provide incentives to customers and present upcoming promotions and special sales events.

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