Customer Service Engineer

CURRICULUM VITAE

M.SUBIN

Contact: +91-720*******

E-mail: *****.***@*****.***

No-16,Teachers building, classic colony,Hebbagudi-99

Career Objective

Build a dynamic, growth oriented & a stable career in a reputable organization. The position being looked forward should be a fair chance towards professional growth and advancement, where the re-numeration factor is commensurate to company objective.

Summary of Qualification

An energetic extrovert who can see wider and positive goals in life. Solid professional experience in handling customer service coordination along with a pleasing personality. Ability to accomplish all goals and objectives without hesitation and to communicate effectively with all types of people from various cultures & backgrounds.

Professional Experience:

AKSHYA computer and Hardware

Designation :Support Engineer.

Period :2 Year Experience [2013 to 2015]

Responsibilities

•Solving I/O Chip issue.

•Solving North Bridge issue

•Rectifying Mother board Problem

•Rectifying SMPS LCD Monitor PRINTER Related issue

•Rectifying Desktop Related issue

•Electrical Maintenance Related issue

INKNOW TECH PRIVATE LIMITED

ELECTRONIC CITY, Bangalore-560100

Designation : Desktop Support Engineer.

Period : sep-2015 to till

Responsibilities:

•Ticketing tool experience in remedy,ITSM, manage Engine, Mortis.etc..

•Migration using thorough Deployment Portal.

•Outlook and Lync Configuration.

•Printer and Driver Configuration.

•File Folder permission and configuring security, Admin Rights Permission.

•Managing User File and Offline File

•Implementation of Group Security Policy and Permission.

•Disabling And Enabling Accounts.

•Trouble shooting of Network, Working of Remote Desktop Software.

•AD Installation and User Account Creation.

•Knowledge in TCP/IP, DNS, DHCP, NAT and Subnet Mask.

•Knowledge in Server 2012

•Knowledge in Router, Switch, Hub Configurations.

•Knowledge Protocol pop3, IMAP, SMTP,UDP,HTTP,HTTPS,etc…

•Knowledge in wire shark, sniffer,macafee,outlook Express.

•Installing Logical Printer’s on a Print Server and Preparing Print Server to Host Clients.

•Troubleshooting of cisco Router’s, Configuring Routing Protocol.

•Managing VLAN and Inter VLAN Communications.

•Network Uptime VSAT, LAN,WAN Internet and VPN.

•Video Conference Daily Testing and Support for Un interrupts VC Test.

•Data Card installation and Configuration Offfline and Online

SKYPRO technologies

Electronic city, hosur road -56001

Designation: Technical support Eng

Strong knowledge in Networking switching and routing:

VLAN configuration

Router configuration 2620xm, 2621xm, 2811 by static routing

Switch configuration

Configure and verify trunking on Cisco switches

Verify a network and switch operation using basic utilities such as ping, telnet and SSH

Be able to configure and verify PVSTP operation

Understand the basic routing concepts.

Configure and verify a basic router configuration using the command line interface.

Configure and verify both serial and Ethernet interfaces.

Be able to verify the network connectivity and configuration of a router.

Configure a static or default route given specific requirements, then verify.

Understand and distinguish different methods of routing and routing protocols.

Configure and verify EIGRP in a single autonomous system.

Configure and verify OSPF (v2 and v3) in a single area.

Configure and verify interVLAN routing using router-on-a-stick.

Be able to configure SVI interfaces.

Cisco Switch configuration

Troubleshooting

Troubleshoot and correct common issues concerning IP addressing and host configurations.

Be able to utilize net flow and monitor data.

Troubleshoot and fix spanning tree operation.

Troubleshoot and resolve routing issues, including OSPF, and EIGRP.

Troubleshoot and correct VLAN problems.

Identify and resolve interVLAN problems.

Troubleshoot and resolve switch trunking issues.

Troubleshoot and fix ACL problems.

Troubleshoot and correct layer 1 problems.

Troubleshoot and correct WAN issues.

Troubleshoot Ether Channel issues.

LAN Switching Basics

Ethernet, Fast Ethernet, Gig Ethernet

Quick Cabling Review

Basic Switch Operation

Filenames and Autorecovery

Virtual LANs (VLANs) - Part 1 & 2

Why use VLANs?

Static and Dynamic VLANs

Trunking

ISL

ISL and Dot1q

Troubleshooting Trunks

The Native VLAN

Dynamic Trunking Protocol

Trunking Modes

VLAN Trunking Protocol

Educational Qualification:

Course

University/Board

Year of passing

Percentage

B.E (ELECTRICAL & ELECTRONICS ENGINEERING)

Anna University, Chennai

2012

(6.5/10) CGPA

HSS

State Government of, Tamil Nadu

2008

66%

Personal Details

Father’s Name : E.MICHEAL

Nationality : Indian

Date of Birth : 14th Feb 1991

Sex : Male

Marital Status : Single

Address For Communication : 6-205-2, Thomayarpuram,

Thadikkarankonam (post),

Kanyakumarydistrict, Tamilnadu,

INDIA-629851

Contact No : +917*********

Passport no. : L6884738

Language Known : Tamil,English,Hindi,Malayalam,Kannada

Declaration:

The above provided information is true to my knowledge. References shall be provided on request.

Place: Thomayarpuram Yours Truly

Date: M.SUBIN

Contact this candidate