Customer Service Manager
Resume:
Goffstown, NH *****
**************@******.***
JAIMIE L HARRIS
OBJECTIVE
To continue increasing my business knowledge by working for a company that is willing to invest in me as much as I am willing to invest in it and to help that company grow to be the best possible business, employer and partner.
SKILLS & ABILITIES
Basic computer knowledge to include, Word and Power Point. Basic accounting principles.
Ability to learn.
EXPERIENCE
WOODPELLETS.COM, BEDFORD, NH 03110
Delivery Coordinator
August 2016 to December 2016
Schedule deliveries for customers, maintaining DOT paper work, Customer service.
Laid off
LOWES HOME IMPROVEMENT, BEDFORD, NH 03110
April 2006 to Present
While at Lowes I have held several part-time and full time positions;
Administrative Department Manager
September 2015 – present
Manage the cash office, credit coordination, pricing coordination, scheduling, payroll, and customer service
Cash Office Clerk/Head Cashier
January 2011 – September 2015
Completing store cash intake and dispersal, managed daily activities of cashiers to include assignments and work quality.
Electrical Department Manager
August 2010 – January 2011
Managed stock, personnel. Left position due to pregnancy (could not perform physically as needed)
Credit Coordinator
February 2009 – August 2010
Issuing credit cards, training associates on credit application, and coordinating the sale special order product returns.
Team Lead Head Cashier
May 2008 – February 2009
In charge of head cashiers/cashiers, assignment of duties and work quality
Customer Service Representative
April 2006 – May 2008
Duties included customer communications, product returns, telephones, and email and customer relations.
Citizens Bank, Bedford, NH
July 2012 – February 2013
Banker
Customer service, account openings and sales.
Left due to my child’s illness.
Bedford Commons OB/GYN
June 2005-February 2006
Records Clerk
Filing and organizing medical records.
Alton Bay Christian Conference Center
June 2003 – August 2005
Waitress/Hostess
Seat and serve customers.
EDUCATION
MANCHESTER WEST HIGH SCHOOL
September 2001 – June 2005
General studies, Diploma received.
Lowes Early Management Training Program
8 week program for management development. Certificate received.
COMMUNICATION
Years of customer service and leadership in which I had to properly communicate with the general public as well as store associates to provide information, direction and customer service.
I currently provide power-point presentations for the Lowes manager’s meetings.
LEADERSHIP
As explained, I have had several leadership roles in my work experience. I have also helped develop and implement better work strategies to assist my fellow Lowes associates.
I am currently part of the Voice Team, which helps organize employee appreciation events and developed strategies to increase employee morale.
I have also been a leader and assistant in several fundraisers outside of work, dealing with sick friends and family.
REFERENCES
BRIAN WOOD, LOWES
EVALIE HILBERT, DIRECT CAPITAL
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