Customer Service Manager
Resume:
JESSALYN M. SERRANO
*** ********** ******* **** ********
**************@*****.***
Summary:
An ambitious and talented individual who has a lifelong interest in quality food, the hospitality industry and the latest culinary trends. An experienced host who works hard to cultivate a high profile with guests, and possesses a strong understanding of financial margins and controls. I considered myself as a beating heart of my previous company’s success and as a hand’s on manager I personally involved in serving customers and generally keeping everything running smoothly.
Skills:
Management Catering Personal
Corporate Management Hospitality Management Well presented
People Management Food Hygiene Well Organized
Events Management Customer Service Communication skills
Staff Development Planning Menus Microsoft Office
Staff Scheduling Marketing and Advertising
Setting targets
Setting budgets
Career:
Pizza Hut Manager August 2012 – December 2016
Sterling, Doha Qatar
Responsible for operational efficiency and creating a relaxed environment where service delivery and product quality is second to none. Leading from the front and in charge of maintaining high levels of hygiene and enforcing strict compliance with all health and safety legislation.
Being highly visible and the face of the business.
Ensuring the correct use of cleaning material and equipment.
Supervising the kitchen.
Meeting and greeting customers and organizing table reservations.
Advising customers on menu choices.
Personal Information:
Born on 26th October 1988, holding Pilipino passport. Can speak English and Tagalog. I am goal oriented, hardworking, responsible, competent, creative fond of dealing with other people, willing to undergo training and can easily cope up with changes.
Academic:
Arellano University
B.S Hotel Restaurant Management
2600 Legarda St., Sampaloc Manila
2005 -2009
I hereby certify that information above is true and correct, for references can be submitted upon request.
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