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Customer Service Manager

Location:
National Capital Region, Philippines
Posted:
January 03, 2017

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JESSALYN M. SERRANO

*** ********** ******* **** ********

+63 956 *** ****

acx3xb@r.postjobfree.com

Summary:

An ambitious and talented individual who has a lifelong interest in quality food, the hospitality industry and the latest culinary trends. An experienced host who works hard to cultivate a high profile with guests, and possesses a strong understanding of financial margins and controls. I considered myself as a beating heart of my previous company’s success and as a hand’s on manager I personally involved in serving customers and generally keeping everything running smoothly.

Skills:

Management Catering Personal

Corporate Management Hospitality Management Well presented

People Management Food Hygiene Well Organized

Events Management Customer Service Communication skills

Staff Development Planning Menus Microsoft Office

Staff Scheduling Marketing and Advertising

Setting targets

Setting budgets

Career:

Pizza Hut Manager August 2012 – December 2016

Sterling, Doha Qatar

Responsible for operational efficiency and creating a relaxed environment where service delivery and product quality is second to none. Leading from the front and in charge of maintaining high levels of hygiene and enforcing strict compliance with all health and safety legislation.

Being highly visible and the face of the business.

Ensuring the correct use of cleaning material and equipment.

Supervising the kitchen.

Meeting and greeting customers and organizing table reservations.

Advising customers on menu choices.

Personal Information:

Born on 26th October 1988, holding Pilipino passport. Can speak English and Tagalog. I am goal oriented, hardworking, responsible, competent, creative fond of dealing with other people, willing to undergo training and can easily cope up with changes.

Academic:

Arellano University

B.S Hotel Restaurant Management

2600 Legarda St., Sampaloc Manila

2005 -2009

I hereby certify that information above is true and correct, for references can be submitted upon request.



Contact this candidate