Customer Service Representative

GINGER BENNETT

***** ********** **

Houston, TX *7060

Cell: 281-***-****

Email: **********@*****.***

OBJECTIVE To obtain a position that will utilize my 30 years’ experience of clerical

duties which includes Data Entry, Customer Service, Driver Check-In,

Copying, Scanning, Billing, and Filing.

SKILLS Typing 85 wpm

10 Key by Touch 16000 kph

Microsoft Word/Outlook/Excel

WORK HISTORY

Nov 2009 Terminal Clerk I

to Estes Express

Feb 2016 Houston, TX

Utilize AS/400 and Peoplenet in my daily activities

Constructed driver lunch logs to assure they were following TDOT rules and regulations

As shift leader I have trained new employees

Scanned bills for further processing by our Billing Department

Processed daily cash reports

Answer telephones with a heavy call volume and direct calls with accuracy

Responsible for checking in drivers

Enter delivery manifest data into the computer system

Conduct imaging and scanning of bills of lading and other documents

Identify freight bills requiring special delivery instructions

Responsible for the distribution of bills of Lading

Enter data into the dispatch system

Work with driver handhelds

Jan 2007 P & D Clerk (Pickup and Delivery Clerk)

to R & L Carriers

Mar 2009 Houston, TX

Scanned routed bills to create loading manifests

Made adjustments to routes accordingly

Organized the driver’s routes and provided daily run schedules for the drivers.

July 2006 Customer Service Representative

to Stephens Office Supplies

Jan 2007 Houston, TX

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Processed return requests and solved any shortages or overages

Worked closely with other departments on special or large order requests.

Dec 2004 Customer Service Representative

to Tejas Office Products

July 2006 Houston, TX

Processed office supply requests researching possible substitutes on

items no longer available.

Coincided with the Purchasing Department on special order requests.

Assisted drivers when contact needed to be made regarding delivery delays or locating the

customer.

Utilize the DDMS System and Microsoft programs to complete daily tasks.

Expedited rush orders to ensure meeting delivery deadlines with customers.

Dec 1998 Customer Service Representative

to Corporate Express

Dec 2004 Houston, TX

Entered all office supply requests in the Data Entry Department.

Promoted to Customer Service

Assist customers with office supply inquiries, processing verbal orders, troubleshooting shipment discrepancies, and processed Hot Shot requests.

Utilized the ISIS System in daily activities and ISO Certified

Oct 1993 Billing Clerk

to Central Freight Lines

Oct 1998 Houston TX

Entered freight invoices for billing with the WMS System.

Pulled previous delivery tickets when a customer needed further information regarding shipment for Customer Service to process during their work shift.

Filed freight tickets.

Nov 1990 Clerk II

to Harris County Sheriff’s Department

Aug 1993 Houston, TX

Processed all incoming court documents regarding inmates.

Booking

Releasing

Public Inquiry Switchboard

Jun 1988 Transcriptionist

to Aetna Life & Casualty

Oct 1990 Houston, TX

Transcribed Worker’s Compensation claim reports.

Substituted for the PBX Switchboard operator when needed.

Distributed claim files to agents.

Filed agent reports.

EDUCATION

Aug 1985 Sam Houston High School

to Houston, TX

Jun 1989 Diploma

High School graduate

Office Education Association

Office Assistant

Typing

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