Customer Service Manager
Resume:
Anthony Garcia
*** ****** *********, ***. ***
Brooklyn, NY 11226
Experience:
WilliamsLea, New York City, NY 2016 -Present
Front Desk Receptionist
Greet and announce visitors to the appropriate persons.
Answer the main switchboard in a timely and professional manner.
Direct calls to the appropriate individuals.
Receiving and distributing mail, faxes and packages.
Schedule and monitor conference rooms which include but are not limited to: ensuring the rooms
remain in good order.
Arrange printing, courier and car services.
Keep reception area and all public area (conference rooms, supply rooms, work rooms) neat and clean.
Assist with regular maintenance of office equipment.
Add, delete and update the company phone list.
Assist Office Manager as needed with other duties as required.
Ability to multi-task prioritizes, meet deadlines, and maintain composure in stressful situations.
Knowledge of multi-line phone systems, various office equipment.
Strong communication skills.
Ability to interact with all levels of personnel.
Ability to lift or maneuver up to 25 pounds (cases of water, paper, packages, etc).
Experience:
Fitch Ratings Inc., New York City, NY 1993 - 2016 Receptionist / Conference Center Assistant 2008 - 2016
Responsible for opening the office at 7:30 a.m. and managed the reception area.
Answered telephones and directed the calls to the appropriate individuals.
Greeted and directed visitors to the appropriate conference rooms in a friendly and professional manner.
Monitored visitor access and maintain security awareness by scheduling all incoming visitors.
Ensured knowledge of staff movements in and out of organization.
Provided callers with information such as company address, directions to the firm, company fax numbers, website and other related information.
Greeted and escorted vendors to appropriate locations.
Scheduled conferences, internal and external meeting through the centralized Meeting Room Manager System.
Effectively communicated with all levels of management both verbally and written.
Coordinated the pick-up and delivery of express mail services (FedEx, UPS, etc.)
Maintained front desk area and all office areas clean and professional.
Responsible for the set ups of catered corporate functions.
Assisted with clerical duties including ordering, receiving, stocking and distribution of office supplies, photocopying, faxing, scanning, maintaining and updating weekly spreadsheets.
Other duties as assigned.
Library Specialist 2003 - 2008
Financial Institution, Administrative Assistant 2001 - 2003
Mail Room Assistant 1993 - 2001
Technical Skills
Microsoft Office Suite (MS Word, Excel, PowerPoint, Outlook), Adobe Acrobat, Desktop Sharing Set Up/Webex, Video Conferencing/Live Meetings, Work speed Visitor Log-In System, Facility One Visitor Log-In System, Lotus Notes, Meeting Room Manager System, CABS, Eagle booking Systems
Education
School for Careers, New York, NY
Clerical Certificate
Hillcrest High School, Jamaica, New York
High School Diploma
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