Customer Service Microsoft Office

KADEJAH HENDERSON

**** ****** *** **. *******, TN 38141

C: 615-***-**** ****************@*****.***

OBJECTIVE

To obtain a position that will enable the use of my strong organizational skills, educational background, and ability to work well with people and show my will to learn.

Four year experience in customer service

Excellent interpersonal and communications skills

Proficiency using in Microsoft Office/Word

EXPERIENCE

Customer Service Representative

DOTS CLOTHING STORE- Memphis, TN - July 2012- June 2013

Welcome customers, maintain knowledge and help them with the selection of merchandise

Handle cash, change and operate the cash register

Ensure stock levels on the sales floor are maintained continually

React to all concerns of customers quickly with sense of importance

Maintained cleanliness of the store

Quality Auditor Lead

INGRASYS TECHNOLOGY- Memphis, TN Sept. 2013- May 2015

Count physical Inventory, generate department audit reports, reconciling computer data with physical counts taken and reporting on errors found

MRB handler

Inspect products to ensure product is presentable

File Reports

EOL audit

Schedule meetings with team members to review procedures and ensure they are aware of any changes made within the operation

Data Entry Operator

FEDEX EXPRESS- Memphis, TN January 2016-May 2016

Data Entry Clerk on confidential government systems (IACMS) Indirect Air Carrier Management System.

Processing (STA) Security Threat Assessments

Reviewed STA forms for accurate information, also communicated with many levels of management for follow up when corrections were needed

Compiling and sorting information

Verifies entered applicants and accounts data by reviewing, correcting, deleting and reentering data

Filing paperwork

Processing mail orders

Recruiter

INTERGRITY STAFFING SOLUTIONS -Lebanon, TN May 2016-July 2016

Meeting with current and potential customers to discuss current workforce needs

Providing the information needed to qualify candidates and match to client delivery needs

Screening resumes/candidates, reference checks, DMV and drug test

Develop ability to obtain new information on clients and ability to negotiate pay packages

Participate in recruiting events

Fill out employee new hire orientation forms

Interview applicants to obtain information on work history, training, education, and job skills

Contact applicants to inform them of employment possibilities, consideration, and selection

DOT Compliance Coordinator/Recruiter

QUALITY DRIVER SOLUTIONS- Nashville, TN July 2016- August 2016

Recruit only CDL truck drivers

Run verifications checks on drivers previous work history

Research companies and industries

Conduct interviews

Answer multi phone lines

Work with Microsoft Office, Word, Excel as well as Outlook

Filing paperwork

Preparing new hire orientation paperwork

KIRBY HIGH SCHOOL - August 2009-May 2012

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