Customer Service Microsoft Office
Resume:
SUSAN EIDSON
North Litte Rock, AR 72118
**********@*****.***
Alternate Phone Number: 501-***-****
Customer Service Agent
Work Experience
Customer Service Agent
Central Mortgage Company
Little Rock, AR
August 2009-November 2015
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Check to ensure that appropriate changes were made to resolve customers’ problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Refer unresolved customer grievances to designated departments for further investigation
Determine charges for services requested, collect deposits or payments, or arrange for billing
Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Getting Information
Interacting With Computers
Communicating with Persons Outside Organization
Communicating with Supervisors, Peers, or Subordinates
Establishing and Maintaining Interpersonal Relationships
Making Decisions and Solving Problems
Resolving Conflicts and Negotiating with Others
Thinking Creatively
Experience with: Adobe Systems Adobe Acrobat, AS/400 Database, Customer service and support software, Kronos Workforce Timekeeper, Microsoft Office software, Microsoft Outlook Experience with:, Desktop computers,, IBM Notes, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Word
Account Manager
LSC Marketing
Little Rock, AR
February 2005-June 2007
Distribute production schedules or work orders to departments
Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities
Requisition and maintain inventories of materials or supplies necessary to meet production demands
Contact suppliers to verify shipment details
Compile information, such as production rates and progress, materials inventories, materials used, or customer information, so that status reports can be completed
Maintain files, such as maintenance records, bills of lading, or cost reports
Getting Information
Interacting With Computers
Communicating with Supervisors, Peers, or Subordinates
Making Decisions and Solving Problems
Organizing, Planning, and Prioritizing Work
Scheduling Work and Activities
Thinking Creatively
Experience with: Desktop computers, IBM Notes, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Word
Education Bachelor's Degree, Graphic and Printing Equipment Operator, General Production
University of Arkansas
Little Rock, AR
September 1977-June 1984
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