SUSAN EIDSON

**** ******** **

North Litte Rock, AR 72118

acx3tj@r.postjobfree.com

Alternate Phone Number: 501-***-****

Customer Service Agent

Work Experience

Customer Service Agent

Central Mortgage Company

Little Rock, AR

August 2009-November 2015

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Check to ensure that appropriate changes were made to resolve customers’ problems

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Refer unresolved customer grievances to designated departments for further investigation

Determine charges for services requested, collect deposits or payments, or arrange for billing

Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Getting Information

Interacting With Computers

Communicating with Persons Outside Organization

Communicating with Supervisors, Peers, or Subordinates

Establishing and Maintaining Interpersonal Relationships

Making Decisions and Solving Problems

Resolving Conflicts and Negotiating with Others

Thinking Creatively

Experience with: Adobe Systems Adobe Acrobat, AS/400 Database, Customer service and support software, Kronos Workforce Timekeeper, Microsoft Office software, Microsoft Outlook Experience with:, Desktop computers,, IBM Notes, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Word

Account Manager

LSC Marketing

Little Rock, AR

February 2005-June 2007

Distribute production schedules or work orders to departments

Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities

Requisition and maintain inventories of materials or supplies necessary to meet production demands

Contact suppliers to verify shipment details

Compile information, such as production rates and progress, materials inventories, materials used, or customer information, so that status reports can be completed

Maintain files, such as maintenance records, bills of lading, or cost reports

Getting Information

Interacting With Computers

Communicating with Supervisors, Peers, or Subordinates

Making Decisions and Solving Problems

Organizing, Planning, and Prioritizing Work

Scheduling Work and Activities

Thinking Creatively

Experience with: Desktop computers, IBM Notes, Microsoft Excel, Microsoft Office software, Microsoft Outlook, Microsoft Word

Education Bachelor's Degree, Graphic and Printing Equipment Operator, General Production

University of Arkansas

Little Rock, AR

September 1977-June 1984

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