Sales Manager
Resume:
DAVID R. MENDOZA
Chino, Ca. *****
***********@*****.***
To secure a challenging position utilizing my skills and work experience to help advance the goals of an established growth-oriented company. Outgoing, High-energy sales professional with a proven track record of corporate sales achievement. Known as one of the top sales producers. Earned a reputation for developing a consultative selling relationship with customers, earning new business based on trust, product knowledge, and interactive communication with customers. Excellent verbal and written communication skills in both English and Spanish. I am a person who thrives on new challenges and quickly adapts to new responsibilities, situations, and new surroundings.
TRAINING AND SKILLS
International and Domestic Sales. Import and Export Management. Customer Relationships Management. Customer Service. PBX. Bilingual-Fluent Spanish. Civil Treatment for Management (Course). Sales Ops. Maximum Performance Retail Management (Course). Human Resources. Account Management. Pharmaceutical Sales . Licensed Notary Public. Data Network and Telecom Training (VZW). VZWize Hiring course.
EDUCATION
Graduated with a bachelors in Medical and Biological Sciences, Associate Degree in Psychology. University of Guadalajara, Guadalajara, Mexico. 1982-83. Partial courses in General Medicine and Journalism. Preparatory of Guadalajara, Guadalajara, Mexico.1979-82 Mt. San Antonio College, Walnut, CA. 1985-88 - Completed courses in Small Business Management, Computer Science, Photography, ESL and TOEFL.
EXPERIENCE
Advanced Medical Sales, San Clemente, CA 4/2016 to present. International Sales Manager: Provided Sales support of pharmaceutical products to Domestic, Mexico and South American Markets. Oversaw and Coordinated a dedicated sales team, export procedures, inventory control, verification of product delivery. Assisted in the creation of new marketing strategies. Increased sales volume 40%.
Sprint Telecommunications. 6/30/14 to 4/27/16. Regional Sales Manager. Lead, hire, coach and motivate a team of bilingual sales representatives in 10 stores. Facilitate operations of high paced retail stores in a quota-based environment. Analyze, collect data and design action plans to attain consistent improvement of team’s performance in both retail and business to business segments. Developed and implemented training materials designed to improve knowledge of customer base and penetration of products within a set market. Best District sales performance for the month of November 2015 and February 2016.
Our365 8/2006 to February 2nd 2014. District Sales Manager: Overview sales support for seventeen hospitals in the Riverside, San Bernardino and Los Angeles counties. Hire, coach, train and motivate a sales team of thirty nine staff members in a quota based environment which requires extensive side-by-side daily interaction including motivation, encouragement, development, and disciplinary action.
Designed action plans to increment sales volume successfully over achieving my district’s goals for the last Seven years. Under my leadership, my district has won (along with my region the west) the Best sales region in the U.S. Per two consecutive years.
International Sales, Chino, CA 10/2005 to 8/2006 International Sales Manager: Provide sales and purchasing support for a number of overseas customers, review and approve import export paperwork for US and Latin American Markets.
Verizon Wireless, Irvine, CA 5/1998 to 9/2005 Regional Sales Manager: Led, coached, and motivated a team of 23 sales representatives. Facilitated operations of high paced retail stores in a quota-based environment with a annual sales volume of 21,000,000. Analyzed collected data and designed action plans to attain consistent improvement of team’s performance. Successfully achieved 76 per cent increment in a year over year same store growth. Developed and implemented training material designed to improve knowledge of customer base and penetration of products within set market. Accountable for the sales representative’s ability to cross sell products and to enhance customer’s current services. Provided Human resources, payroll and disciplinary support. Attended monthly calibration meetings in order to establish strategies and training to improve quality satisfaction rate. Retail stores managed Rancho Santa Margarita, Metro Pointe, Amerige Retail and Fullerton Retail.
Corporate Accounts Manager: Provided Customer Care solutions and support for high volume and Government accounts, which required attention to detail and constant maintenance. Superior record of surpassing expectations including:
Net activations and subscriber revenue clients: Sony Corp. Kaiser Permanente. Sempra Energy. Technical Support and
Customer Service Representative: Resolved telecom issues resulting from switch cut over during Project Eagle. Updated and maintained the Nortel and Motorola switches, assisting my co-workers to make changes, provide ongoing training, as a lead. Troubleshoot and program cellular equipment, answering and resolving customer complaints, and identified trouble areas for our network technicians. Customer Care Representative. Answered billing questions and resolved customer complaints including collections, phone and service features. Performed all duties at Verizon Wireless in a bilingual capacity.
Advanced Medical Sales, Laguna Hills, CA 1993 to 1998 International Sales Manager: Provided Sales support of pharmaceutical products to Domestic, Mexico and South American Markets. Oversaw and Coordinated a dedicated sales team, export procedures, inventory control, verification of product delivery. Assisted in the creation of new marketing strategies. Increased sales volume 40%.
Costco # 421, Pomona, CA 1992 to 1998 Membership Service Supervisor:
Maintained customer satisfaction for a national product chain. Solicited, acquired, and supported new customer accounts, restocking, front-end organization and canvasing. Provided interpretation/translation support. Assisted as a lead in the Member Service Department acquiring the title of the lead with more sold memberships in the region during the Chino Hills warehouse opening. Maintained and provided service for our computer system as well as upgrades in software and hardware for new equipment.
IMEXCO, Pomona California. 1988 to 1993
Domestic and International Sales Manager.
Successfully provided sales support for the Western United States mainly of a variety of electronics and climbing products made in West Germany.
Salary History provided by request.
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