Human Resources Sales

Christopher R. Longo

Human Resources Professional 631-***-****

***********@***.***

Experience

WORLD TRAVEL HOLDINGS, Wilmington, MA 8/15 to present

Coordinator, Human Resources Department

Manage compensation, incentive, and recognition programs for the world’s largest cruise agency and award-winning travel company with 1,200 employees nationwide. Orchestrate the onboarding process for new hires.

Analyze biweekly productivity metrics and calculate pay for 800 employees receiving incentive based compensation. Research and resolve compensation issues for salaried, hourly, and incentivized employees.

Direct the corporate employee recognition program from selecting honorees to producing biweekly videos to celebrate employee achievements. Write script and serve as on-camera host for video.

Co-lead meetings with the customer care managers to develop weekly employee incentives. Craft compelling messages that energize sales agents to drive sales of promotional items.

Coordinate the FMLA and ADA leave process. Investigate employee eligibility, educate employees on process, and review medical documentation. Monitor leaves and issue separation letters.

Selected Accomplishments

Spearheaded effort to restructure the management effectiveness survey, which serves as the basis for the management development coaching program. Expanded scoring options and added new open ended questions to provide greater insight on effectiveness of managers.

Instrumental in revamping the onboarding process and establishing HR coordinator as key contact for new hires. Created a welcoming package and developed a stronger orientation narrative that emphasizes corporate culture and history, resulting in increased employee engagement.

Leveraged the capabilities of Achievers Stars, an innovative platform for driving employee performance. Grew employee participation from 45% to 65%, elevating company to becoming one of the top five corporations in employee use.

GIRL SCOUTS OF CONNECTICUT, North Haven, CT 8/14 to 12/14

Human Resources Intern

Directed project to build an onboarding program for the state headquarters, which recruits several thousand new employees annually for positions in headquarters, summer programs, and volunteer initiatives. Supported the COO in analyzing and interpreting results from organization’s 360 survey.

Pioneered organization’s first structured onboarding process, a yearlong program based on industry best practices, which significantly improved employee retention.

Engaged a videographer and produced a 10-minute onboarding video. Developed checklists for staff and managers, established weekly employee-manager meetings, and created a structure to introduce new hires to department heads across the organization.

Education

University of New Haven, Master of Arts in Industrial Organizational Psychology – May 2015

Concentration: Organizational Development and Consultation GPA: 3.89

Farmingdale State College, Bachelor of Arts cum Laude in Applied Psychology – May 2013

Concentration: Industrial Organizational Psychology GPA: 3.6

Technical Skills

MS Word, Excel, PowerPoint, Outlook, SPSS, and Survey Monkey

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