Post Job Free

Resume

Sign in

Quality Engineer Customer Service

Location:
Illinois
Posted:
January 03, 2017

Contact this candidate

Resume:

CHRISTOPHER D. SCHULTZ

612-***-**** acx3rb@r.postjobfree.com

SUMMARY

Dedicated quality engineer with 19+ years of experience in product development, domestic and international manufacturing, factory audits, supplier training, project management and continuous process improvement within many diverse settings.

PROFESSIONAL EXPERIENCE

12/2015 TO CURRENT

Toro Company

Bloomington, MN

SR. SUPPLIER QUALITY ENGINEER

Managed direct relationships with key suppliers to ensure sustained continual improvement towards mutual benefits

Monitored Supplier quality performance by reviewing\analyzing performance data

Received LEAN Practitioner Certification

Reviewed and Approved Supplier PPAPs for engineering and New Product launches

Worked on a multi-million dollar warranty reduction team

Lead/participates on cross-functional teams in the assessment of new and existing Supplier’s capabilities, strengths and opportunities

Supported all Toro owned manufacturing facilities on Supplier quality related issues

1/2014 TO 11/2015

Orbital ATK

Plymouth, MN

SR. SUPPLIER QUALITY ENGINEER

Managed Supplier selection and performance data

Prioritized suppliers in need of development / improvement

Performed on site verification of CARS and SCARs.

Experience in Defense Precision weapons manufacturing

Provide quality input to manufacturing processes including inspection data and determining key characteristics.

Status reports to program management, quality management, and customers.

6/2012 TO 10/2014

Select Comfort/Sleep Number

Plymouth, MN

SR. SUPPLIER QUALITY ENGINEER

Implemented Enterprise-Wide packaging improvement and cost reduction project that yielded a $5M savings in the first year

Provided warranty monitoring and established cross-functional teams to reduce warranty signals including Lead Root Cause Analysis, DMAIC, Fishbone, etc.

Conducted yearly ISO 9001:2000 audits for Tier I and Tier II suppliers both within and outside of the U.S.

Develop manufacturing processes along with continual improvement of manufacturing processes and techniques to reduce manufacturing quality issues.

Worked with various departments within company on quality issues related to everything from foundations, to mattresses, to accessories, electronics, and packaging.

Utilized tools such as DFMEA, PFMEA, control plans, work instructions, 8D, and CAPA to ensure quality from pre-production to final production

8/2008 TO 12/2011

Octane Fitness Inc.

Brooklyn Park, MN

QUALITY ENGINEER/REGULATORY MANAGER

Developed Vendor Qualification Program and Vendor Performance Reports

Maintained up-to-date records of applicable global regulatory requirements, guidelines, and initiatives relevant to the development of new products

Interfaced with Engineers, Sourcing, and Suppliers on new product releases

Established and maintained online supplier Corrective Action Reports (CAPA’s)

Performed onsite supplier audits to ISO 9001:2000 both domestic and international

Managed Quality and Regulatory Compliance budget

Managed US warehouse incoming inspection and rework

Designed and developed test fixtures for durability studies

3/2007 TO 6/2008

Target Corporation

Minneapolis, MN

QUALITY ASSURANCE ENGINEER

Responsible for managing QA Associates, Inspectors, Financial Coordinators, and QA Engineers. Including staff development, review writing and general work direction

Managed day-to-day QA activities for consumer products (retail and non-retail)

Interfaced with internal and external customers advising on all areas of corporate quality policies and procedures

Supported Product Design & Development as subject expert in quality design and manufacturing principles

Acted as technical liaison among merchants, suppliers, designers, and factories

Developed and documented internal and external processes and drove continuous improvement

Provided product testing guidance needed to fulfill Target requirements

Provided third party product testing reviews and issued resolutions as needed

Provided technical insight to third party test labs for development of Target testing protocols

Performed domestic and international manufacturing product quality audits

3/2004 TO 2/2007

Ashley Furniture Industries, Inc,

Arcadia, WI

PRODUCT QUALITY ENGINEER

Developed companywide engineering standards for domestic casegoods, upholstery, and import casegoods/upholstery furniture

Assisted and trained overseas staff and suppliers on corporate quality procedures

Managed quality testing for safety, ease of assembly, and cost savings of both new and existing products

Organized and conducted weekly product review meetings, and Homestore distribution quality meetings

Traveled internationally and domestically to assist and train suppliers on identifying and improving numerous quality assurance issues

Provided quality measurements and direction to all production managers, engineering, and quality personnel to not only meet but exceed customer expectations

Communicated regularly with packaging engineers, purchasing engineers, material specialists, designers, and R&D regarding quality concerns

Served as department liaison for customer service concerns and issues

Investigated continuous process improvement ideas

Organized Kaizen events

1/2000 TO 3/2004

Winona Lighting

Winona, MN

PRODUCT ENGINEER/DESIGN ENGINEER

Organized software evaluation project to determine which 3D CAD software would best suit the company’s needs

Promoted LEAN manufacturing practices

Recommended Capital equipment expenditures and process improvements

Reengineered standard product line

Developed continuous improvement message board

Conducted time studies

Team Lead on new product development

Designed, engineered, and manufactured 20’ X 30’ show booth for 2001 International Light fair.

Worked with Underwriters Laboratories (UL)

Managed company wide training on Mechanical Desktop 4.0 & Solidworks

TRAINED AT THE GE LIGHTING INSTITUTE ON LIGHTING APPLICATIONS

EDUCATION

OCTOBER 2005

St. Mary’s University

Minneapolis, MN

B.S. INDUSTRIAL TECHNOLOGY

MAY 1997

Minnesota Southeast Technical College

Winona, MN

A.A.S DRAFTING AND DESIGN TECHNOLOGY

Relevant Skills

Familiar with ISO 9001/14001 practices

Green Belt certified

Member of American Society of Quality (ASQ)



Contact this candidate