SAIDA HACI

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1

Head of IT Programme Management

IT/Technology and Telecommunications

A dynamic and highly motivated Program Director with documented results in managing the business processes improvement and Quality, all aspects of complex corporate system solutions and network engineering & solutions projects from design to delivery, within budget, schedule and client’ requirements. Capable of leading and motivating highly efficient, multicultural, project teams, possesses strong human resources leadership talent, work ethic, knowledge of project fundamental economics, excellent problems solving and conflicts resolution skills. Responsible for all aspects of IT process management, IT quality management, process design, documentation, roll-out, monitoring and compliance. Provides operational oversight and support for IT strategic initiatives, IT work programme planning, monitoring and control, PMO liaison, monitoring of process improvement initiatives, metric collection, analysis, KPI calculation and reporting and IT Quality Management design, monitoring and reporting. PROFESSIONAL EXPERIENCE

Pasha Bank - PASHA Bank is one of Azerbaijan's leading corporate banks. Established in 2007. The Bank works particularly closely with companies operating in the non-oil sectors of the economy, including agriculture, transportation, construction and retail, which are vital for helping Azerbaijan to diversify its economy.

Head of IT Programme Management

Acts as back-up for the CTO for all IT Business Unit process, quality and reporting related matters;

Detailed coordinating, planning and reporting of progress and performance of IT Block programme of operational work;

Oversee and report on the execution and outcomes from IT strategic initiatives;

Coordination, establishment and rollout of new process and process related documentation;

Documentation and control of quality gates and reporting on process compliance;

Independent operational metrics collection, analysis and reporting;

Independent KPI calculation, verification and reporting;

Regular development lifecycle metric performance reporting; SAIDA HACI

Mobile: +994-0502719467 (roaming)

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2

Management of technology process design, roll-out, monitoring and improvement activities;

Assist department directors with development of business cases for IT related initiatives;

Liaise with the PMO regarding IT project management, resource allocation and resource planning;

Delegate the workflow within the division and monitor and report on progress;

Other specific duties as assigned by the CTO that might go beyond the scope of the position;

Comply with all generic internal regulations and department standards (industry standards, methodologies, documentation etc.)

Accountability over

Delivery of IT Programme Management division work assignments within agreed timescales;

Effective process design, roll-out and documentation within the IT Block;

Effective management of the available resources within the division;

Implementation, rollout and operation of IT quality management system across the IT block;

Timely and accurate reporting of IT Block performance metrics and KPIs to the CTO;

Accurate scheduling, planning and reporting of work programme, status, risks and issues within the IT block;

Effective and timely IT process improvement activities;

Ability to provide expert advice in critical situations;

Meeting prescribed individual and division KPIs and targets SIP LLC- S I P - Solutions in Partnerships is a full service Systems Integrator and Information & Communications Technology Company established in 2008. Senior Technology Projects Manager September 2015 October-2016 August

Ensure that all projects are delivered on-time, within scope and within budget

Work with Business Process management team

Obtain agreement on special project objectives (Oil and gas, technology solutions, IT and Network)

Assist in the definition of all IT and software projects scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

Managing the Microsoft Cloud projects/B2B

Ensure resource availability and allocation

Develop a detailed project plan to monitor and track progress

Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques

SAIDA HACI

Mobile: +994-0502719467 (roaming)

acx3qk@r.postjobfree.com

3

Plan and oversee the preparation and dissemination of project communications.

Prepare requests for proposals and conduct all necessary meetings to facilitate selection of project services and products/control, check and submit the financial proposals to Customers

Measure project performance using appropriate tools and techniques

WBS creation and presentation for all projects to be initiated

Successfully manage the relationship with the client and all stakeholders

Managing of all procurement and logistics processes AvirTel Inc. a company of Cybernet Communication Inc (US-Azerbaijan) – AvirTel Inc. is one of the leading US providers of broadband ADSL, internet, voice and data, IPTV, fiber optics channel access internet and full package telecommunication consulting services. Project Manager Corporate Systems’ solutions December 2014 – September 2015 Overall responsibility for the management of Rebranding, Diversification and Expansion projects from design to client delivery.

Achievements:

AvirTel Premises Relocation Project (PRP): successful delivery 3 months ahead of schedule, of the PRP comprising the transfer of all internal infrastructures, internal/external design of the premises including the management of subcontractors’ procurement cycle and field execution.

Direct managing of B2B customers; Toll free enhancement and Apple branch establishment negotiations/communication

Establishment of Data Center, New Billing and ERP systems

Managing of Cooperation and all negotiations with Teldor (cables and systems)

Managing of Apple Official Branch showroom establishment; Furniture provision

Coordinating and managing all company seminars, trainings and workshop organizations (including a budget and time schedule managing)

Managing of FO provision to Business Centers

International Toll Free service delivery and negotiations’ BAKCELL-Azerconnect (Baku, Azerbaijan) - Bakcell is first and largest mobile operator in Azerbaijan; Azerconnect is the joint operation between Azerfon and Bakcell Technical/Rollout Project Engineer June 2013 – December 2014

Successful delivery, on budget and on schedule, of 3G & 4G installation for a series of major business centers in Azerbaijan.

Projects’ scope included the provision of transmission for listed base stations, delivery of all IBS (indoor building solution), subcontractors and vendors management.

Successfully managed a complex network of stake holders’ relationships (Bakcell, Azerfon, Azercell, NSN, Huawei, Azerconnect, Komtel and Alcatel) at project definition, execution and delivery stages. SAIDA HACI

Mobile: +994-0502719467 (roaming)

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4

AZERFON LLC. (Baku, Azerbaijan) – Azerfon sits amongst the three top mobile operators of Azerbaijan

Various Positions May 2008 – September 2014

Project Administrator:

Delivered a recognized peak performance on all project’s support activities related to the establishment of a large number of base stations project with Nokia-Siemens Network Project. Areas of responsibility covered were:

Government interface on regulatory matters affecting the project,

Document control

Planning

Human Resources management

Vendors assessment and prequalification

Subcontractors assessment and prequalification

Purchase Orders and Subcontracts negotiations and award Technical Support to Network Engineering & Development Department:

Responsible troubleshooting engineering and development issues. In charge of researching, diagnosing and identifying solutions to resolve issues arising during the network engineering and development activities.

Developed standard procedures for proper escalation and handling of unresolved issues to the appropriate internal task force, ensuring the provision of accurate and timely resolutions to the concerned project team and proper record keeping for future reference.

In charge of Document Knowledge Database development, in the form of Technical Bulletins Library to provide an internal database reference on technical and design subjects. Customers Service Representative in charge:

Delivered peak performance in terms of customer acquisition and satisfaction in a complex and challenging market environment of competing and expanding services providers. Delivered major achievements in terms of:

Increasing customers’ base

Customers’ accounts data processing and storage management

Increase the efficiency of customers’ complaints response, manage product or service problems by liaising with the concerned technical teams, ensuring a timely and effective resolution

Producing market analysis and recommendation to management with regard to new products or services development on the basis of customers needs

Prepares product or service reports by collecting and analyzing customer information SAIDA HACI

Mobile: +994-0502719467 (roaming)

acx3qk@r.postjobfree.com

5

EDUCATION:

2003 – 2008 : Baku State University – History faculty/Bachelor degree

2014 – 2015 : George Washington University Business School of Project Management/Master degree

CERTIFICATIONS:

GRBS – Project Management Certification (Certification #3283)

GSM Fundamentals Nokia Networks (License TM5108-02A)

UMTS fundamentals Nokia Networks (license TM5110-03A)

LTE Fundamentals Huawei

Project Management – The George Washington University

Cost Control and Scheduling – The George Washington University

Risk Management – The George Washington University

Leadership and Communication Management – The George Washington University

Quality for Project Managers – The George Washington University

PM Applications- The George Washington University

PMP Exam Prep- The George Washington University

LANGUAGES (reading, speaking and writing skills):

Azeri: mother language

English: fluent

Russian: fluent

Turkish: fluent

French: intermediate

Arabic: Elementary

PERSONAL INFORMATION

Nationality: Azeri

Age: 31

Marital status: married

Residence: Baku, Azerbaijan

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