Customer Service Manager

Mecell Smart

Newington, CT

********@*****.*** - 860-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Area Credit Manager

USFOODS - Norwich, CT - 2013 to Present

Responsibilities

Manage a team of 5, approve all credit terms&limits,releasing or holding customer orders. Manage SOX compliance, manage a portfolio of an average of $1M in sales, all collections accounts & all communications with collection agencys,attend court cases with attorney, manage company bad debt reserve to save money for business,communicate daily with president of company,finance VP & VPS, along with each department & 100 sales representatives. Make severe customer visits in order to assist them on a pay plan option or to review thier AR to be stronger payers. Accomplishments

Brought bad debt from high 4.75% 2014 down to 3.00% 2015. Brought % current from 75% 2014 to 82% 2015. Skills Used

People skills & management skills

Credit manager

Moore Medical - Farmington, CT - 2007 to 2013

Responsibilities

Mentored staff of 14-16, put policies & procedures in place, processed credit applications, assigned credit limits, terms,etc. Worked with upper management to make sure large accounts are addressed appropriately

& any possible bad debt is communicated. Also addressed any type of internal credit/collection issues. Accomplishments

From the time I started I had put a clear & solid policy in place. The percent current went from low 60's to high 80's.

Skills Used

My several years of knowledge in the credit & collection career. My people skills & management style. credit & collection manager

Roma Foods - Windsor, CT - 2001 to 2007

Responsibilities

Administered credit & collections for a $200 million food distributor set up customers & approved credit limits along with terms Established letters of credit, promissory notes, UCC filings, bankruptcy processed lines for larger customers that purchased equipment Corresponded with customers by written & verbal communication Conducted credit background checks using Dunn & Bradstreet and Experience Authorized new order disbursement based on clients credit worthiness provided direct support to credit staff, sales staff,customer service, drivers, and upper management responsible for staff selection, training, supervision and development Accomplishments

Brought percent current from low 60's to high 80's within a year. Established credit policy to ensure solid collections and to keep bad debt to a minimum

EDUCATION

pending Associate

Tunxis

GROUPS

NACM

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