Manager Customer Service

Brian S. Kenny

South Beloit, IL ***** Cell: 815-***-****

www.linkedin.com/in/brian-kenny *********@*****.***

Profile: QA Manager

Envision, execute, and deliver profitable growth.

Process Improvement Policy Development Food Safety Expense Control

QA Manager with more than 15 years of comprehensive experience in directing business operations. Consistently improve operational performance of organizations. Strategic thinker adept at developing and launching strategies that improve Food Safety and Quality. Excel in managing stakeholder communications and expectations.

Team leader and builder adept at implementing best practices and motivating staff to peak performance. Raised production line efficiency by 25%.

Solid background in QA management; implemented and achieved SQF Level II in a 6-month timeframe

Core Skills include:

Policy Development Process Improvement Food Safety HACCP Food Defense

FSMA Regulatory Compliance GMP’s Change Management Quality Control / Quality Assurance

Policy Development Process Improvement Employee / Labor Relations Training / Development

Project Management Operations Management SQF Practitioner PCQI HACCP Coordinator

Achievements & Experience

World Contract Packagers, Inc., South Beloit, IL – General Manager 3/2009 – 4/2016

A $4M repackager of dry filling and liquid food products from bulk to portion control cups or plastic canisters for Fortune 500 companies and small businesses.

Accountable for all business operations including sales, profitability, business development, production, quality control, procurement, inventory control, and facility management.

Oversaw development and execution of packaging solutions for new business opportunities from quote process to production.

Drove cost savings and process improvements by establishing performance metrics.

Directed vendor relationships that delivered cost control and resolved delivery issues.

Established all quality programs including Standard Operating Procedures for sanitation, HACCP, Organic System Plan, and Safe Quality Foods (SQF) Level II to meet or exceed requirements of customers.

Empowered employees to encourage process improvements.

Managed 4 direct reports: Quality Supervisor, Production Manager, Maintenance Manager and Inventory control/ scheduling Manger. Mentored direct reports to develop management and leadership skills for a staff of 80 employees.

Increased sales from $500K to $4M.

Obtained new customers; expanded client base from 1 customer to more than 20 requiring additional production lines (from 1 to 5 lines) and 2 building additions, as well as hiring 80 employees.

Designed and executed production line layout for cost effectiveness, efficiency, and safety.

Project Manager for equipment design and installation, as well as for building additions.

Gained additional $100K annual revenue by initiating packaging sales component.

Realized cost savings of $25K annually; reduced accidents and quality complaints by 50%.

Raised production line efficiencies from 60% up-time to between 85% and 90% depending on the line.

Implemented training for production staff that improved throughputs and reduced cost.

Reduced labor by 1-2 employees (15% to 25%) on 3 lines by changing layout of line and/ or adding automation.

Created costing model to meet target profitability per job; performed analysis after commercialization to identify and resolve any gaps in expected costs vs actuals to proactively address any variances.

Achieved SQF Level II in 6 months.

Established daily throughput targets and measurement systems to drive performance improvement and cost savings.

Cup Pac Contract Packagers LLC, South Beloit, IL – Vice President 5/2003 – 3/2009

Advanced through positions of increased accountability for operations and production based on consistently exceeding goals and expectations with this $3M repackager of dry and liquid food products from bulk into portion control cups, plastic overcaps, or canisters for Fortune 500 companies and small businesses.

Promoted and placed in charge of all aspects of operations including production, scheduling crews, and employee training and issues, as well as purchasing, procurement, and vendor management and negotiating pricing.

Handled sale of packaging and materials contracts, including contract price negotiations with customers, as well as customer relations.

Authored and managed all Quality Assurance systems, procedures, and documents for SOP’s, including SSOP’s and HACCP.

Trained employees in company procedures, policies, and customer service.

Boosted sales from $1M to $3M and customer base from 5 to more than 30 despite down economy.

Landed new customers and increased sales to existing accounts.

Increased staff from 10 to 100 and production lines from 2 to 12 to handle additional business.

Company purchased 2nd plant due to increased business.

Designed production line layouts.

Increased production efficiencies from 70% up-time to average of 85%.

Achieved AIB Superior rating from 3rd party auditors for 4 consecutive years.

Production Manager 8/2000 – 5/2003

Charged with managing production, crew scheduling, employee training and issues, as well as participating in the design of production lines. Assumed accountability for Quality Assurance.

Developed daily inventory tracking system enabling better management of production schedules to meet delivery deadlines.

Career Note: Further details of early career success are available on request during an interview and include:

SMH Inc., Olathe, KS - 2nd Shift Supervisor

Quickly promoted to this role.

Developed an inventory control system.

Improved product picking efficiency 50% by redesigning parts racking system.

Certifications, Training, & Computer Skills

SQF Practitioner Certificate PCQI (Process Control Qualified Individual) HACCP and HARPC training

SAP QuickBooks Microsoft Office

Education

Pursuing Bachelors in Business Management, Rasmussen College; expected graduation 12/2019

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