Data Entry Customer Service
Resume:
KARLYN WILLOUGHBY
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WORK EXPERIENCE:
ADMINISTRATIVE ASSISTANT/DATA ENTRY SPECIALIST
Love to Care 2255 Old Crain Hwy, Waldorf, Maryland 20602
March 04, 2015 – July 20, 2015
30-32 hours per week (part-time)
$17,000/year
Supervisor: Amy Henson
Maintain control procedures for effective administration of the payroll segments assigned, to ensure that data input is accurate.
Provide administrative and management support to all functions by answering a high volume of customer issues, entering information in database, typing, editing and proofing letters, reports, from correspondence or verbal instruction.
Process payroll data using the payroll database systems.
Research discrepancies in payroll information and/or documentation to ensure accuracy of records and adherence to procedures prior to processing.
Handle sensitive materials which required confidentiality and discretion.
Ability to perform complex office automation duties using word processing to edit and reformat lengthy correspondence and reports; maintaining transaction logs, office files and records and preparing graphs and charts.
Formatted, proofed, printed, and assembled documents in Microsoft (Word, PowerPoint, Excel, Access, and Outlook).
HEALTHCARE PROVIDER
Dept. of Health & Mental Hygiene 9314 Piscataway Road Clinton, Maryland 20735
August 21, 2011 – July 30, 2015
25 hours per week (part-time)
$17,280/year
Supervisor: Agnes Bell
Managed the physical, mental, spiritual, and social needs of mentally and physically disabled teenagers,
adults, the frail elderly and their families.
Improved all 5 client’s mobility, attitudes, and daily progress over a 3 year period to present.
Performed and assisted 3-5 patient (clients) at one time with ADL (Assisted Daily
Living) needs.
Registered clients to participate in Medicare and Medicaid benefits through the Personal Care program with The Department of Health & Mental Hygiene.
Records and submits daily progress and activities log of client’s goals and objectives.
Monitored patient condition by assisting with daily exercises, observing physical and mental condition, coordinated and facilitate Individual Plan activities that reflect the desire of persons
served while ensuring compliance with applicable DDA (Disability Discrimination Act).
ADMINISTRATIVE ASSISTANT/DATA ENTRY SPECIALIST
The Bar-B-Que House 9990 Washington Blvd North, Laurel, Maryland 20723
December 20, 2008 – September 13, 2012
42 hours per week (full-time)
Volunteer
Supervisor: Sylvester Whitaker
Maintain control procedures for effective administration of the payroll segments assigned, to ensure that data input is accurate.
Receive and process for delivery all incoming USPS mail, accountable and all other mail or parcel items addressed to the owner.
Research discrepancies in payroll information and/or documentation to ensure accuracy of records and adherence to procedures prior to processing.
Managed budgetary, billing, and financial management and maintained general office bookkeeping functions as required.
Creating and reviewing correspondence, and administrative documents in accordance to established policy and procedures and formatted, proofed, printed, and assembled documents in Microsoft (Word, PowerPoint, Excel, Access, and Outlook).
COLLECTIONS ACCOUNT CALL CENTER MANAGER
Verizon 6900 Muirkirk Meadows Drive, Beltsville, Maryland 20705
August 16, 2001 – November 10, 2003
40 hours per week (full-time)
$34,081.00/year
Supervisor: Scarlett Davis
Contacts delinquent members in an attempt to cure delinquency utilizing all payment options and loss mitigation tools offered by Verizon.
Received several certificates for outstanding customer service and won three office challenges for increasing the company’s total monthly collections; receiving gifts for accomplishments.
Entered data and notated customer’s arrangements in Collection systems; reasons for delinquency, account status, and any bankruptcy/charge-off alternatives offered to Verizon customers.
Collected payments and negotiated and discussed collections of overdue, active and closed accounts, and prepared and transmitted approvals, denials, restoration, and disconnects of service.
Researched and referred unresolved customer grievances to designated departments for further investigations.
ADMINISTRATIVE SUPPORT & PAYROLL CLERK
Sparks Personnel (Temp-Perm Agency)
ASET International Services, 6400 Arlington Blvd, Falls Church, Virginia 22042
November 17, 1998 – December 03, 2000
40 hours per week (full time)
$36,000/year
Supervisor: N/A
Provide administrative and management support to all functions by answering a high volume of calls from customers in response to fax requests, email, and faxing, filing, copying, editing and scanning documents and correspondence.
Process payroll data using the payroll database systems.
Maintain control procedures for effective administration of the payroll segments assigned, to ensure that data input is accurate.
Formatted, proofed, printed, and assembled documents in Microsoft (Word, PowerPoint, Excel, Access, and Outlook).
Research discrepancies in payroll information and/or documentation to ensure accuracy of records and adherence to procedures prior to processing.
Employs the use of office automation software, spreadsheets, and databases to track and manage data.
EDUCATION:
BACHELOR DEGREE IN PROGRESS
UMUC- University of Maryland University College (February 2013 – April 2016)
(Major) Business Management
GPA: 3.5
(Minor) Marketing Management
Cybersecurity course completed
(2) (AAS) ASSOCIATE OF APPLIED SCIENCE
Prince George’s Community College (August 2011 – May 2016)
(Dual Major) Business Management & Marketing Management
GPA: 3.5
Security A+ course completed (May 2015)
Human Resource Management Certificate (April 2013)
HONORS:
oDean’s List '12, ’13, ’14, ’15, ‘16
oPhi Theta Kappa (2011 – 2016)
SKILLS & ATTRIBUTES:
Bright, talented and dedicated to achieving goals.
Excellent oral, written, and verbal communication skills.
Ability to successfully undertake multiple assignments simultaneously, under tight deadlines.
Great work ethic with the ability to work independently and in a team environment, while doing it with a smile.
Effective organizational, planning and time management skills.
Excellent skill, building relationships through rapport, trust, diplomacy and tact.
Strong Proficiency in Microsoft Office Suite (Word, Excel, Access, and PowerPoint), Outlook and Data entry skills.
REFERENCES UPON REQUEST
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