Brian D. Macon, PM-LPC, LSSMBB, SSCC, CKF, CSM, LBBIT

acx3ow@r.postjobfree.com ● 727-***-**** ● www.linkedin.com/pub/brian-macon-pm-lpc-lssmbb-ckf-sotp-ctc/38/458/36

PROFILE

An Intellectual, Introspective, and Innovative Process Improvement and Operations Management Professional who continuously develops improved methods, manages multiple tasks, and produces High Quality Benchmark work. Talented and experienced with excellent Client and Project Management skills. Action-oriented with strong ability to communicate effectively with Technology, Executive, and Business audiences. 20 years in Sales, Management, Banking, Six Sigma, Lean, Kaizen, and Insurance from Entry Level to C-Level Executive Positions.

AREAS OF EXPERTISE

Project Management, Process Improvement, Effective Executive Leadership, Client Account Management, Organizational Skills, Logistics, Training & Coaching, Requirements Gathering, User Testing, Communications, Kaizen Facilitation, Business Accounting, Social Media Management, Marketing, Strategic Planning, Financial Analysis, On Shore and Off Shore Asset Management

EDUCATION, LICENSES, & CERTIFICATIONS

Bachelor of Business Administration, Business Management Almeda University (Non USDoE Accredited*) 5/2000

Master of Business Administration Certificate – Certified Finance Professional International MBA Institute 12/2016*

Master of Business Administration Certificate – Certified Manager International MBA Institute 12/2016*

Associate of Applied Science, Engineering Technology St. Petersburg College 5/2017*

Master of Science, Management and Leadership Western Governors University 12/2017*

Business Certifications

Project Management – Lean Process Certified (PM-LPC), Lean Six Sigma Master Black Belt (LSSMBB), Six Sigma Champion Certified (SSCC), Lean Six Sigma Black Belt – Healthcare (LBBH), Certified Kaizen Facilitator (CKF), 5S Concept Certified (5SC), Sarbanes-Oxley Trained Professional (SOTP), Certified Conflict Manager (CCM), Corporate Trainer Certified (CTC), Executive Management Certified (EMC), Certified Team Supervisor (CTS), HIPAA Certified Professional (HCP), Certified Ethics Associate (CEA), FL Life, Health, and Variable Annuities Insurance License (2-15)

Information Technology Certifications

Certified Scrum Master (CSM), Lean Six Sigma Black Belt - Information Technology (LBBIT), Certified Social Media Manager (CSMM), Certified Ethics Associate – Information Technology (CEA-IT), PC Hardware Professional (PCHP)

WORK HISTORY

HEALTHPLAN SERVICES – Tampa, FL 7/2015 – 5/2016, 9/2016 - 10/2016

Sales and Retention Agent

•Worked with Prospective Members to locate and present Healthcare options from the Federally Funded Marketplace (FFM)

•Used State Based Marketplace (SBM) to outline State Specific requirements

•Used system specific searches for Provider and Prescription Medication identification and selections

•Enrolled Prospects based on Needs and Requirements as their Subject Matter Expert (SME)

•Supported Billing and Enrollment of Aetna’s Marketplace Division

GLOBAL RESOURCES – Chicago, IL 4/2015 – 5/2015 Senior Business Analyst

•Collaborated with Company CEOs and Executives to design specific Action Plans to increase Productivity and Profitability

•Directed Requirement Gathering Sessions for multiple Internal and External Stakeholders

•Composed Key Performance Metrics and Data Analysis to take action and make corrections on direction of various Projects

•Organized Social Media Awareness Campaigns to increase Corporate Visibility and Brand Awareness

•Financial Analysis of various companies’ Income and Balance Sheets over multiple industries

•Developed Use Case Models for Testing and Implementation in coordination with IT Teams

•Implemented Process Improvements from Conceptualization through Implementation and Hand Over for various entities

•Kept Key Stakeholders, Project Managers, and Team Members aware of Critical Issues and Project Statuses.

•Assisted with Financial Adherence to State and Federal Regulations as Subject Matter Expert (SME)

•Identified and Directed the Removal of Roadblocks to Success for Small and Midsized companies

•Identified opportunities for Operational Efficiency

•Analyzed and Managed multiple complicated Issues and Tasks utilizing Analytical Expertise and Judgment for Resolution

•Analyzed multiple Stakeholder requirements and translated them into functional specifications – Voice of the Customer (VOC)

•Facilitated Kaizen Events within Operations and IT Projects as needed

•Addressed Internal and External Stakeholder Requests for Operational Excellence using Agile and Waterfall Methodologies

•Oversaw multifunctional teams and served as Liaison between Executive, IT, and multiple Stakeholders

•Analysis Review for Ad Hoc Testing and Business Process Modeling

Brian D. Macon, PM-LPC, LSSMBB, SSCC, CKF, CSM, LBBIT Page 2

UNIVERSAL HEALTHCARE – St. Petersburg, FL 9/2011 – 2/2013 Telesales Agent

•Identified, Prioritized, and Oversaw Lean Six Sigma (LSS) Projects and Improvement Strategies, increasing earnings through Improved Process Times, Reducing Costs and Defects, and continuously improving Business Processes

•Performed Process Improvement Manager duties during Annual Off-Season Lock-In (2/15 to 10/14) for Projects as assigned

•Composed Key Performance Metrics and Data Analysis to take action and make corrections on direction of various Projects

•Engaged in a variety of Project Development Methods involving aspects of Design, Analysis, Testing, Agile and Waterfall Methodologies, Modifications, and Failure Investigations

•Developed Use Case Models for Testing and Implementation

•Trained, Managed, and Directed 10 Direct and 15 Indirect Agents in Insurance Sales, Operations, and Process Improvement

•Analyzed and Managed multiple complicated Issues and Tasks utilizing Analytical Expertise and Judgment for Resolution

•Utilized and Implemented 5S Concepts for CMS and State Regulatory Reviews

•Led Medical Claims Intake Project with Sales Agents acting as Claims Processors

•Sold Insurance Products from Universal’s Medicare and Medicaid Portfolios

•Managed Escalated Issues as needed

HUMANA DMS – Tampa, FL 4/2006 – 7/2010 Telesales Agent

•Led Project Management Projects during Off-Season Lock-In (2/15 to 10/14) as assigned

•Led multiple Kaizen Events within numerous Projects to remain on Schedule with teams up to 7 Key Employees using Six Sigma

•Trained, Managed, and Directed 15 Direct and 50 Indirect Agents in Insurance Sales, Customer Service, and Operations

•Directed Humana’s Rightsource Mail Order Pharmacy Campaign Rollout for Customer Introduction and Physician Follow-up

•Facilitated 40 Hour Insurance Pre-Licensing Courses for Unlicensed Agents

•Provided Agent Coaching and Reviews as necessary

•Managed Escalated Issues and needed

•Sold Insurance Products from Humana’s Commercial and Medicare Portfolios

JP MORGAN CHASE – Tampa, FL 1/2004 – 10/2005 Senior Collector III

•Managed, Serviced, and Collected on a Debt Portfolio of Automobiles and Credit Cards totaling $5M with 10 Direct Reports

•Initiated Credit Increases and Decreases through predetermined Matrixes

•Investigated Member Activity for Fraud investigations and Managed Escalated Issues as required

•Completed Anti-Money Laundering Training (AML); began Sarbanes-Oxley Trained Professional (SOTP)

PINELLAS COUNTY URBAN LEAGUE – St. Petersburg, FL 11/2002 – 7/2003 Statewide Director for Crime Prevention Program - Vice President

•Directed the Florida Consortium of Urban Leagues’ Eight Affiliates’ Operations overseeing an Annual Budget totaling $923,676

•Designed, Executed, and Managed State of Florida’s SOS Youth Program overseeing an Annual Budget totaling $1.5 Million

•Identified opportunities for Operational Efficiency and Improvement

•Provided direction on improving Operational Performance

•Prepared detailed Business Plans and Personnel Development Plans

•Chaired the Black on Black Crime Prevention Board tasked with introducing Crime Reduction Seminars

•Composed Key Performance Metrics and Data Analysis to take action and make corrections on direction of various Projects

•Maintained records and Financial Reporting to State of Florida for programs totaling $2.4 Million annually

•Oversaw Daily Operations for 8 Facilities simultaneously with a Direct Staff of 15 and Indirect Staff of 25

PEPSI BOTTLING GROUP – St. Petersburg, FL 8/1999 – 11/2002 Senior Account Manager & Accounts Receivable Manager

•Succeeded in growing Account Operations of 35 B2B Corporate Accounts to Annual Revenues exceeding $1.5 million

•Developed Sales Plans designed to Grow Revenues 20-35% and Reduce Shortages annually by 15% over 2 Years per Account

•Managed Territory Expansion of 2 Districts with 20 Direct Sales Reports

•Prepared detailed Business Plans and Personnel Development Plans

•Financial Balancing of Drivers’ Accounts post run Daily

•Trained New Employees on Norand Handheld Computer Systems and safe vehicle Operations

•Operated delivery vehicle and Sales of Pepsi products to established and personally developed Accounts

COMPUTER PROGRAMS & SKILLS

MS Project, Visio, Office Suite, Word, Access, Excel, PowerPoint, Outlook, Salesforce, Value Stream Mapping

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