Customer Service Sales
Resume:
NERISA D. DIONIO
B*** L** Cadena de Amor St. Brgy. Pembo
Makati City
Contact nos. 091********/091********
Email add: ************@*****.***
OBJECTIVE
I’m a driven real estate sales agent with four year’s experience in the real estate industry and a background in pharmaceutical industry as head cashier and collector officer. I thrive in a results-driven environment and have a strong track record in delivering high quality customer service.
Empire East Land Holdings Inc.
Position: Property Specialist/ May 2016 – Present
1.Prospecting, developing, and maintaining close relations with local business community in order to fulfill client’s needs more effectively.
2.Promoting services through conventions, trade shows, public relations, etc.
3.Be familiar with all seminars, services, applications, and instructors in order to discuss and explain materials to prospective clients.
4.Telemarketing services to potential clients and assist in coordination and implementation of telemarketing activities by contracting companies.
5.Visit potential clients and explain our services.
6.Observe trainers to become familiar with each personality to provide adequate discussion with and feedback to clients.
7.Work with marketing to develop new leave-behind product(s), newsletter, advertising materials, etc.
8.Close sales.
9.Assist in the screening of potential instructors, and back to prospecting.
New San Jose Builders Inc.
Position: Sales Director/November 2014 – Feb. 2016
DMCI Homes
Position: Property Specialist/October 2012- September 2014
SUMMARY OF QUALIFICATIONS
• Over five years of work experience as a Cashier
• In depth knowledge of customer driven service styles
• Hands on experience in maintaining an assertive awareness of the areas around the cashier’s booth
• Proficient in assisting accounts personnel with locating and reconciling
• Good computer skills such as typing and keyboarding
• Proven ability to capably use various software applications such as Microsoft Office Suite and spreadsheets
• Demonstrated attention to detail and ability to work in a self-directed manner
KEY ACCOMPLISHMENTS
• Fulfilled the company’s defined customer experience by maintaining a friendly and customer focused approach
• Promoted organization’s programs such as warranty sales, score-card, and private label credit card alike
• Provided timely and welcoming customer service, increased revenue by 30%
• Changed cash register handling process
• Maintained knowledge of cashier procedures
• Kept work area clean by utilizing appropriate cleaning standards
• Managed, counted, verified, and reconciled daily sales
OTHER ACHIEVEMENTS
• Improved store accounting system, through creative ideas, by overhauling the previous haphazard cash management system
• Named Employee of the Year following customer feedback of providing excellent services
RELEVANT EXPERIENCE
Mercury Drug Corporation
Position: Cashier/July 3, 2007-September 11, 2012
• Greet customers as they arrive and direct them to merchandise they need
• Assist customers with buying decisions when required
• Operate cash register and adding machine in order to manage cash for sold items
• Calculate discounts as appropriate
• Tag items for price and expiry date
• Stock items when required
• Balance all transaction at the end of the day for cash reconciliation
ON –JOB-TRAINING
Public Attorney’s Office
Position: Legal Assistant
October 2006-January 2007
-Performed a number of job tasks such as handling legal documentation, client file management, assisting lawyers, analyzing and researching, preparing case reports, and handling administrative tasks.
EDUCATION
Tertiary Level AB-Political Science
New Era University
Quezon City
2003- March 24, 2007
Secondary Level New Era High School
Quezon City
1998-2003
Primary Level New Era Elementary School
Quezon City
1997-1998
Kabayanan Elementary School
San Juan City
1992-1997
PERSONAL DATA
Age : 29 years old
Birth date : February 5, 1987
Birthplace : Mandaluyong Center Hospital, Mandaluyong City
Civil Status : Single
Religion : Iglesia Ni Cristo
Height : 5’3
Citizenship : Filipino
SKILLS
Computer literate: MS Word, Excel, PowerPoint, MS Access and FrontPage
Can establish rapport and socialize.
Has good communication and social skills, competent, responsible, hardworking and disciplined.
ADDITIONAL SKILLS
• Sound mathematical background
• Good organizational and multitasking skills
• Excellent verbal and written communication skills in English
• Able to stand and walk for extended periods of time
INVOLVEMENT IN ORGANIZATION /SCHOOL
New Era Political Science Society
College of Arts and Sciences
New Era University
Christian Brotherhood International, Member
New Era University
New Era Political Science Debate Contest
New Era University
October 8, 2005
CHARACTER REFERENCES
Sheeree Anne Manlapaz
Nurse Coordinator
Romualdo Villanueva
TESDA Trainor/Facilitator
3819759
Ruby Estrella
BAA/Mercury Drug Corporation
Contact this candidate