Management Service
Resume:
Brian R. Loomis
*** ********* ***** *****, ********, NY 13215
603-***-**** (Cell)
*********@*****.*** (Email)
PROFESSIONAL OBJECTIVE:
Desire a challenging senior management position in the business world to utilize my many years of technical, business, and management experience in the field of Information Systems and Infrastructure Management.
PROFESSIONAL EXPERIENCE:
March 2016 – October 2016, Oneida Nation Enterprises, LLC, Turning Stone Resort and Casino, Verona, NY, Director of Infrastructure and Engineering
Oneida Nation Enterprises, LLC, is a holding company which spans many different enterprises. Oneida Nation’s flagship is Turning Stone Resort and Casino in Verona, NY. Turning Stone Resort and Casino offers world-class golf, gaming, entertainment, meeting and convention space, and luxury accommodations. Since opening in 1993, Turning Stone has become a true destination resort and one of the top tourist destinations in New York State, hosting more than 4.5 million visitors a year. Oneida Nation Enterprises is also one of the largest employers in Central NY with entities spanning Casinos, Gas Stations, Convenient Stores, Media and Publishing, Technology Solutions, Car Care Services, Marinas, Game Preserve, Fine Dining, Retail Mall, Nation Police and Law Enforcement Agencies, and Nation Museums.
Provide infrastructure support and engineering for multiple data centers and multiple entities support over 6000 end users/employees throughout the enterprise.
o2 Casinos
o5 Golf Courses
o15 Gas Station / Convenient Stores
oRetail Outlets
o2 Marinas
oReal Estate Division
oMedia and Publishing
oFood Service and Fine Dining
oConvention Services
oEvent Support Services – Entertainment, ESPN, Showtime, HBO, PGA Tour, and various live events
Manage the Infrastructure and Engineering departmental budget
Manage the Network and Telecom Services Team
oPrivate dark fiber WAN
oAvaya data and voice networks, including Avaya enterprise wide Wi-Fi
oAvaya telephony platforms
oTelecom services department and associated fleet of telecom service vehicles
oNetwork, Voice, and Video Cabling and System Support
oManage multiple 50 plus locations and over 900 guest rooms across the enterprise
oGaming floor and POS systems across the enterprise
oSurveillance, security, fire, and intrusion detection systems across the enterprise
Support over 5500 surveillance and security cameras across the enterprise
Facial recognition systems
License plate readers
Intruder and fire alarm systems
Advanced surveillance. security, building management, and access systems
oDigital signage systems for casino, event, dining, and retail outlets
Manage Database Team
oArchitect and Engineer casino, loyalty, and POS backend systems for the enterprise
oDesign, architect, and engineer the corporate data warehouse
oE-Commerce Systems
oOracle
oMicrosoft SQL
oDB2
oVendor supported systems
oCloud based systems and applications
Manage Infrastructure and Systems Team
oWindows Infrastructure
oLinux Infrastructure
oIBM I-Series Infrastructure
oVendor Supported Systems – Cloud
oOffice 365
Manage Data Centers
o3 Redundant Data Mirrors
oArchitect and Engineer diverse path WAN to support multiple data centers
oReal Time Replication
oHVAC, Monitoring, and Access Systems
oDisaster Recovery and Business Continuity
Manage the Support function for Enterprise Applications with an emphasis on:
oLMS
oKonami Gaming
oSynkros
oMicros
oLenel
oHOTSOS
oInfor
oOasis
oGilbarco
oISeries
Regulatory Responsibilities
oFederal
oState
oGaming Commission
oPCI
oSOX
oNation Police Department
Enterprise Process Improvement and QA
October 2014 – March 2016, Independent Infrastructure Consultant, Syracuse, NY
Advise on Infrastructure Projects
E-Commerce Platform Design
Cloud Migration and Design
Security Design and Assessment
Datacenter Design and Operations
Design and Architect World Class Environments and Solutions
Network Architecture and Engineering
Software Architecture and Engineering
Solution Implementation
Project Management
Policy and Process Management
Fiscal Management
January 2012 – October 2014, Aspen Dental Management Inc., East Syracuse, NY
IT Director, Enterprise Infrastructure
Aspen Dental, is the premier network of dental practices, we recognize that our success is a direct result of empowering and supporting ambitious dental professionals. Aspen Dental builds and develops successful, patient-focused dental practices.
Manage the design and build of a secondary data center located in Suwanee, GA to meet disaster recovery and business continuity objectives
Management of all Infrastructure including our AS/400
Responsible for Collaboration Services Team – Email, Instant Messaging, Intranet, and SharePoint Platforms
E-Commerce Platform
Responsible for the Service Desk and its Team Members
Responsible for the Field Service Organization and its Team Members
Responsible for the Network and Telecom Services Team
Define and build strategic roadmaps as related to Data Center Services and Infrastructure, Service Management Organization, End User Services, Network and Telecom Services, and Collaboration Services
Responsible for technology in our 400 plus Dental Offices in 24 states and the strategic roadmap as it relates to office technology and standards set by the standards committee
Management of services located in the Cloud, Cloud Computing, and vendor management relative to the Cloud Services Provider
Manage the Infrastructure budget – approximately 10 million per annum
Implement ITSM tool using SaaS Provider IT-Service Now and manage the relationship between Aspen Dental and IT-Service Now
Implement Asset Management Tool leveraging our investment with Service Now
Manage against hard SLA’s and report to upper management on a regular basis
Escalation of matters to appropriate management groups based on hard SLA’s
Lead the design and implementation of an ITIL based, unit cost based service catalog
Manage all IT infrastructure including UNIX, Linux, Windows, AIX, AS/400, enterprise storage EMC and Dell Compellent, networking, Virtual Environments, and Internet facing systems.
Responsible for enterprise financial systems including Dynamics GP, Dynamics CRM, Hyperion, ADP, and several SQL Server driven applications.
Responsible for the global MPLS WAN with over 400 sites connected in The United States, also ensure the network environments meet company standards with a strong focus on the network infrastructure within the data center and manage the MPLS Vendor
Management of Global Wireless support and Enterprise Blackberry environment
Practical Process Improvement (PPI)
Responsible for Sarbanes-Oxley and PCI compliance
Project based work across multiple business units
Responsible for all employment decisions for the Data Center Infrastructure group which includes staff selection, training, development, evaluations, promotions, discipline, and terminations as required
Direct the daily performance of the Infrastructure group to ensure published SLA’s are maintained, escalating problems, prioritizing workloads, and assigning staff to projects as necessary
Oversee daily Change Management functions including the scheduling and execution of changes, execution of Production Batch cycles, system backups, implementation of software releases and hardware upgrades, while ensuring maximum system availability to our end users
Promote and foster a spirit of teamwork and cooperation within the Infrastructure staff and the extended IT organization
Manage the Enterprise Reporting and DBA Group
Coordinate electrical, HVAC, and equipment installs and maintenance within the Data Center
Responsible for Data Center Security and Access Logs
May 2010 – January 2012, Scholastic, Inc., Jefferson City, MO, IT Director, Enterprise Data Center Services
Scholastic, Inc, for nearly 90 years has been recognized by teachers and parents as a trusted name in learning. My responsibilities are to direct and manage the global data centers and infrastructure that support the day to day operations of the company.
Manage the design and build of a secondary data center located in NJ for disaster recovery and business continuity initiatives
Responsible for the consolidation of global datacenters from 8 down to a 2 data center model
Management of Collaboration Infrastructure – Exchange, Instant Messaging, Video Conferencing, and SharePoint
Responsible for Collaboration Services Team – Email, Instant Messaging, Intranet, and SharePoint Platforms
Responsible for the global Level 1, Level 2, and Level 3 Service Desks
Define and build strategic roadmaps as related to Data Center Services and Infrastructure, Service Management Organization, End User Services, and Collaboration Services globally.
Management of services located in the Cloud, Cloud Computing, and vendor management relative to the Cloud Services Provider including process improvement
Manage the Enterprise Data Center Services budget approximately 10 million per annum
Implement ITSM tool using SaaS Provider IT-Service Now and manage the relationship between Scholastic and IT-Service Now
Implement Asset Management Tool leveraging our investment with Service Now
Manage against hard SLA’s and report to upper management
Maintain responsibility for executive level support at our world headquarters in New York, NY
Lead the design and implementation of an ITIL based, unit cost based service catalog for Global Technology Services and process improvement at an enterprise level
Manage all IT infrastructure including UNIX, Linux, Windows, AIX, IBM I and P Series, enterprise storage, networking, WMS, Virtual Environments, and E-Commerce systems.
Responsible for enterprise financial systems including JDEdwards, PeopleSoft, Hyperion, and several Oracle driven applications.
Responsible for the global MPLS WAN with over 150 sites connected in over 25 countries, also ensure the network environments meet global standards with a strong focus on the network infrastructure within the data center.
Management of Global Wireless support and Enterprise Blackberry environment
Responsible for the global CRM systems and infrastructure.
Responsible for all corporate level IT purchasing and the approval of these purchases
Responsible for Sarbanes-Oxley and PCI compliance at the corporate level
Project based work across multiple business units globally
Responsible for all employment decisions for the Data Center Infrastructure group which includes staff selection, training, development, evaluations, promotions, discipline, and terminations as required
Direct the daily performance of the Data Center Infrastructure group to ensure published SLA’s are maintained. Escalating problems, prioritizing workloads, and assigning staff as necessary
Oversee daily Change Management and Computer Operations functions including scheduling and execution of changes, execution of Production Batch cycles, system backups, implementation of software releases and hardware upgrades, while ensuring maximum system availability for our users
Daily Review of Change Management documentation and Computer Operations generated Problem Tickets and Operator Logs, ensuring that issues are accurately documented and that appropriate follow-up action is performed.
Promote and foster a spirit of teamwork and cooperation within the Data Center Infrastructure staff and the extended IT organization.
Oversee the Enterprise Reporting Group
Drive improvements to existing disaster recovery and business continuity policies and programs
May 2006 – April 2010, Thermo Fisher Scientific, Inc., Pittsburgh, PA (Formerly Fisher Scientific, Inc.), IT Manager, Information Technology, Global End User Services
Thermo Fisher Scientific is the international leader in serving science. Thermo Fisher is publicly traded under the ticker symbol of TMO and is a Fortune 300 company currently operating in 160 plus countries around the world. My responsibilities are to direct and manage the IT support team, day to day operations, and manage the departmental budget for Thermo Fisher’s worldwide user base including the corporate headquarters. Manage the outsourced service desk operation and ensure incidents are directed to the appropriate solver groups within GIS ensuring systems availability to all corporate users worldwide. Currently my team and I support over 35,000 users and direct incidents to second and third level support worldwide based out of the Global Data Center located in Pittsburgh, PA operating under a 24 X 7 X 365 model providing an operating platform for our global manufacturing operations.
Consolidation of Active Directory, ILM, and Exchange environments
Responsible for Collaboration Services Team – Email, Instant Messaging, Intranet, and SharePoint Platforms
Responsible for the outsourcing of the Global Level 1 Service Desk and managing the relationship with the vendor
Responsible for the Global Level 2 and Level 3 Internal Service Desk
Responsible for Incident Management
Responsible for Configuration Management
Responsible for Global Hardware and Software Refreshes and corresponding Project Management
Responsible for End User Technology Deployment and Management
Chair the Workstation Standards Committee
Chair the Technology Standards Committee
Define and build strategic roadmaps as related to the Service Management Organization, End User Services, and Collaboration Services
Manage the global GIS Service Management budget
Manage and Monitor the Global Help Desk Ticketing system using CA UniCenter Service Desk Plus
Drive the consolidation of global help desk ticketing systems from six to one global instance of Unicenter Service Desk Plus globally
Implement CA UAPM as the global asset management tool
Manage against hard SLA’s and report to upper management
Escalation of matters to appropriate management groups based on hard SLA’s
Executive level support at three corporate locations located in Waltham, MA, Woburn, MA, and Portsmouth, NH
Consolidation of Global Datacenters from 12 to 2 with our sister Data Center located in Highbridge, UK
Lead the design and implementation of an ITIL based, unit cost based service catalog for Global Infrastructure Services
Global ERP consolidation to SAP from various disparate ERP systems including JDEdwards, Mapics, Oracle EBS focusing on SAP FI, SAP CO, SAP EC, SAP TR, SAP IM, SAP HR, SAP Logistics Information System, SAP BW, SAP MM, SAP PM, SAP PP, SAP QM, and SAP CS
Designed and implemented a Global MPLS WAN with over 525 sites connected in over 125 countries
Management of Global Wireless support – currently a mix of Blackberry and Windows Mobile devices
Provide support of Global Sales Force supporting a mix of SAP, SalesLogix, and Salesforce.com with a movement to consolidate to SAP SD.
Responsible for all corporate level IT purchasing
Manage the security organization which entails firewall vendor management globally, anti-virus, spam, and spyware systems globally, SOX compliance, PCI compliance, state privacy law compliance, web content filtering, and IDS and IPS systems globally
Global Infrastructure Services Legal Liaison
Develop a disaster recovery solution working enable hot failover in the event of a catastrophic event
Manage all 3rd party relationships including vendors, application developers, and specialized consultants and their respective projects
Manage and troubleshoot our Citrix server farm solution using Citrix MetaFrame XP Server and ICA Client
Implement McAfee and Trend Micro’s Anti-Virus, Email Filtering, and Spam Solutions
Maintain and manage IronMail and Barracuda Spam Gateways, NetScout, high availability Nokia Checkpoint firewalls and IDS and IPS systems
Maintain and troubleshoot VmWare ESX and GSX environments
April 2003 – May 2006, Carvel Corporation, Rocky Hill, CT, Director of Information Technology
Direct and manage entire IT department and its day to day operations, personnel, and departmental budget. I was the senior level IT team leader and report directly to the Chief Financial Officer. Responsible for all IT departmental strategic decisions and infrastructure builds. Responsible for entire network infrastructure as related to the LAN, WAN, and WWAN consisting of 6 domestic locations and ensuring its availability to all users. Carvel is the nation’s first retail ice cream franchise and has become one of the most beloved and most recognized names in its industry.
August 2001 – March 2003, Amphenol RF, Danbury, CT, MIS Director
Manage IT Infrastructure and personnel at 11 sites worldwide. Manage the day to day operations of the entire IT department and data center operations. Ensure all systems and users are operating at an optimum level as well as the latest technologies are tested and implemented as they become available. Responsible for the development of the yearly IT budget as reported to the controller.
November 1997 – July 2001, Icentennial Ventures, Inc., New York, NY, Director of Systems Administration
Companies consisted on many .Com ventures including Novopoint, Worldspy, Rentport, E-base Interactive, at which I managed a team that provided portfolio companies with all Information Technology assessments and needs. In this position I oversaw the day to day operations relative to the implementation, configuration, and support of the following areas: network, end users, desktop, Data Centers, LAN and WAN systems, information security systems, voice and data systems, as well as being a technical liaison and advisor to all portfolio companies.
EDUCATIONAL BACKGROUND:
Associates of Science in Business Management/Finance, Broome Community College
Bachelors of Science in Information Technology Management, University of Phoenix
Currently pursuing Masters of Information Systems, University of Phoenix
PROFESSIONAL TRAINING:
ITIL V3 Foundation Certified
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