EMILY TALLEY
***** *. **** **. **** ****, Scottsdale, AZ 85260 H: 480-***-**** C: 480-***-**** ***********@*****.***
PROFESSIONAL BACKGROUND
Customer Service specialist with nine years of experience in fast-paced customer service
environments. Personable and professional under pressure, hard-working and self-driven. I can provide
team leadership if required and a positive work environment. I am extremely passionate about the
study of viruses and immunity and strive to gain additional knowledge throughout my profession. I
am prepared to work hard and to use my knowledge and molecular abilities to the fullest. I am a
Microbiology major at Arizona State University and contain some knowledge in this area of work.
However, I am eager to learn and grow more.
LABORATORY SKILLS
Medical laboratory experience Centrifugation
Cell Culture work, including Mosquito grinding and extraction
growing and splitting cells Dilutions
Microscope reading experience Bacteria culturing
ELISA Making Cell Media and Growth
EIA Media
Western Blot Changing Cells into new Media
Bradford Assay Titration
Mixed Lymphocyte Reaction PH Meter
MTT Assay Laboratory paper work and
PCR organization
Pipetting Laboratory inventory
RELEVENT COURSEWORK
General Chemistry I&II w/ Lab
Organic Chemistry I&II W/ Lab
Upper Division Microbiology Classes W/ Labs
Medical Bacteriology
Immunology W/ Lab
Physics W/ Lab
Biochemistry
Calculus
PROFESSIONAL EXPERIENCE
10/2015 to Current Virology/Serology Microbiology laboratory Intern
Arizona State Public Health Laboratory Phoenix, AZ
Cell Culture Work, including making media, changing cell media, and
growing and splitting cells.
Serology work, including training on MAC ELISA and Multi-spot for HIV.
Training on Mosquito grinding and extracting.
Paperwork experience, including filing, organization.
Experience with Send out reports, preparing and packaging patient
samples to be sent to an outsource for further testing.
06/2010 to Current Lead Server
The Breakfast Club Scottsdale, AZ
Attend to the needs of guests.
Resolve guest concerns.
Provide leadership for my team Train new hires for job requirements
Demonstrate excellent team work skills.
12/2008 to 01/2009 Lead Host
Brio Tuscan Grille Gilbert, AZ
Greet and attend to the needs of the guests.
Successfully manage front desk.
Resolve concerns of guests.
Schedule reservations.
Coordinate and monitor large parties.
Train new hosts per company policy and procedures.
Demonstrate excellent team work skills.
EDUCATION AND TRAINING
2016
2014
2009
REFERENCES
SKILLS HIGHLIGHT
Microbiology
Arizona State University
Microbiology
Microbiology
Scottsdale Community College Scottsdale, AZ
Microbiology
Toni and Guy Hairdressing Academy Phoenix, AZ
Advanced Color Theory and Techniques Advanced Cutting Classes Customer
Service Class 100% Attendance
Mr. Kyle Shivers Owner of the Breakfast Club 4400 North Scottsdale Road
Scottsdale, AZ 85251 480-***-****
Ms. Kate Fitzpatrick Arizona State Public Health Laboratory
Virology/Serology section supervisor 250 N 17th Ave, Phoenix, AZ 85007
Excellent communication, Creative problem solver, Customer Service,
Leadership, Team builder, Fast Learner, team work, time management,
Molecular skills, knowledge of microorganisms