Administrative Assistant Customer Service

ARLENE M. SAVAGE

*** ******** ****** #*** ***** Weymouth, MA 02190 781-***-**** ************@*******.***

CAREER PROFILE

COMPUTER SKILLS

Windows 2000, Windows XP, Microsoft Word, Excel, PowerPoint, QuickBooks, ConnectWise, Microsoft Access, Microsoft Outlook, Virtual Gateway, STM, Beacon Health Systems, Timberline, AS400, IFS, ISO, CAP3, CRM, Concur, MOM (Mail Order Manager)

PROFESSIONAL EXPERIENCE

Welsh Consulting – Braintree, MA (2015 - 2016)

Administrative Assistant / Receptionist

Updated QuickBooks and ConnectWise when payments were received

Sent out monthly friendly reminders to clients regarding past due payments

Downloaded and reconciled Chase &American Express statements monthly (matched receipts with statements)

Monitored ConnectWise and emails throughout the day to address any issues clients were experiencing

Replied to client emails in a timely manner to inform them that a technician would be assisting them shortly

Scheduled phone screens and in-house interviews; ordered supplies

Coordinated meetings and appointments as needed and updated schedules accordingly

Answered phones; bank deposits

Spectrum Health Systems – Weymouth, MA (2014 - 2015)

Administrative & Admissions Coordinator

Pre-screen potential clients to see if our program fits their needs

Strong knowledge on several different programs should the client require a different level of care

Thoroughly explain other options that would best fit the client’s needs

Prepare correspondence for new and existing clients

Enter ESM’s in Virtual Gateway (Intake/Enrollment & Disenrollment)

Update the Midnight & Daily Census, Client Tracking, Insurance Spreadsheet daily, STM

Communicate daily with continuing care regarding clients further treatment plan

Order supplies (office & janitorial)

Review insurances & get authorizations as needed

Contact maintenance on any issues that need to be addressed

Payroll

Planon Corporation – Braintree, MA

Office Assistant / Receptionist (2007 - 2014)

Coordinated travel and accommodation arrangements via internet and telephone

Successfully checked for best rates and availability for flights, hotels and car rentals

Updated CRM system database

Created and implemented an organized filing system

Streamlined Expense Reports to make sure they were entered correctly

Answered multi-line telephone

Operated standard office equipment

Ordered office supplies

Greeted and screened incoming visitors

Opened and distributed mail

Filing / Scanning / Bank Deposits

Contacted building maintenance of any issues that needed to be addressed

Monitored postage machine to always maintain an adequate supply of postage

Collaborated with Marketing Department and assisted with Conference set-up

Wallace, Savage & Davis, CPA – Stoughton, MA

Administrative Assistant/Receptionist (2006 - 2007)

Dealt with clients daily to assist with preparation to have their income taxes completed

Scheduled appointments for clients and corporations

Filing / Scanning / Bank Deposits

Consistently exhibit a positive and cooperative attitude

Contacted vendors to order supplies

Updated personal information as needed

ARLENE M. SAVAGE PageTwo

160 Burkhall Street #307 South Weymouth, MA 02190 781-***-**** ************@*******.***

CaraDonna Provisions – Braintree, MA

Senior Administrative Assistant/Customer Service Representative (2004 – 2004)

Contacted customers daily and entered their orders accordingly

Consistently exhibited a positive and cooperative attitude

Dealt with problems and effect satisfactory solutions independently

Developed a good rapport with customers and get to know their needs

Communicated daily with transportation to ensure timely deliveries

Assisted other CSR’s and work together as a team

Assisted DSR’s to ensure customer needs are met

Worked to promote and introduce new products to customers

Temporary Administrative Assignments (2004 – 2004)

Various duties including: Filing, implementing scanning project, data entry for Accounts Payable, mass mailings, answering telephones, assisted in invoice discrepancies.

Cool Stuff Cheap – Weymouth, MA (2003 - 2004)

Senior Administrative Assistant/Customer Service Representative

Tracked orders to ensure timely delivery and pricing accuracy with vendors

Assisted customers with Sales order processing

Received products and updated inventory in M.O.M. (Mail Order Manager)

Maintained and updated box inventory for warehouse on a daily basis

Reconciled any invoices discrepancies with vendors

General Dynamics – Needham, MA

Operations Analyst – (Contract) (2003 – 2004)

Materials Requisitions – preparing and managing throughout the planning and procurement to meet costs and scheduling requirements for site usage and delivery

Asset Management – arranged for rental equipment for sites such as office equipment, trailers, vehicles, phones, software and cameras

Product Management Support – running down financial, purchasing, contract information on a timely basis for PM requirements

Purchase/Change Requisitions – prepared, verification for accurate information, proper coding, and ensuring available funding remaining in budgets.

QMS – tracking training completions, disseminating information relating to audits to keep program in compliance

Analysis and deployment of subcontractor personnel contracted for a multitude of site simultaneously to ensure work is complete and customer cutover dates are met

The Gillette Company – Boston, MA

Purchasing Administrator to Purchasing Manager (1987 - 2002)

Implemented on-line office supply ordering system and trained new users on procedures

Maintained existing supplier relationships, through formal Vendor Management Program, to support customer requirements

Worked with Accounts Payable department to resolve invoice discrepancies

Worked with General Ledger/Finance department to ensure that funds are allocated properly.

Oversaw the processing of all departmental purchase orders, requisitions and invoices; ensuring that activities were in compliance with departmental guidelines

Maintained procurement records such as items or services purchased, costs, delivery, product quality or performance, and inventories

Created and analyzed weekly and monthly Purchasing reports

Provided internal customers with quotes, price comparisons, and any potential savings

Processed electronic purchase requisitions utilizing Electronic Remote Access Requisition System.

Communicated daily with employees and vendors regarding order status

Ensured timely delivery and pricing accuracy

EDUCATION

East Boston High School – East Boston, MA (High School Diploma)

REFERENCES

Provided upon request

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