Customer Service Sales

Shanice Powell

Sales Consultant

Jackson, MS

**********@*****.*** - 601-***-****

To obtain a position where I am able to work hard and commit myself with a strong focus on achieving personal goals and succeeding in a professional and challenging business environment. Because I strive for continuous progress in everything I do, both personally and professionally, I am seeking a job where I am able to utilize my previous work skills to grow and advance into a career through hard work and dedication.

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Rep

Xerox - Madison, MS - August 2016 to Present

Assist members with all inquiries regarding their current insurance plans

Provide information about all benefits,authorizations and Pharmacy inquiries

Demonstrate multi-tasking various systems as well as being proactive to resolve any members inquiries

Providing excellent customer service skills in a face paced environment

*Received recognition for being the top perfomer for the month of August and September Sales Consultant

Comcast - March 2014 to March 2016

• Assisted with payments for customer's monthly bills, equipment and services.

• Pass monthly superior customer service measurements/numbers.

• Save customers from disconnecting accounts.

• Handled problematic repair for TV, internet, and phone services.

• Informed customers about sales and promotions in a friendly and engaging manner.

• Accurately update customer records with information. Customer Service Representative

Inbound Call Center - January 2012 to February 2014

• Assist customers in placing orders, locating items in particular stores, and being personal online shopper.

• Establish trust by customers by assisting to the best of my ability.

• Exercise sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.

• Arranged for pickups and replacements for missing or damaged items.

• Maintained a polite and professional telephone manner. Housekeeping

Baymont Inn & Suites - January 2010 to December 2011

• Performed various cleaning activities of assigned areas.

• Executed daily maintenance and cleaning procedures that included vacuuming/ shampooing carpets, dusting furniture, making beds, sanitizing restrooms, trash removal, and washing/folding laundry.

• Monitored and documented the materials used in cleaning process on a daily basis.

• Participated in meetings and discussions related to cleanliness.

• Inspected all the areas and office premises to check whether any part was left unclean. Cashier

Wal-Mart Supercenter - April 2006 to December 2009 Scan merchandise to determine prices and provide customers with information on what needs to be paid.

• Process discount coupons and redeem offer points in exchange of purchase.

• Verify customers' ages in circumstance where restricted merchandise such as alcohol is being bought.

• Balance cash drawer at the end of each shift and handle any evident discrepancies.

• Assist sales associates in restocking returned merchandise in shelves and setting up marketing displays.

• Listen to and attempt to resolve customers' complaints and ensure that any escalates ones are informed to the right department.

EDUCATION

Holmes Community College - Ridgeland, MS

2014 to Present

High School Diploma

Lanier High School - Jackson, MS

2003 to 2006

ADDITIONAL INFORMATION

Skills & Abilities

• Strong multitasking skills and fast learning ability.

• Able to effectively communicate with customers using a multitude of channels to provide world class service with every interaction.

• Able to work successfully as a team member and as an individual contributor.

• Solid track record of analyzing product failure for problem identification and prioritization of necessary corrective action.

• Highly resourceful customer service professional willing and able to adapt effectively to a constantly changing environment.

• Avid knowledge of housekeeping procedures.

• Able to maintain and excel a variety of challenges in a fast-paced environment.

• Dispose of trash in an environment friendly manner.

• Thorough understanding of different chemicals used in cleaning and associated safety precautions.

• Strong interpersonal and communication skills.

• Sound ability to perform physically demanding chores.

• Well versed with the standards of hygiene and sanitation.

• Can type up to 65 wpm; Excel proficient.

• Good time management and

Contact this candidate