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Manager Customer Service

Location:
West Farmington, Ohio, 44491, United States
Posted:
January 03, 2017

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Dale Olp

*** *. ****, *. **********, OH ***** § (570) ***-**** § acx3mq@r.postjobfree.com

OPERATIONS EXECUTIVE / PLANT MANAGER

Offering Broad-Based Experience and a Track Record of Success in Driving Performance Gains

and Innovative Product Development for Start-up and Established Operations

SUMMARY OF QUALIFICATIONS

Results-driven executive with over 20 years of experience in engineering, manufacturing, and field operations management within start-up, turnaround, and high-growth environments. Able to deliver breakthrough developments through strategic hands-on leadership and participative management style. Skilled manager, negotiator, communicator, and leader; bring out the best in diverse, cross-functional work teams. Expert at sizing up organizational needs and areas for improvement to implement win-win strategies and tactical action plans fulfilling production improvement and bottom-line objectives. Goal-setter and visionary leader.

PROFESSIONAL EXPERIENCE

Insteel Wire Products, Hazle Township, PA

General Manager 2015 – Present

Full operational responsibility and accountability for all aspects of operation including Safety, HR, Environmental regulations, OSHA regulations, Engineering, Production and Training. Full P&L accountability along with both short and long term strategic planning. Implementing Lean concepts along with Quality improvements to sustain continuous improvements in cost and profitability.

Special Metals Corp A PCC company, Elkhart IN.

Plant Manager 2012 – 2015

Full operational responsibility and accountability for all aspects of operation including Safety, HR, Environmental regulations, OSHA regulations, Sales, Engineering, Production and Training. Full P&L accountability along with both short and long term strategic planning. Improved plant delivery performance from 47% to 93% on time and improved quality from a return rate of 25% to 1%. Implemented Lean concepts along with Quality improvements to sustain continuous improvements in cost and profitability.

North American Steel & Wire, Inc, Butler PA

Director of Operations 2010 – 2012

Full operational responsibility and accountability for all aspects of operation including, Production and Training. Full P&L accountability along with both short and long term strategic planning.

MLP Steel, Scottdale, PA

Operations Manager 2009 – 2010 Direct all operations of the Fayette division including safety, manufacturing, purchasing, quality, regulatory compliance, and HR functions. Work directly with the owner in cultural change to create a team atmosphere and fast growth procedures.

AMERICAN SPRING WIRE, Bedford Heights, OH

Plant & Tooling Division Manager, 2002 – 2009

Direct entire manufacturing plant, encompassing engineering, production, and regulatory compliance segments of the Bedford Heights wire drawing and PC strand facility and manage the tooling division in Warrensville, Ohio. In this position I was instrumental in cultural changes to bring about a work ethic of safety, teamwork, cross-functional communication, trust, and an increase in moral. Work with Executive management / Ownership in the creation of training programs and general work guidelines in critical operations to reduce bottleneck work-centers that increase Customer Service.

…Continued…

Dale Olp

Page Two

INTERACTIVE CONSULTING, Mio, MI

President / Senior Consultant, 2001 – 2002

Consulted with client companies to provide expertise and leadership across broad range of operational, manufacturing, and business disciplines, including efficiency improvements, inventory management, strategic planning, and technology enhancements. Viewed as equal member of client companies’ executive teams, with key responsibilities in policy/program development, staff training/management, and coordination of production activities among shop floor, department managers, and upper management.

Selected Accomplishments:

Cost Reduction – Launched inventory reduction initiative that generated annual savings of $1.2 million. Developed change in processing procedures that led to 34% decrease in processing costs. Played key role in reducing operating costs 25%.

Productivity Improvement – Developed and implemented changes that increased throughput 48%. Increased wire rolling department’s productivity 45%. Created Action Team that planned and executed company-wide housekeeping improvements. Implemented new production tracking system.

Change Management – Assisted in large-scale move of plant operations, meeting all objectives on-time and on-budget. Revamped staff assignments to facilitate service delivery, resulting in 30% improvement in customer response times.

HOSKINS MANUFACTURING COMPANY, Mio, MI

VP of Manufacturing, 2001

GM of Manufacturing, 2000 – 2001

Plant Manager, 1999 – 2000

Earned two promotions based on strong leadership and performance. Held full P&L responsibility and accountability for all manufacturing functions, including production control, quality assurance, process engineering, and human resources. Spearheaded strategic planning, forecasting, and technology development activities. Led teams of up to 300 in the fulfillment of corporate productivity and performance objectives.

HR / Performance Management – Reduced turnover from 14% to less than 1%. Introduced “project teams” that generated scrap reductions, productivity increases, and improved customer service. Boosted on-time delivery performance from low 50s to over 95%. Reduced union grievances 80%.

Profit Enhancement – Reduced processing costs 75% through installation of high-speed processing equipment. Contributed to average 28% decrease in operating costs per plant.

Productivity Gains – Created and implemented real-time shop floor data collection process that cut processing time 28% and expedited order tracking. Increased plant productivity 10% in less than 3 months following promotion to VP. Championed conversion of production control software.

Built distinguished record of achievement and advancement to Senior Operating Executive position, directing all activities and processes for three plants that required strong production, maintenance, and engineering.

Specific Skill Areas:

Project Management

QS 9001 / ISO/TQM / SPC

Business Development

Vendor/Supplier Relations

Change Management

Process flow mapping

Quality Assurance Standards

Cost Reduction & Avoidance

Multi-Plant Management

Material Planning & Procurement

Stop Safety program

Sales partnership development

Team Building & Leadership

Process Simplification

Workflow Prioritization

Lean Manufacturing

Continuous improvement

5S



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