Management Manager

Carl E. King

**** ***** ******* ***, ***** Prairie, Texas 75052

Cell 214-***-**** *********@*********.***

Summary of Qualifications

Highly dynamic, IT Audit Leader who is detail oriented, analytical, organized, and personable. Over 14 years of in-depth audit knowledge supporting various business units (Health Care, Financial, Industrial, and Operational) in assessing financial, operational, and regulatory risks relating to the company’s use of information technology, by evaluating controls over information systems. Thus, providing control recommendations to IT Management and Audit (HIPPA, Sarbanes-Oxley, SSAE-16, etc). Demonstrable talent in motivating diverse teams and driving difficult projects to successful completion. Possessing strong analytical and problem solving skills to include, but not limited to HIPPA / FDA regulations.

Experienced in fast-paced computer technology environments and ready to embrace new challenges. Areas of expertise include:

Project Management

Change Management

Leadership

Performance Management

Audit/ Controls

Problem-Solving

Technical Skills

•Tape Management Tools

•UNIX

•Symantec Firewall Products

•Network Systems Operations

•Enterprise Tape Operation Control

•AS/400

•MS Office

•Data Encryption

•VPN Client

Experience

IBM Corporation 2001 - 2015

Team Lead Audit Focal, Identity and Access Management, Apr 2012 – Feb 2015

•Focal for all audits (HIPPA, Sarbanes-Oxley, SSAE16, FDA Compliance, KCO, Corp, Business Control Review, Internal and Customer audits) – manage all audits and interface with compliance and auditors.

oIdentify and work with KPI (Key Performance Indicators) or KCI (Key Control Indicators) depending on the Business Unit. Ensuring controls are working as they were designed to do, as well as making the necessary adjustments when are where applicable.

oUnderstand and adhere to IBMs control requirements for workplace and workstation security, and the protection of sensitive, personal and IBM confidential information.

oFacilitated a monthly RCA (Root Cause Analysis) meeting with all teams to understand the root cause of the identified failure. Ensuring the 5 why’s are identified, documented and action plans are in place to mitigate the issue(s).

oMet with Senior Management bi-weekly to summarize/recap issues that were brought forward for their awareness as it relates to any systemic issues that are identified by the various audit reviews. Also providing target dates of when the action(s) were going to be corrected and closed across all accounts promptly.

oDrive and ensure supported accounts, including HIPPA and FDA regulations, both data center and remote sites, maintain 100% audit compliance. Including Hospitals and other Health Care facilities across the United States.

Carl E. King

Cell 214-***-**** *********@*********.*** Page 2

oEnsure accounts are audit compliant with IBMs’ ITCS104, ITCS300, ITCS304, GSD331, ITUP and ISEC guidelines.

oAbility to manipulate large amounts of data and to compile detailed reports.

oRequired quarterly training to ensure team were aware of and had knowledge of auditing standards and procedures, laws, rules and regulations based on the business unit being supported (Financial, Industrial, Health Care, and Operational).

Team Lead Portable Storage Media Sept 2001 – Apr 2012

•Responsible for Audit compliance of the Portable Storage Media inventory of all clients (Financial, Industrial, Health Care and Operational).

oManaged audits (SOX, SSAE-16(SAS70), BCR, KCO, etc) from time the audit(s) were announced to the close out the audit. This would include gathering and reviewing data before rolling up to the auditors, mitigating risks or exposure due to control or the lack of the proper controls.

oPerform research to understand and summarize laws and regulations or other requirements and asses if functions and programs being evaluated are in compliance.

oPrepare audit findings and recommendations that clearly communicate the risks, in terms of impact to the business and root cause, and key audit issues from a senior management and Audit Committee prospective.

oPrepared and reviewed Power Point Presentations regarding audit findings with Senior Management.

o Hosted a monthly meeting with IBM teams to ensure remediation steps are defined and are followed to completion.

•Positively supported the Team Lead model by ensuring effective collaboration with other teams/department while providing leadership.

•Acted as extension of department manager by supervising the work of the team, which includes but not limited to, assigning and directing work of team members, workload balancing, includes many HR topics as well.

•Maintained significant discretion regarding hiring, individual and time performance, dismissal, discipline, team efficiencies for department manager final review and appropriate action.

IBM Corporation (Continued)

•Provided formal employee performance evaluation of team members by reviewing each team members’ results and recommending overall assessments and performance ratings for the department manager’s approval, as well as preparing a first draft of their annual Performance Review.

•Proactive engagement with senior management, customer, vendor and technical teams to provide seamless support in an effective collaborative relationship.

•Handled all client inquiries and escalated service calls.

•Led transition projects involving new business while coordinating the implementation of a new PSM environment for the customer while adhering to contractual and procured agreements.(i.e.: SOW and DOU).

Carl E. King

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Blockbuster, Incorporated Sept 2000 – Sept 2001

Data Center Supervisor

•Managed the activities of a large multi-platform mainframe and mid-range based Computer Operations department, which included a staff of 15 operators and 2 tape librarians. Scheduled staff as the support or business requires for coverage.

•Participated in project implementations of new processes and definition of service level agreements.

•Resolved production problems reported by operations and customers to avoid further escalation.

•Analyzed and developed techniques and procedures to ensure optimum efficiency by modifying existing procedures, staffing, and methods to achieve increased productivity.

•Evaluated quality of work for each team representative and provided feedback and coaching on opportunities for improvement in all daily, weekly and monthly performance metrics.

•Developed employees to ensure successful performance through coaching, training, and communication of expectations and goals.

•Consulted with internal and external resources to ensure service levels met expectations, including printer support and first level disaster recovery team.

Education

Le Cordon Bleu College of Culinary Arts - Honors Graduate,

Certificate of Le Cordon Bleu Culinary Arts

Richland Jr. College - Richardson, Texas

Cedar Valley Jr. College - Lancaster, Texas

Professional Development

Currently pursing my CISA (Certified Information Systems Auditor) certification which I’m scheduled to take the exam June 2017.

IBM Emerging Leaders

Project Management for IT Professionals

Team Building Workshop

HIPPA Compliance Guidelines – Regulatory Information

Toastmasters Club

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