Customer Management

A result oriented professional with ATM Monitoring and analytical of 3 years in ATM industry.

Experienced in managing Monitoring ATM, Customer Reports, Vendor management Issue, and reporting.

Presently associated with NCR Corporation PVT. LTD. Group Leader – Incident Management.

A keen strategist with expertise in preparing reports and Monitoring, & monthly reports with key focus on providing customer delight and meeting customer expectations.

Adept in managing team and driving them to achieve targets & meeting deadlines.

On July 25th last one year prompted as Group Leader to support team.

Sound knowledge of quality systems like Excel, ATM under goes issue, Network, UPS related, Switch issue.

Good analytical, troubleshooting and interpersonal skills with proven ability in driving numerous quality

to reduce downtime and bring Business Process improvement and cost saving initiatives.

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Analysing & Monitoring

Preparing day-to-day CRA escalation Reports, preparing 24hrs reports, current status reports, monthly reports using excel formulas, pivot table as per customer’s set patterns and requirements.

Preparing MOM for Customer under every meeting

Documenting the every report of meetings and reviews.

Team Management

Directing, leading & motivating workforce and imparting continuous on job training for accomplishing greater operational effectiveness/ efficiency.

Working on succession planning of the workforce, shift management activities and appraising the member’s performance & providing feedback timely.

July 2013 - Present - NCR Corporation Pvt. Ltd.

December 2012 - June 2013 – First Source Ltd ( 18 months )

July 2009 - May 2012 – Sutherland Global Ltd ( 22 months )

Customer Delight & Satisfaction.

Team Management & Training skills.

Handling escalations & Problem Solving.

Three Year B.Com–Appeared 2012

(Sikkim University)

Two Year Higher Secondary School Certificate – 2009

(Mumbai University)

Secondary School Certificate (SSC) – 2007

(Mumbai University)

Computer Skills: Conversant with MS Windows7, MS Office 2013– Word/Excel/PowerPoint.

Date of Birth : 19th December 1990.

Address : Room no 2. Amar Nagar Dargha road Mulund Colony Mulund West -82.

Marital status : Single.

Languages Known : English, Hindi, Tulu, and Marathi.

Additional Contact : 900-***-****

Hobbies : Playing and Watching Cricket.

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