Employment Experience

**/** – Present Lowe’s, West Jackson, MS

Sales Specialist, Appliances

Coordinated with delivery to ensure accurate orders were delivered to customers.

Worked with receiving to pull appliances for floor displays and deliveries..

Worked with Customer Service to check availability and accuracy of Internet orders. Ensured orders were pulled in a timely manner for pickup and/or delivery.

Performed routine price audits in the department.

Performed periodic cycle counts when finding inventory discrepancies.

Down stocking

Daily customer interaction, set up invoices, pulled orders for pickup and delivery.

Set up details and installations for both stock and special order merchandise.

Backup CSA for plumbing and cabinets.

6/15 – 9/15 The Home Depot, Madison, MS

Department Supervisor, Paint

Continued with inventory management.

Promoted large sales events to drive sales throughout the department and store.

Continued to perform all job duties of a Flooring Sales Specialist and Customer Order Specialist.

12/14 – 6/15 The Home Depot, Madison, MS

Department Supervisor, Flooring and Décor

Managed inventory – requested orders for sales drivers to maintain stock availability, adjusted available on hands to keep inventory counts accurate, worked and created pack down lists to ensure proper shelf maintenance and product availability to customers.

Created detailed quotations for customers for all flooring types based on both estimated and actual square footage measurements.

Trained new and existing associates on all store and departmental best practices and Standards of Performance.

Continued to perform all job responsibilities of the Customer Order Specialist.

4/14 – 12/14 The Home Depot, Madison, MS

Customer Order Specialist

Handled all orders related to installed products and special order merchandise.

Dealt directly with installers to ensure all materials needed for the installation were ordered and available when needed.

Dealt directly with vendors to ensure shipping coordinated with specific installation dates.

Communicated with customers any issues that arose with shipping, installation, etc. Acted as a direct liaison between the customer and installer for most jobs.

Ensured proper billing was done to the customer for all services rendered by the installers.

Kept detailed records of all correspondence between the store, customers, installers, and vendors for all problem jobs.

Worked directly with customers to provide services for special order and installed flooring, blinds, countertops, doors, garage doors, sheds and pergolas, water heaters, appliances, and all bathroom plumbing needs.

Acted as a backup cashier and service desk associate, when needed.

Acted as a backup sales associate and specialist in all departments, when needed.

Kids Workshop Captain.

Coordinated and hosted all birthday parties held at the store.

3/13 – 5/13 AESSEAL, Inc., Rockford, TN

Application Engineer

Created detailed instruction manuals for new software implementation.

Preliminary training for Business and Engineering groups for new software.

1/08 – 06/12 John Crane, Inc., Morton Grove, IL

Project Support Engineer

International Projects

oKnowledgeable with API 610, API 682, NACE MR0103, and NACE MR 0175.

oReviewed project specifications given by the End-User and/or EPC. Compared with API and NACE references to create comments, clarifications, and exceptions.

oCoordinated with John Crane Engineering nearest to End-User location to guarantee seal/system selections were consistent with the End-User preferences.

oCreated detailed seal quotations for numerous worldwide based OEM’s.

oCoordinated with John Crane Lemco to obtain detailed system quotations.

oOnce purchase order was received, coordinated with Customer Service, Engineering, Purchasing, Manufacturing, Laboratory, and Shipping departments to ensure proper delivery schedule. Kept Customer up-to-date during the entire process from P.O. receipt to product delivery.

oCreated SharePoint extranet sites viewable by the End-User, EPC, OEM’s, and JC Personnel. Site content was created with user specific permissions for data confidentiality. Site content included P.O.’s, specifications, data sheets, drawings, special requirement documentation, invoices, and shipping receipts.

oCreated import spreadsheet for data upload to the Interface site for the End-User.

Siebel – CRM

oWorked with developers to create a user-friendly layout.

oCreated quote report layouts using BI Publisher.

oTrained users in person, in groups, via telephone, and via web conferences.

oCreated user training guides for all different aspects of the CRM system. Uploaded guides to the SharePoint intranet site.

Project identification and tracking for Latin America

oOn a monthly basis, utilized Industrial Information Resources PEC reports to identify potential projects for Latin America in the Oil & Gas, Chemical, Power, Alternative Fuel, Mining, and Food & Beverage Industries. These reports were for future projects and Scheduled Maintenance projects. These projects were entered into the Global Projects System (GPS) database using Lotus Notes by the interns.

oDetailed spreadsheets were created for each Latin America region and emailed to General Managers and Project Managers.

oUpdated GPS with information from PEC reports and feedback from Latin America sales force.

11/06 – 01/08 John Crane, Inc., Baton Rouge, LA

Customer Reliability Engineer

Trained new-hire Reliability Support Engineers.

Worked with CRE at Exxon Chalmette on all routine daily activities.

Performed a gland port orientation survey for Chevron Pascagoula with other CRE’s.

Completed 40 API courses through the online John Crane Academy dealing with refinery equipment, operation, and maintenance.

6/05 – 11/06 John Crane, Inc., - ConocoPhillips Alliance Refinery, Belle Chasse, LA

Customer Reliability Engineer

Hurricane Katrina Recover y Project

oCoordinated pump seal repairs/upgrades for over 500 pumps with 4 different OEM locations and COP maintenance personnel.

oUpdated Interface database with the accurate information gathered during the repairs.

Performed RCFA on all pump seal changes and gave recommendations for improvement of pump and seal flush operation and seal design.

Worked with COP Reliability and Maintenance Departments improving pump MTBR and seal usage.

Created detailed seal and flush plan training presentations for new-hire operators and machinists.

Created a detailed presentation on steam quenches focusing on common misconceptions and improper field operation.

Compared COP BPP, API recommendation, and John Crane recommendation for all seal applications in the refinery.

Kept track of inventory using SAP and I4.

1/05 – 6/05 John Crane, Inc., Baton Rouge, LA

Reliability Support Engineer

Gathered seal and pump information at different plants and refineries to update Interface 4 for reliability engineers, maintenance personnel, and John Crane CRE’s and salesmen.

Evaluated software for the data recovery and I4 consolidation.

Worked closely with operators and machinists on proper pump operation and seal flush configuration to improve overall seal life.

1/04 - 6/04 ExxonMobil, Chalmette, LA

Engineering Co-op

Performed remaining life analysis of convection and radiant heater tubes.

Performed flange analysis for heat exchangers and pressure vessels.

Performed minimum thickness calculations for heater tubes and flanges.

5/03 - 8/03 Entergy, Baton Rouge, LA

Engineering Intern

Established Heat Recovery Steam Generator superheater upgrade project.

Supervised pre-heater re-circulation pump installation.

Education

6/01 – 5/04

Bachelor of Science in Mechanical Engineering

University of New Orleans, New Orleans, LA

Grade-Point-Average: 3.2

Related Course Work

Structure and Properties of Materials (course and laboratory)

Thermodynamics I, II (course and laboratory)

Engineering Analysis Methods

Fluid Mechanics (course and laboratory)

Mechanical Vibrations

Design of Thermal Fluid Systems

Heat Transfer

8/96 – 5/00

Bachelor of Science in Mathematics

Louisiana State University, Baton Rouge, LA

Related Course Work

Calculus I, II, III, IV, V

Differential Equations

Linear Algebra

Fourier Transforms

Skills

All versions of Microsoft Office Suite: Excel, Word, PowerPoint, Access, Outlook, and SharePoint.

Adobe Acrobat Professional.

Lotus Notes.

MFGPro.

SAP.

Siebel – CRM.

BI Publisher.

AutoCad 2000 – Multi-view, Isometric, and 3-Dimensional Modeling (no design experience).

Extracurricular Activities and Awards

6/04 LAPELS certified Engineering Intern

8/01 – 5/02 Waldemar S. Nelson & Co. Award for excellence in academic performance.

9/95 – 5/03 Math and Physics Tutor

Pi Tau Sigma Engineering Honor Society

ASME Member

References

Available upon request.

Contact this candidate