Customer Service Insurance

OBJECTIVE

To support the growth and profitability of an organization that will utilize my years of experience, technical skills and leadership abilities. To obtain a leadership position in a career that will allow for progress in terms of skills/expertise, socio-economic development, and innovation through exposure to new ideas for personal/professional growth, as well as growth of the company.

EMPLOYMENT QUALIFICATION

I have 16 + years of customer service experience, eight of which have been exclusively in the insurance industry. As a producer i’ve held a general lines agent license in all 50 US States and currently I maintain an active Texas property and Casualty license. Teamwork, initiative, commitment, flexibility, eagerness to learn and analytical thinking make up a few of my strong competencies. I also exhibit strong communication skills both verbal and written which when combined with my technical knowledge, leadership abilities and customer services skills makes me effective and proficient employee. I am actively pursuing my degree in Psychology of Organization and Development with an expected completion date of May 2017.

EXPERIENCE

BOND UNDERWRITING SUPPORT, Argo Group/JOHN SUTAK RISK, San Antonio, TX 2016 – Present

Broker surety bond coverage with various carriers to include Hartford and Travelers

Maintain and facilitate positive relationships between winery clients and insurance carriers

Underwrite Federal and State Surety Bonds to determine client base meets the eligibility guidelines for the insurance provider

Execute new and renewal bonds

Initiate bond retention efforts

Solicit for new business

Process endorsement (bond modifications)

Issue continuation certificates

Maintain financials records

Verify winery bond operations are Federal and State Compliant

Process Monthly renewal Invoicing -(approximately 200+ bonds monthly)

Follow-up on outstanding bond payments

Process cancellation

Reconcile monthly Surety Bond A/R reports

Process manual check requests

Research payment discrepancies

Dispute resolution

Create correspondence and publications regarding surety bond daily activities and operation

ACCOUNT MANAGER, USI INSURANCE SERVICES, SAN ANTONIO, TX, 2010 - 2011

Underwrite new and renewal business to ensure client base supports the marketing and underwriting guidelines consistent with carrier business growth and retention goals.

Participated in carrier/agency meetings to discuss and identify carriers new business needs and renewal growth

Adhere to and comply with State insurance guidelines and regulatory requirements

Quote/Issue/Adjust: Automobile, Boat, Motorcycle, Dwelling PAF, Farm and Ranch, Commercial, Builders RIsk Texas windstorm and FL Windpool policies.

Perform risk analysis and appropriate price evaluation

Manage account documentation(proposals, agreement letters, contracts, policy changes, endorsements cancellations, etc.)

Followup on potential business leads

Assist with the mentoring, coaching and Training new hire employees

Client retention efforts: demonstrate, research and resolve client issues

Broker coverage with over 100 carriers to include Progressive, Travelers, Metlife, Zurich National, Chubb, PURE, Hartford, Safeco, Mercury, Citizens, Balboa, personal umbrella.com, and Kemper/Unitrin

Serviced both agency billed and company billed accounts to ensure accurate and timely billing

MEMBER RELATIONSHIP SPECIALIST I, USAA, SAN ANTONIO, TX, 2002 - 2009

-General Agency, January 2008 - January 2009

Worked as an agent for outside companies to provide insurance protection for USAA’s non-standard Auto, Umbrella, Boat, RV and Commercial lines of Business

-New Member Solution, March 2006 - January 2008

Welcome, verify and establish USAA Eligibility for new Members

Frontline underwriter

Accountable for introducing members to the USAA Insurance and enterprise products

Know, Understand and Provide (KUP) - the appropriate solution for the members’ needs

-Member Retention, January 2005 - March 2006

Coach, mentor and develop peers on P&C technical proficiency and quality, relationship building and member services.

Manually review and rate risk analysis

Underwrite risk for insurability and proper rating

Mediate between member base and USAA internal operations

Retain member base through evaluation of member needs and resolution of complaints while providing quality of service and member experience.

-Policy Services - July 2002 - January 2005

Identify the needs of the member to effectively offer the appropriate Insurance or enterprise solution

Accountable for contributing to P&C and Enterprise financial and market performance through the successful member relationship management, risk analysis and operational guidelines.

Provide the best, prompt, efficient and professional service to member base each and every phone call.

Developed, Mentored and Coached the “Turning 16 Youth Operator” outbound campaign.

CUSTOMER SERVICE REP., PROVIDIAN FINANCIAL SERVICES, SAN ANTONIO, TX, 2001 - 2002

Solicited Providian credit card products

Educate customers in credit card terms and agreements

Account maintenance: Payments, Removal of fees, Modifying cycle dates

Team lead

GENERAL LEDGER SUPPORT SPC., SOUPERSALAD INC., SAN ANTONIO, TX, 2000 - 2001

Audit payroll and Supplemental payroll

Prepared general ledger journal entries for in state and out of state payroll

Reviewed new hire paper work - (eg-I-9) to ensure proper completion

Established lines of credit for business operations and needs

Recorded CTS transfer

Recorded gift certificates issued/used

Accounts Payable.

Education

University of Incarnate Word, San Antonio, TX - B.A., in PSOD, 2013- current

North Lamar High School, Paris Texas - Diploma, 1995

SKILLS

Word Perfect Windows MS Excel

MS Word Cognos Lotus 123

MS Powerpoint MS Access

Typing 50-60WPM

VOLUNTEER

Habitat for Humanities

South Texas Food Bank

Chalk It Up

United way

Contact this candidate