Customer Service Data Entry

MANDEEP KAUR

* ********* **, ********, ** ***** C: 916-***-**** ************@*****.***

Summary

Excellent time management and problem solving skills. Highly organized with the ability to manage multiple projects and consistently meet deadlines.

Education

Bachelor of Science, Business Administration

DeVry University - Elk Grove, CA, USA

Business Administration Major Accounting-2012

GPA- 3.0

Experience

Accounts Receivable/Collection NJ & IL 03/2016 to Current

CAP Barbell Inc. Union, NJ

Posting and deposit cash receipt and credit card receipt of NJ & IL DC.

Process credit card Transaction and enter in excel.

Make Bank Deposit.

Issue Credit Memos

Identified, investigated and resolved the reason for charge backs

File disputes for invalid chargeback for national customers (Amazon, Wal-Mart, Burlington, Sears, and Bed Bath and Beyond, Marshall…. etc.)

Analysis of customer accounts and A/R aging report.

Reconcile AR aging report

Contact four DC's to follow up on National accounts payment status.

Review account information to determine if customer orders will be released for delivery based upon their credit limit, days outstanding and payment history.

Reviewed daily orders on credit holds and account releases.

Make 10-15 collections calls per day.

Contact delinquent customer accounts for payment; work with customer and manager to assist in a reasonable resolution of delinquency.

Collect Outstanding Invoices as well as resolved deduction via phone & written Communication.

Investigate and respond to customer inquiries regarding price discrepancies.

Billing Coordinator Mar 2013 to Sep 2013

PaperMart Inc - East Hanover, NJ

Batch invoices for Data entry (200-250 Invoices on Daily Basis)

Prepare Invoices for payments, Document all Payments, Send out invoices to Customers

Filing, Receptionist

Admin Assistant / Manage Jul 2008 to May 2012

Arcade Market - Sacramento, CA

Responsible for cashing checks, issuing money orders and performing wire transfers via Western Union.

Operating cash register, customer service booth, front check out, and performing large cash handling.

Provide training and management supervision to new employees and previous, and answer any customer related Questions.

Manage inventory, perform prices changes for a specific department and other assigned management duties.

Processed Invoices and resolved any Invoice Inconsistencies and Issues.

Purchase from vendors.

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