Customer Service Manager
Resume:
Danielle Matthews
Newark, NJ 07103
*.************@*****.***
TRAINING:
**** **** ******* ******** *******, Hillside, NJ - - a 16 week program (640 hours), providing experience in all phases of food production for cafeteria-style service - - including menu planning, prep work, cooking, baking, serving, wareroom and clean-up; also:
•Nutrition and Sanitation
•High Volume cook/chill, with meals (2300 daily) prepared for 24 Satellite Kids Café Sites
•Catering for in-house events and external clients
•A la carte dining
•Certified by the National Restaurant Association and Educational Foundation as a ServSafe Sanitation Manager (2016)
Experience
01/2014-Present Volunteer Newark, NJ
Penn Station/Various Locations
Coordinated staff to feed the hungry
Managed outreach ministry for hospitals and institutions
Dog registered as companion animal – visits retirement homes
Service the needs of residents by visiting various institutions
Organize volunteers for events and visits to institutions
Manage sponsorship for community special events
02/2013-Present Owner/Caterer Newark, NJ
Sandy Apples
Provide food service for events
Preparing and serving food, staffing bars, setting tables, and attend guest needs
Create menus and budgets for events
Maintain high quality of food serve to guest
Excellent customer service
01/201-01/2015 Short Order Cook Newark, NJ
Pussy Cat Lounge
Grill, cook, and fry foods
Prepared sandwiches and salads
Cooked foods requiring short preparation times according to customer requirements
Cleaned food preparation equipment and work area
Managed inventory
Danielle Matthews
07/2000-11/2011 Case Manager New York, NY
Heritage Health and Housing
Evaluated clients to determine care and other needs and action plans
Facilitated investigations, medical and treatment referrals and ongoing legal proceedings
Worked with agencies and service providers to facilitate case coordination and information sharing
Helped clients and family mak informed decisions
Reviewed treatment goals and resources
Promoted effective and efficient utilization of clinical resources
Education
Professional Training Academy CDAC Newark, NJ
Rivers of Living Water Deacon Newark, NJ
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