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Customer Service Manager

Huntington, West Virginia, United States
January 02, 2017

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Home: 304-***-****

Cell: 304-***-****


Energetic Entry Level Business Administration Professional who is dedicated to creating efficiency at all levels of management. Adept at critical analysis developing comprehensive reports for management and working as part of a team. Proficient in computer productivity software departmental budgeting procedures and general management skills.


I am literate in the following programs:

General Computer Applications

Word Processing

Computer Presentations

Spreadsheet Management

Database Management

Desktop Publishing

Adobe Photoshop


Wayne High School: Completed Microsoft Computer Applications Specialist (MCAS) 2012

DeVry University: Majoring in Business Acc., Specializing in Sales & Marketing 2013 - present


Rite Aid Pharmacy- Cashier July 2014 – November 2014

Scan merchandise

Customer service

Pulling out date products

Manage expiration goods


Face the store

Unload merchandise

Set up planograms

Rite Aid Pharmacy- Pharmacy Technician October 2014 – December 2015

Perform administrative tasks

Input data entry for prescription

Verify patient information and billing insurance

Perform prior authorizations or contact insurance if needed

Do return to stock report

Collect the appropriate medications for prescriptions

Alphabetize and organize patient’s medications

Manage drug database and records

Keep up with inventory and overstock

Provide best service for patients

Store to store merchandise transfers

Check in and scan daily order

Fill and bundle prescriptions

Maintain prescription rejections

Place general out of stock drug order

Answer phones

Reconstitute medications

Marshall Pharmacy- Pharmacy Technician October 2015 – October 2016

Perform administrative tasks

Input data entry for prescription

Verify patient information and billing insurance

Assist with prior authorizations and insurance claims

Collect and fill the medications for prescriptions

Manage drug database and records

Keep up with inventory and overstock

Check in and put away order

Make compounds

Fill and bundle prescriptions

Correct prescription rejections

Place general out of stock and over the counter order

Bag and combine patient medications

Batch and mail medications to be mailed

Do return to stock report

Negative inventory report

Daily cycle counts

Scan and email order invoices

Answer phones

Process patient refills

Give courtesy call to patients with out of stock medications

Give Partials if needed of meds

Do meds to beds delivers

Do register audit and fill out deposit slip

Sign patients up for medsync

Contact doctors for refills

Send patient letters for all medications on medsync



Completer in Microsoft Computer Applications Specialist; Work Keys Silver

Skills USA Leadership and Skills Conference; State Pin Design, Silver Medal

The Pioneer Yearbook; Journalism 2 Award

“Passion For Our Customers”, 4 awards received (from store manager)

“Accountability” award (from pharmacist)

“Winning Through Teamwork” 2 awards received (from store manager)

“Customer Satisfaction” award from Rite Aid customers


Volunteer at Little Victories Animal Rescue, Wayne Nursing and Rehabilitation Center, and National Honors Society for kids’ day at Wayne High School


Available upon request.


Sarah Johnson, Pharmacy Manager

Work: 304-***-****

Cell: 304-***-****

Amanda Smith, Shift Supervisor

Work: 304-***-****

Cell: 681-***-****

David Davis, Pharmacist

Cell: 304-***-****

Contact this candidate