Customer Service Manager
Resume:
CANDICE RITTER
Home: 304-***-****
Cell: 304-***-****
*******.*********@*****.***
CAREER OBJECTIVE
Energetic Entry Level Business Administration Professional who is dedicated to creating efficiency at all levels of management. Adept at critical analysis developing comprehensive reports for management and working as part of a team. Proficient in computer productivity software departmental budgeting procedures and general management skills.
SKILLS & ABILITIES
I am literate in the following programs:
General Computer Applications
Word Processing
Computer Presentations
Spreadsheet Management
Database Management
Desktop Publishing
Adobe Photoshop
EDUCATION
Wayne High School: Completed Microsoft Computer Applications Specialist (MCAS) 2012
DeVry University: Majoring in Business Acc., Specializing in Sales & Marketing 2013 - present
EMPLOYMENT HISTORY
Rite Aid Pharmacy- Cashier July 2014 – November 2014
Scan merchandise
Customer service
Pulling out date products
Manage expiration goods
Cleaning
Face the store
Unload merchandise
Set up planograms
Rite Aid Pharmacy- Pharmacy Technician October 2014 – December 2015
Perform administrative tasks
Input data entry for prescription
Verify patient information and billing insurance
Perform prior authorizations or contact insurance if needed
Do return to stock report
Collect the appropriate medications for prescriptions
Alphabetize and organize patient’s medications
Manage drug database and records
Keep up with inventory and overstock
Provide best service for patients
Store to store merchandise transfers
Check in and scan daily order
Fill and bundle prescriptions
Maintain prescription rejections
Place general out of stock drug order
Answer phones
Reconstitute medications
Marshall Pharmacy- Pharmacy Technician October 2015 – October 2016
Perform administrative tasks
Input data entry for prescription
Verify patient information and billing insurance
Assist with prior authorizations and insurance claims
Collect and fill the medications for prescriptions
Manage drug database and records
Keep up with inventory and overstock
Check in and put away order
Make compounds
Fill and bundle prescriptions
Correct prescription rejections
Place general out of stock and over the counter order
Bag and combine patient medications
Batch and mail medications to be mailed
Do return to stock report
Negative inventory report
Daily cycle counts
Scan and email order invoices
Answer phones
Process patient refills
Give courtesy call to patients with out of stock medications
Give Partials if needed of meds
Do meds to beds delivers
Do register audit and fill out deposit slip
Sign patients up for medsync
Contact doctors for refills
Send patient letters for all medications on medsync
ACADEMIC ACHIEVEMENTS & ACTIVITIES
AWARDS:
Completer in Microsoft Computer Applications Specialist; Work Keys Silver
Skills USA Leadership and Skills Conference; State Pin Design, Silver Medal
The Pioneer Yearbook; Journalism 2 Award
“Passion For Our Customers”, 4 awards received (from store manager)
“Accountability” award (from pharmacist)
“Winning Through Teamwork” 2 awards received (from store manager)
“Customer Satisfaction” award from Rite Aid customers
COMMUNITY SERVICE:
Volunteer at Little Victories Animal Rescue, Wayne Nursing and Rehabilitation Center, and National Honors Society for kids’ day at Wayne High School
REFERENCES
Available upon request.
REFERENCES
Sarah Johnson, Pharmacy Manager
Work: 304-***-****
Cell: 304-***-****
Amanda Smith, Shift Supervisor
Work: 304-***-****
Cell: 681-***-****
David Davis, Pharmacist
Cell: 304-***-****
Contact this candidate