CSR

Neena Bell-Johnson

**** **** *** *****, *********, NC 28273

Tel: 704-***-****

Email: ************@*****.***

SKILLS

Scheduling, Timekeeping, Production Analyst, Office Management, Microsoft Excel, Word, AS/400, Lotus, Outlook, and PowerPoint.

Professional Experience

Adecco Staffing/ First Data; Charlotte, NC

03/2016 – 12/2016

Processing Specialist I: Process payments made payable to CapitalOne credit card and to Nationwide Insurance Company by Account Look-up.

Onin Staffing/EHD Technologies; Charlotte, NC

05/2015 – 02/2016

EHD Lead: Supervisory of eight people: Lead the team of Quality Inspectors with the project, customer interaction /service, and documentation. Report Production to Management, Data entry in Excel, Outlook, Daily Timesheet, and Payroll.

ManPower/JP Morgan; Charlotte, NC

08/2014 – 04/2015

IRS Lockbox: Table Lead responsible for answering questions regarding International Federal Tax Returns.

Integrated Staffing Solutions/JP Morgan; Charlotte, NC

03/2013 – 05/2014

Opex/Data Entry: Processing Federal Tax Return, along with processing payments, Data Entry keying payments.

Sprint PCS; Charlotte, NC

08/2000 – 03/2007

Business Select Analyst: Identify and resolve customer discrepancies in billing. Find customer’s attributes to retain their service. Process payment, Set up new accounts, along with account maintenance 1st line Troubleshooting.

ACCOMPLISHMENT

Achieved 10% Percentile in top sales and seller; Recognition: #1Ranked Team May 2002; Spotlight Award: November 2002, April 2003, September and October 2005, January 2006 and December 2006; Certified Customer Satisfaction Specialist.

EDUCATION

Johnson C. Smith University, Charlotte, NC – Psychology 3 years of study.

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