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Customer Service Management

Location:
Lafayette, LA, 70506
Posted:
January 02, 2017

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Resume:

Samuel L. Williams, Jr.

*** ******* **. *********, ** 70506 504-***-**** acx3cy@r.postjobfree.com Objective Seeking to secure a challenging position that will allow me to capitalize on my experience in Operations, Management & Administration, Logistics/Material Coordinating, and Warehousing, which will allow for corporate growth, as well as individual growth. Skills Summary

Proficiency in Microsoft

Office, Word, Excel,

outlook, SAP and power

point, Lean Logistics

Written Correspondence

General Office Skills

Computer Savvy

Customer Service

Scheduling

Safety Skills

Supervisory Experience

Interpersonal Skills

Front-Office Operations

Reliability

Professional Experience CUSTOMER SERVICE/PROBLEM SOLVING:

Oversee front-office operations and provide impeccable customer service:

Process and forward approved purchase invoices.

Excellent written and verbal communication skills, with an eye for details.

Guarantee all paperwork is filled out correctly.

Monitor all incoming phone calls and screen and/or handle as needed. AREAS OF STRENGTH

Reliable leader with over 20yrs of experience in transportation and logistics operations.

A hard worker who doesn’t shy away from challenging tasks.

Strong problem solver with the ability to make precise and timely decisions and capable of implementing an effective plan of action.

Capable of making quick decisions on the operation and economic impact of the flight and vessel traffic.

Additional skills in SAP, inventory control, shipping and receiving, dispatching/tracking material. Employment History INVENTORY COORDINATOR

COLLABERA/CARDINAL HEALTH, LAFAYETTE, LA (PRESENT)

Compiles data from sources such as purchase orders, invoices, requisitions, and accounting reports and writes, types, or enters information into computer to maintain inventory, purchasing, shipping, or other key records.

Keeps back order file in established sequence and releases back orders for issue or shipment as stock becomes available.

Compiles stock control records and information such as consumption rate, characteristics of items in storage, and current market conditions, to determine stock supply and need for replenishment.

Apply barcode and finalize upload,

Able to work with a team in accordance with established work flow or job specialization to assure timely accomplishment of the assigned workload.

Conducts cycle counts regularly and assist in physical inventories.

Scan bin location into cloud software.

Clinician product placement approval.

Compares nomenclature, stock numbers, pallet IDs, authorized substitutes, and other listed information with catalogs, manuals, product lists, and similar references to verify accuracy of shipping orders.

Reviews files to determine unused items and recommends disposal of excess or damaged products.

Arrange bin on racking and apply labels.

Inventory and cycle count adjustments, into computer database. Troubleshoot quantity discrepancies with manufacturing and inspection personnel.

300 Monarch Dr. Lafayette, LA 70506 504-***-**** acx3cy@r.postjobfree.com Page 2

Record and monitor all items with shelf-life daily and notify appropriate personnel when material has expired.

Remove Items for existing bin and replace with 2-bin Kanban bins.

Train Clinical Staff and post process training information. LOGISTIC COORDINATOR/DISPATCHER/CUSTOMER SERVICES

CARBO CERAMICS, NEW IBERIA, LA (AUGUST 2011- FEBRUARY 2015)

Responsible for coordination and efficient delivery of products with all internal external stakeholders

Provide analytical support for seniot management decision making

Lead profitability improvement initiatives across several operation functions

Gather input from several stakeholders

Develop implementation plan, timelines, and responsibilities

Track progress

Support budget and forecast process as needed

Oversaw all communication for territories regarding order fulfillments

Prepared daily work and delivery schedules base on the distribution operation plans

Ensured goods were shipped in the most efficient manner according to documented processes

Examined and processed purchase requisitions

Prepared shipping documents for shipments originating from all distribution centers

Prepared bid specifications and other necessary documents related to the purchase of supplies, materials and equipment

Ensured all distribution centers and transportation providers had necessary shipping documents done in accordance with company policy

Documented and notified appropriate parties of any demurrage to ensure accurate accountability

Compared costs and evaluated the quality and suitability of supplies, materials, and equipment

Conferred with production department to determine purchasing needs and specifications

Maintained records on purchase price information on both open market and contract purchases and revised as conditions changes

Produce and maintain transportation cost delivery patterns, times, locations and service metric on weekly basis LOGISTICS COORDINATOR/ DISPATCHER

WOOD GROUP PRODUCTION SERVICES, LAFAYETTE, LA (2007-2010)

Receives calls and assigns trucks to various job sites

Coordinated and expedited all marine transportation, trucking and helicopter flights for logistic operations

Responsible for daily documentation and production reports for all materials received and shipped to customer

Coordinate and supervise all load outs

Maintain inventory counts on all equipment

Responsible for the day-to-day operations and distribution of materials for production and drilling operation

Manages field ticket received from vendors and ensures proper afe. and pay key numbers are used

Adhere to all federal and state regulatory requirements associated with the shipping of hazardous materials

Keep detailed records of calls and assignments for billing purposes

Ensure the lowest cost of transportation is used to satisfy both customer and company needs DISPATCHER/SHIPPING & RECEVING/PLANNER

PRODUCTION MANAGEMENT INC., NEW IBERIA, LA (2006-2007)

Supervised loading and unloading of all cargo.

Coordinated with shipping and receiving to assure all cargo was loaded and unloaded as required.

Made sure all call cargo went out in a timely manner.

Prepared outgoing manifest with an accurate job description.

Made sure all cargo received from vendors were put in the correct staging areas.

Processed and forwarded approved purchase invoices and rental tickets.

Maintained telephone and radio contact with production and drilling to receive daily instructions. 300 Monarch Dr. Lafayette, LA 70506 504-***-**** acx3cy@r.postjobfree.com Page 3

CREW COORDINATOR

PRODUCTION MANAGEMENT INC. (ENVIRONMENTAL SERVICES), MORGAN CITY, LA (2003-2006)

Conducted and performed safety audit and hazardous inspections on all job sites.

Served as site incident commander for crisis situation.

Consulted with site contract personnel to evaluation and verify all compliance and regulations are met

Made sure all work permits and confined space paperwork was filled out correctly.

Served as primary liaison between company and contract jobs

Analyze accidents and incident reports for trends, made recommendations for correcting unsafe condition.

Participate in investigation and follow-up of incidents/accidents

Prepare notifications/reports for communication of significant incidents to company project/functional management per project incident reporting procedures.

Advise site team (company, contractor, and subcontractors) of company’s' safety requirements, regulations, expectations, and best practices.

Conduct daily worksite safety meetings

Examine credentials, licenses, or permits to ensure compliance with licensing requirements

Responsible for facilitating JSAs, Hot Work Permits, Cold Work Permits, Confined Space Entry Permits, Lockout/Tagout, etc.

Generate reports for management and customers as needed DISPATCHER/ SHIPPING & RECEIVING CLERK

ENERGY LOGISTICS, BELLE CHASSE, LA (2000-2003)

Made sure all cargo went out in a timely manner.

Worked a supporting role with the rig clerk and production clerk.

Processed and forwarded approved purchase invoices, rental tickets, and service tickets.

Maintained daily notes, logs both electronically and manually

Supervised loading and unloading of all cargo.

Answered all incoming phone calls and screened and/or handled them as needed,

Prepared bill of lading for hazardous material.

Ensure the lowest cost of transportation is used to satisfy both customer and company needs DISPATCHER/ LOGISTICS COORDINATOR

BUSINESS DEVELOPMENT CONCEPT, MORGAN CITY, LA (1996-2000)

Assist company representative in maintaining daily costs

Gather important information to input into daily activity report.

Expedite equipment and people as required by the company representative.

Supervise loading and unloading of all passengers and cargo.

Coordinated with yard supervisor to assure all cargo is loaded as required.

Coordinated and expedited all marine transportation, trucking and helicopter flights for logistic operations .

Prepare outgoing shipping manifest with accurate descriptions.

Ensure the lowest cost of transportation is used to satisfy both customer and company needs. Education Boothville-Venice High School Boothville, LA August 1981-May 1985 High School Diploma

Delgado Community College - (shipboard Firefighting Training) Delgado Community College -Stcw Basic Safety Training Hazard communication/dot hazmat 126 Course

Osha 29 Cfr 1910.1200/49 2006 Certification

H2s certification, 2010

Forklift Certification, 2010

300 Monarch Dr. Lafayette, LA 70506 504-***-**** acx3cy@r.postjobfree.com Page 4

Hazwoper Awareness, 2010

Safe Gulf, 2010

Referrals

Available upon request.



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