Administrative Specialist, Supervisor, Training Coordinator, Office M

SHERRIE ELAINE MAHNKEN

864-***-**** (Cell) * *** Stone Terrace * Central, South Carolina 29630

********@*****.***

PROFILE: Extensive experience has been developed in the following areas:

Management/Supervision/Training/Teaching

Data reporting/management/research

Clear verbal/written communications/Administrative skills

Problem solving/Interpersonal/teamwork skills

Project completion with timely and on target deliverables/Multi-tasking/Team development

EMPLOYMENT:

Sparks Research Clemson, SC

Senior Reporting Coordinator (Headquarters) September 2004– November 2015

Supervisor and Training Coordinator of 30 to 40 interviewers

oSupervision: monitored/enforced good interviewing techniques; trained interviewers for specific projects via Sparks Research goals and guidelines set by the Marketing Research Association (MRA)

Coordinated/led weekly interviewer meetings; scheduled hours and kept accurate attendance records

oTraining Coordination: screened/hired/terminated interviewers and completed 6 part – 4 hour training sessions

Coordinated with Phone Center Manager to include interviewer applications, training necessities and daily activities

Project Manager for several major clients throughout the nation with report deliverables to include valuable insights from specific research projects such as brand tracking, satisfaction and loyalty

Provided support for Project Management by formulating data into client specific reporting

Monthly/quarterly reporting to various clients via data collection to identify strengths, weaknesses and opportunities in the current customer base

Clemson University Department of Fertilizer and Pesticide Control

Data Management and Research Analyst I May 1990 – November 1994

Primary Accounting Manager for all civil penalties levied and departmental records, i.e., pesticide enforcement records

Departmental Liaison with Divisional Attorney

Coordinated all Structural Pest Inspection Reports (State) and Use Investigations (Federal)

Researched, recorded and tracked all enforcement actions initiated, i.e., civil penalties, criminal prosecutions and/or civil hearings via database management

Researched, analyzed and prepared all routine enforcement actions

Coordinated and produced monthly and quarterly reports by utilization of data collection and production of detailed statistics including enforcement percentages

Processed pesticide exams via database management

Morgan Law Firm Seneca, SC

Legal Assistant/Paralegal January 1987 – May 1990

Interviewed all clients

Prepared and developed cases through research, i.e., real estate deeds, pleadings, wills and estate planning

Prepared all legal documents with proofing for grammar, spelling, etc.; filing of all legal documents

Researched and generated reports

Scheduled all meetings and maintained court calendars; administrative and clerical duties

EDUCATION, RELEVANT TRAINING AND COURSEWORK:

Microsoft Word, Excel and Power Point

Database Management/Data processing programs

WINCATI Database

PQDB (Personal Qualifications Database)

Legal Assistant/Paralegal Training

LTB software accounting package training

Classes in Desktop Publishing and Graphic Design

High School graduate; honors received, Senior Beta Club, Pres. of French Club, Sophomore Class Secretary

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