Customer Service Assistant

Bonnie R. Merrick

*** ****** ******, *******, ** 01844 • 978-***-**** • *************@*******.***

SUMMARY

Administrative professional with leadership, operational and detail oriented skills. Hands-on leader for overall

administrative operations. Secure business expertise and the ability to collaborate across all organizational levels.

Strong interpersonal and leadership capabilities that aid in providing functional support at all levels. Highly regarded

by managers and peers for positive and professional commitment to always get the job done.

SKILLS

Windows XP, Microsoft Outlook, Microsoft Office, Powerpoint, Adobe Acrobat, Peoplesoft, Ultipro

Ceridian, Quickbooks, DOTS, Oracle, Wordpress, Concur and BlueJeans Video Conferencing

EXPERIENCE

Enel Green Power, North America (EGPNA) Andover, MA. 2015-current

Administrative Assistant

Provided Administrative support to 5 Direct Report executives on and offsite

Arranged all DR’s with Domestic and International travel as needed

Processed expense reports with proper documentation for each trip as required in accordance with travel guidelines

Scheduled group meetings, travel planning on outlook calendars as well as coordination of all materials

Assisted with time sensitive material as required for onsite and offsite meetings

Processed and posted weekly schedules for multiple departments on weekly basis

Initiated conference calls and Blue Jeans Video set up for director of meetings and multiple executives of EGPNA

Set up/planned luncheons, dinners on and offsite as needed for large and small departments

Provided with covering front desk reception duties along with Administrative duties simultaneously for 8 months

Ensure EGPNA office and files are following company directives

Assist employees with administrative tasks as needed

Conformis Inc. (Temp) Bedford, MA 2014-2015

Sales Operations /Marketing Administrator

•Supported sales department with all aspects of operational and administrative duties

•Assisted in the coordination and completion of special projects

•Updating Oracle Database with correct pricing and contract information

•Maintained pricing excel spreadsheets and reconciled to Oracle database accuracy

•Coordinated Oracle Database implementation with updates to Salesforce.com. Ensuring all data flow was current

•Assisted Marketing Department with preparing for their quarterly sales rep meetings

•Aided as needed throughout Marketing and expensed weekly/monthly Events, Meetings and Surgeon visits in Concur

•Covered front reception desk as needed

Engility Corporation (formerly Dynamics Research Corp.) Andover, MA 2006-2014 Executive Assistant to the Vice President & General Manager

•Provided administrative support to VP, GM and division of 112 on and offsite employees

•Maintained calendar scheduling of VP and all direct supports

•Prepared & organized presentations and associated activities

•Provided cross functional problem solving support to multiple organizations within the company

•Assisted in the preparation and coordination of daily, weekly and monthly corporate meetings

•Coordinated travel arrangements, conference planning, expense reports & ad-hoc projects as needed

•Supported accounts payable with cash reconciliation for month end reporting

Merricon Incorporated Methuen, MA 2004-2006 Office Manager

•Processed weekly payroll

•Provided job pricing quotes and reconciled vendor accounts

•Performed billing, accounts payable, accounts receivable and purchasing functions and provided customer service

•Coordinated daily meetings to ensure work assignments were on schedule and deadlines met

Dynamics Research Corporation (DRC) Andover, MA 1986-2003 Project Coordinator/Management Assistant

•Coordinated billing, contracts, purchasing & accounting with various reports required for customers

•Managed labor authorization data in accordance with established company policies and procedures

•Delivered weekly and monthly financial reports to government customers

•Developed financial tracking spreadsheets for reporting deliverables

•Created and maintained divisional SharePoint site as well as trained other groups as needed

•Maintained and set up pre-proposal & unallowable cost charge numbers schemes for monthly/quarterly tracking and reporting

•Provided 6 field offices with administrative support in accordance with department procedures and compliance requirements

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