Management Employee Relations

817-***-**** ********@*****.***

Linda Kay DuLong http://www.linkedin.com/pub/linda-dulong-mba/27/581/12a

Summary:

Highly motivated, passionate, dedicated professional with a full spectrum background in the HR discipline and solid expertise. People-focused proactive, results oriented professional with proven success, working both as a team member and independently. Excellent interpersonal skills with expert customer service orientation.

Core Competencies:

HR Professional, HRIS Expert, Analyst Skills, Administrative IT Skills, Project Management, Performance and Compensation Management, Problem Solver, Employee Relations, HR Metrics, Forecasting, Strategic Planning, Ad Hoc Reports and Communication/Presentation Skills

Skills:

Time Star, ABRA, WordPress, MemberClicks, SAP, PeopleSoft, SharePoint, Thin Client, Sonic, LMS, ATS, VMS, HR Plus, SurveyMonkey, Qfiniti, VoiceLog, and MS Office Suite.

Experience:

Felician Village, Manitowoc, WI

Interim HR Director (Contract) Sep 2016 – Oct 2016

Directly responsible for the overall administration, coordination and implementation of the Human Resources / Payroll department including employee relations, employment policies/procedures, employee engagement, benefits/compensation, training and professional development, legal compliance and recruitment/retention.

Responsibility for improving the delivery of HR services; implementing HR related systems as well as aligning HR strategies with operational strategies/goals.

Involvement with committee and/or community functions during and after working hours.

Served as a liaison to and is responsible for assisting department managers/supervisors as well as all employees with respect to HR/benefit/payroll functions.

Cash Depot, Green Bay, WI

HR Director (Contract) Apr 2016 – Jun 2016

Perform full cycle recruiting and employment functions for hourly, and exempt salaried positions.

Comply with federal, state and local legal requirements, existing and new legislation; anticipating legislation;

enforcing adherence to requirements: advising management on needed actions.

Composed Recruitment policy and meet with staffing firms on policy and procedures.

Responsible for overall on-site employee relations programs, including associate and supervisor counseling and disciplinary

administration. Provide performance coaching and training to all associates.

Started training program for all managers and supervisors for safety and management skills.

Conduct internal data gathering and investigations in administration of company policies

Responsible for on-site personnel record keeping systems. Compile and maintain accurate data and reports

Development, implementation and administration of Cash Depot’s policies and procedures.

Increase employee engagement by member of CAFÉ event associate focus group

oAssisted in planning company special events

Corporate Aircraft Association (CAA), Sparks, NV

HR Manager (Contract) Sept 2014 – May 15

Temporary assignment in Sparks, NV, relocation of headquarters to Dallas, TX.

Primary focus: restructuring headquarters office HR policy/procedures to run in a more modern paperless environment. Led the effort to implement new member/vendor web portal software package to reduce reliance on manual staff office tasks resulting in lower overall business monthly costs.

Project Coordination duties include: Managing and updating weekly vendor pricing updates, MS Access Database updates, managing/supervising daily activities of salaried office staff. Policy and Procedures communications to office staff, member

and vendor interface resolving day-to-day questions and/or issues as well as general office functions responsibilities.

Assisted the President with daily organizing activities, travel arrangements, trade show recommendations and planning a successful office routine also including various reports: Ad-Hoc, Forecasting, Strength/Weakness, budgets.

Design, develop and maintain CAA’s intranet and Internet portal www.corpaa.us, ensuring the security and integrity of web-based systems. Responsibilities included SharePoint organization and updates, maintaining member database, authorized user access and Internet portal updates. Provide daily user and internal office staff support of new web portal.

TXU Energy, Irving, TX

Analyst-Business/Compliance (Contract)-Jan 13 – Jan 14

Solving complex data problems that enable insights into behavior and operational performance. Developed a deep understanding of data, programming, business insights, and technical skills that are required to execute information-based strategy. Successful in recognizing strength and weakness, problem areas and strategic opportunities that increase sales.

Executed weekly, monthly and quarterly sales analysis reports with insight results, averaging 10,000 in weekly sales. Maintained forecasting statistics with percent of audits for compliance. Clarified sales and cost behavior in specific markets so future programs and advertising needs are meet. Fully document all requirements and solutions and working closely with administration, technology and operations partners. Preparation of project status and Ad Hoc reports for Senior Management.

Established, organized and supervised the maintenance of department records, ensuring complete accuracy and confidentiality. Developed and processed audit and remediation results to upper management as part of SOX control, facilitating remediation process by channels, providing results to team members. Research and investigated internal and external queries by searching and retrieving files for Quality and Collection Managers in a timely manner.

Peterbilt Motors Company, Denton, TX

Senior HR Administrative Assistant (Contract)-July 12 - Nov 12

Employee Relations-counseled 2000 employees with uniforms, LOA’s, Peterbilt Benefits, PACCAR and Fidelity website, Compensation, Recruiting/sourcing, HR forms processing, Benefit options; retirement, transfers, advancement, Administrator of all basic HR activities

Including; Recruiting/sourcing, HR forms processing, Benefit and Compensation options; retirement, insurance, transfers, and advancement.

Workers Compensation: Providing counseling and guidance on claim: return-to-work issues, compensation issues, and standard Workers’ Compensation form issues. Collaborated with HR and Operations teams to implement project plans. Handled, coordinated documentation of accident reports and medial paperwork. Outstanding ability to work with doctors, patients, and medical provider networks positively.

Creative problem solver, with strong analytical and decision-making skills, focuses on resolving employee conflict and negotiate a win-win outcome in the most efficient way possible in a non-union manufacturing plant. Exhibits excellent Time-Management, Organizational Skills and attention to detail in resolving; benefits correction/changes, wrong uniform orders, inaccurate payroll, PTO questions, and FMLA documentation.

Reorganized and managed HR, Health and Safety departments; DOT, Workers Compensation, and Hearing Conversation Testing files and overall Record Management system. Develop and organized electronic documents and forms in SharePoint. Complied and process monthly SAP reports; Rolling Calendar and ZManageable Hours which are Time punch, LOA’s, and attendance statistics.

Interacted, planned, and educated employees on manufacturing plant-planned plant lay off consisting of employee increments 100-250 intervals. Assigned document preparation, distribution, and traffic control during termination interviews.

Plan, process, production and distribution of Peterbilt’s manufacturing plants new photo badge program as part of a two employee team effort; included 2000 exempt and nonexempt employees within HQ’s deadline.

American Red Cross, Dallas, TX

HR Coordinator/Staffing (Volunteer/Temp)-Oct 11 - Jul 12

Supported HR Director and HR Manager while providing guidance, support, and coordination effectively with the Policies, Procedures, and Practices of the HR department. New Hire Orientation-processed and/or updating criminal background checks in VMS. Establish, organize and supervise the maintenance of department records, ensuring complete accuracy and confidentiality. Assisted in activities related to staffing and expense to ensure the region meets corporation and team goals. Monitor and process e-schedules to ensure the integrity of Staffing strategies including forecasting future needs. Maintain, HR Department MS Outlook calendar with updates, activities, training, appointments and emails. Accounting-Processed AP invoices for different Dallas Temp services to ensure payment and work force was properly maintained.

Assisted Director of Training; on curriculum development and design, adult learning styles, and creative and effective presentation skills. Performed updates in LMS from past and present volunteer Training classes.

Performed updates in LMS from past and present volunteer Training classes.

DynCorp International, Fort Worth, TX

International HR Administrator (Contract)-Aug 11 - Oct 11

Provided International Administrative support on day-to-day basis and contributing to the long-run development of HR functions within the department.

Executed strategic Sourcing techniques to include a variety of resources such as Internet, advertising, employment agencies, internal and external databases, employee referrals, and direct sourcing and job fairs. Performed with Recruiting Manager and account executives to understand specific needs of available positions and candidates.

Record Management maintaining an average of 10-15 New Employee Orientation completions per week of high quality candidates. Interacted and supported corporate HQ and HR Managers, explaining Procedures and Policies of documentation in a timely manner. Managed human resources New Hire Orientation with 100% compliance; serving as primary contact person answering management and staff questions, ensured the execution of criminal record checks fully in a timely effective manner, issued drug screening orders for pre-employment test, process I-9 and other documentation. Electronically compile, process, and verified departments 80 page International New Hire Packet, process successfully and hiring hundreds of highly qualified candidates. Ensuring complete accuracy and confidentiality for a smooth employee transition. Employee Relations-expert discussing with employees Benefit advised on PTO, STD/LTD, ADA, Sick, FMLA, Active Duty, WC, Vacation, and Bereavement also on travel arrangements, and contract guidelines.

Lowe’s Company, Irving, TX

HR Manager/Sales-Oct 02- Jul 10

HR Management: Recruitment, Benefits, Employee Relations, Training, Compensation, document preparation, mailed information, compiled reports, maintained office supplies, and equipment maintenance. New Employee Orientation Training: scheduled appointments for interviews, training, administrator drug screen test, develop, implement, and administer safety and health programs. Compensation-Compiled weekly time punch and distribution for corporate bi-weekly payroll. Applied Employee Relations expertise, bridging employees and management in resolving conflict and negotiating a win-win situation. Staffing and Recruiting-collaborated with Management to ensure employment forecasting resulting in a high retention ratio. Benefits - administrator of LOA; STD/LTD, FMLA, Active Duty, Sick, Vacation, Bereavement, and WC. Posted, filed, and completed OSHA 300, 301,300A compliance documentation as required by federal regulations.

Workers Compensation management and settlement claims. Expert knowledge of Workers Compensation documentation; filling of accident reports, legal files, insurance documentation and medical paperwork. Created and distribution of claim management to employees and management. Process, monitored and assisted in resolution of claims.

Had above average employee participation in multi training: classroom, eLearning, and individual sessions with 100% corporate compliance of 150 employees.

Education:

Master of Business Administration, Texas Woman’s University, Denton, TX

Bachelor of Science, Texas Christian University, Fort Worth, TX

Professional Development Highlights:

The President’s Volunteer Service Award-Bronze Award

Microsoft Excel: Certification

GB SHRM: Member

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