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Customer Service Microsoft Office

Stafford, Texas, 77477, United States
January 02, 2017

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Angela Hopkins

***** ******** **. ******** ** *7477



Highly qualified, detail-oriented and hardworking customer service and data entry specialist with more than 10 years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications, Word, Excel, Access, and other Microsoft Office applications, as well as networking issues. Outstanding Personal Assistant driven to provide excellent support to busy business professionals with little guidance. Expert in Excel functions, invoicing and multi-tasking. Enthusiastic Personal Assistant who is a fast learner and can deliver results quickly. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Customer Service Associate knowledgeable of the latest trends in the market. Successful at converting calls into new sales.


Business Technology May 2018

Coursework includes Organizational Behavior Continuing education in Office 2016.Office Administration coursework Extensive administrative support training Microsoft PowerPoint Certification Microsoft Office Applications Certification Information Processing Assistant Certification Data Entry Office Assistant coursework


Home Health Aid August 8, 2014 - Current

Incarnation Home Health Care Houston, TX

Observed and documented patient status and reported patient complaints to the case manager.

Read and recorded temperature, pulse and respiration.

Assisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Assist patients with ADLs such as getting in and out of bed, walking, bathing, toileting, and dressing.

I have received special training and are qualified to provide more complex services under the supervision of a nursing professional.

I also perform light household duties such as laundry, meal preparation, general housekeeping, and shopping

Office Administrator February 2011 – June 2014

Warrior Electric / On Track Ministries Houston, TX

Managed the day-to-day tactical and long-term strategic activities within the business.

Conducted cost, schedule, contract performance, variance and risk analysis.

Reviewed and approved billing invoices and expense reports.

Maintained account plans for several top client accounts.

Drafted business plans, budgets and quarterly and semi-annual business reviews.

Updated employee paperwork and records.

Drafted financial and resource planning reports using optimization software such as Quick Books

Customer Support Specialist March 2008 – January 2011

Convergys Houston, TX

Acted as primary contact for computer hardware and software problems, as well as network emergencies.

Responded to all client requests for technical support by phone, email and chat services

Diagnosed network problems involving a combination of hardware, software, power and communications issues.

Provided accurate and appropriate information in response to customer inquiries.

. Addressed customer service inquiries in a timely and accurate fashion.

Formulated and enforced Service Center policies, procedures and quality assurance measures.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Collections Representative April 2006 – November 2007

Apple One Employment / Capital One Credit Collection

Reviewed clients' accounts and results regularly to determine whether life changes, economic developments or financial performance indicated a need for plan revision.

Maintained confidentiality of bank records and client information.

Developed and implemented efficient accounting, financial and operational systems.

Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.

Prepared financial and regulatory reports required by laws, regulations or boards of directors.

Verified details of transactions, including funds received and total account balances.

Researched and resolved billing and invoice problems.

Marketing Representative July 2000 – May 2006

ChaseCom Communications / ATT

Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.

Compiled comprehensive lists describing product and service offerings.

Managed both inbound and outbound marketing campaigns to generate new business.

Highlighted the difference between competitive brands and managed brands through innovative merchandising campaigns.

Relevant Experience

Organizational Development

Assessed accounting system structures and converted acquired company's accounting system to Quick Books.

Client Interface

Managed accounting close, accounts payable, and financial reporting for multiple clients.

Data Verification

Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.


Prepared complex financial statements, and interim/annual reports for retail and service businesses.

Marketing Requirements

Worked with customers to define and develop business cases for new products

Wrote marketing requirements documents for future product development.

Organizational Development

Implemented strategy targeting high-profile clientele.

Replaced industry leader within 9 months of product launch.

Account Management

Managed over 70 large accounts for advertising agencies and brand advertisers.

Successfully grew advertiser budgets by 100% and advertiser spending by 150% in 1.5 years.

Social Worker

Secured Housing grants used to overhaul one of the agency's Single Room Occupancy (SRO) facilities.

Served a number of program participants for community food pantry.

Organized and led weekly group support sessions serving at-risk teens.

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