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Customer Service Technical Support

Houston, Texas, United States
January 02, 2017

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Leo Wilde

Baytown, TX *****

832-***-**** Cell 832-***-**** Alternate


Microsoft Windows Operating Systems

Windows Server 2012R2

Active Directory

Microsoft Office


Clover POS installation and configuration

Excellent Communication skills

Excellent Troubleshooting skills

Vantive 7.x and Remedy call tracking softwares


Bartender/Manager May 2013 – July 2016

Shady O’Gradys Baytown, TX

Installation and Configuration of the Clover POS system, ordered all supplies, reducing excessive product overhead while maintaining adequate stock, trained new employees, as well as various minor duties to support the rest of the team in their ability to function efficiently. Bartending duties included serving drinks, cleaning, running and being responsible for a cash register with an emphasis towards customer service.

Field Technician Feb 2012 – Sept 2012

Advantage Technical Resourcing Houston, TX

Support network, pc hardware and software, software installation, and network printer installation.

Customer Service Associate Sept 2010 – Nov 2010

Spherion Staffing Services Woodlands, TX

Support numerous clients through their Annual Enrollment process. Contract position with AonHewitt.

Field Technician Feb 2008 – Oct 2008

CRG/Compucom The Woodlands, TX

Desktop support for Wachovia banks providing initial hardware and software install and testing, also provided on-site technical assistance with Dell platform PC’s; HP, Lexmark, and Dell printers; card readers; check readers; and transaction printers.

Manager/Cook Jan 2005 – Mar 2011

19th Hole Grill & Bar Woodlands, TX

Worked in a variety of capacities as a short order cook, managerial, and assisting owner with support of network and computer equipment.

Technical Support Representative Dec 1999 - Jan 2004

Convergys Houston, TX

Tier I and Tier II help desk support for SBC DSL self-install resolving customer issues with connectivity, browsing, email, and installation. Cross trained colleagues from other accounts. Filled in for vacationing managers. Also provided support to Compaq customers with software, hardware, and peripheral issues. Transition Team Lead for Compaq account, training new agents on efficient and effective troubleshooting steps for common issues.

Customer Service Engineer Aug 1997 - Sept 1999

Getronics/Wang Houston, TX

Help Desk support of multinational corporation providing support for network and mainframe security and access issues, operating system issues, computer hardware, software issues. Help Desk support of Cisco routers. Primary focus of support was initial configurations, IP routing (with RIPv1, RIPv2, IGRP, and EIGRP), access lists, NAT/PAT, and NTP.


Installing, Configuring, and Administering Active Directory


Deploying and Configuring Core TCP/IP Services


Windows 10: Manage and Maintain Windows 10


Configuring Basic Microsoft Services


Basic Installation and Configuration of Windows Server 2012


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