Customer Service Manager

Ms. Edie L. Price

Detroit, MI ***** ǀ P: 313-***-**** ǀ E: ***********@*****.***

Experienced in customer service, full of energy and talent. Dedicated to finding solutions, career growth, and advancement. Currently seeking an opportunity delivering quality customer service and care. TRAINING, SKILLS, QUALIFICATIONS

Various public housing/real estate certifications. Ability to interpret housing policies and regulations.

Time management, works well under pressure, and able to meet deadlines.

Strong computer skills. Experience with Microsoft Office Programs. PROFESSIONAL EXPERIENCE

Chrysler ǀ Detroit, MI April 2014 – Present

Assembly Line Worker

Read schematics or display, uses machinery to assembly parts, and ensures work performed meets or exceeds quality control expectations.

Ford Motor Company ǀ Dearborn, MI January 2013 – May 2013 In Vehicle Technology Analyst Percepta

Provided first contact for customer support of MFT and MLT SYNC software update concerns/inquires. Troubleshot downloading and software installation issues. Assisted customers download computer applications and plugins onto their computer. Documented customer contact. Douglas Realty ǀ Detroit, MI June 2011 – January 2013 Leasing Consultant

Marketed and promoted available rental properties using Craigslist, signage, and flyers. Conducted rental home tours to prospective tenants. Collected application fees and deposits. Assisted new tenants move in. Managed lease signings and followed up on sale leads. Fourmidable Group ǀ Bingham Farms, MI July 2007 – June 2011 Leasing Manager/Associate Residential Manager/Public Housing Administrator Ensured more than 300 residents’ files were in compliance with HUD and Fourmidable guidelines. Trained and supervised new team members. Maintained property waiting list of 1,500 prospective tenants in compliance with Detroit Housing Commission regulations. Snelling Staffing Service ǀ Southfield, MI March 2007 – July 2008 Administrative Assistant

Managed office’s daily administrative needs. Greeted visitors, answered multi-phone lines, scheduled appointments, filed, faxed, and copied documents. Planned and conducted events to market available units.

Amurcon Corporation ǀ Detroit, MI April 2006 – March 2007 Entrance Control Clerk

Maintained a safe and secure environment for senior and disabled tenants. Monitored smoke detectors, surveillance, cameras, patrolled the property, and provided emergency assistance. Documented evening events.

Affina Market Research ǀ Troy, MI November 1999 – October 2003 Market Research Manager/Specialist

Provided technical support for a Fortune 500 company’s customers. Managed service complaints, record maintenance, data compilation, and the training of new hires.