EDMAE CLINE

*** ******* *****, ******* ****, GA *1831

706-***-**** Cell; 706-***-**** Home

acx38c@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer Service Professional with over 10 years of diverse experience who consistently demonstrates integrity

Works well and independently as a team member

Extensive experience working with the public and developing positive relationship with clients

Knowledgeable about the Health Insurance Portability and Accountability Act (HIPAA) laws

Comfortable working in a fast paced environment; great written and oral communication

EDUCATION

Associates of Occupational Sciences in General Studies, Chattahoochee Valley Community College

PROFESSIONAL EXPERIENCE

AMERICAN HEALTHCARE OUTSOURCING ALTERNATIVE LLC – Midland, GA Aug 2013 – Sep 2016

Collection Agent

Managed insurance files and provided close follow-up ensuring timely payment

Contacted consumers for delinquent payments and make payment arrangements

Maintained compliancy within the Federal and State regulations as well as policy and procedures of the company

Assisted team members on a daily basis

Operated a busy multi-line phone system; screened and directed all incoming calls, averaging over 500+ per day

CAPITAL ONE/GREENPOINT MORTGAGE – Columbus, GA Sep 2008 – Jan 2009

Record Support/Legal File Coordinator

Expedited all order forms to custodians

Processed loans vis data entry

Operated a busy multi-line phone system; screened and directed all incoming calls, averaging over 150 or more per day

Requested foreclosure assignment files; Maintained a filing system

CAPITAL ONE/GREENPOINT MORTGAGE – Columbus, GA Nov 2001 – Sep 2008

Payoff Representative

Reviewed loans to ensure all proper procedures have been followed and the appropriate paperwork is in order

Prepared and sent release documentation via certified mail; shipped legal documents to attorneys

Responded to attorneys requests for background information and research data

Scheduled consultations for clients; distributed message as necessary

Promoted financial success for all members; completed check orders

VOLUNTEER WORK

Red Cross, Martin Army Hospital – Fort Benning, GA

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