Customer Service Sales

DANIELLE PAWLIW

Reno, Nevada 516-***-**** *********@*****.***

Professional Experience

Senior Account Manager and Donor Services June 2016- Present University of Nevada – Athletics Department, Reno Nevada

-Title promotion

Senior Account Representative July 2015-June2016

University of Nevada - Athletics Department, Reno, Nevada

-One of the top selling representative while managing 815 accounts.

-Aides accounts in renewing their season tickets, with over an 80% renewal rate for all accounts.

-Assists fans in purchasing season tickets, mini plans, and single game tickets.

-Provides exceptional customer service to all Wolf Pack fans.

-Continuously builds and retains relationships with all season ticketholders and donors.

-Contacts organizations within the community to attend Wolf Pack athletic events as a group.

-Spearheads several target groups to plan specific themed game events (Heroes Night, Band Night, Girl Scout Day, etc.)

-Responsible for raising over $175,000 in donations for the athletics department.

-Generates over $100,000 in ticket sales revenue.

-Consistently provides assistance at athletics department events and fundraisers. Sales Account Representative March 2014- July 2015 University of Nevada- Athletics Department, Reno, Nevada

-Responsible for renewing current season ticketholders.

-Renewed over 80% of all season ticketholder accounts.

-Upgraded current season ticketholders to premium seat locations.

-Awarded ‘top sales representative’ multiple times throughout the 2014-2015 sales season.

-Incentivized and up-sold supports to full-season involvement and donations.

-Assisted season ticketholders in purchasing additional (new) season tickets.

-Planned group outings and events for athletic events on campus.

-Created and managed new theme nights, group outings, and tailgates for football and basketball games. Account Executive June 2013- March 2014

Legends Sales & Marketing, University of Nevada, Reno, Nevada

-Assisted in generating and increasing tickets sales revenue, while selling premium inventory for University of Nevada football, basketball, and baseball programs.

-Completed approximately over 70 outbound calls daily to generate leads, maintain sales pipeline, and execute sales.

-Aided in planning special pregame events for accounts.

-Attended key networking events, in order to promote University of Nevada Athletic awareness. Game Night Intern May-August 2012

Louisville Bats Baseball, Louisville, Kentucky

-Assisted with game night promotional activities, ranging from overseeing the Kids Zone to assisting with customer service in the season ticket holders seating section.

-Responsible for game program sales: setting up the program booth, collecting money, totaling program profits each night.

-Served as a receptionist for the main office, assisting customers via telephone calls and face-to-face customer service.

-Worked 250 hours over the course of 4 months.

Coach January 2010 and 2012

KY Lacrosse, Louisville, Kentucky

-Effectively worked with a team of coaches to develop program content to aide in player development.

-Taught proper skill techniques and teamwork concepts to over 100 participants during clinics and camps.

-Designed, implemented, and led skill drills.

-Responsible for the safety and accommodations of all participants, ranging from ages 10-17. Swim and Water Safety Instructor June 2010-August 2011 Henry Kaufman Camp, Wheatley Heights, New York

-Educated children from ages 4-13 in the importance of water safety by leading informational discussion sessions.

-Successfully taught children from ages 4-13 how to swim and improve their swimming abilities. Honors

Division I Student-Athlete

-Member of the Derek Smith Leadership Academy 2010-2012

-Big East Defensive Player of the Week Spring Season 2010

-Dean’s List Spring Semester2010

-University of Louisville Women’s Lacrosse 2009-2013

-Athletic Director’s Honor Roll 2009-2010

-Red and Black Scholar Athlete 2009-2010

Volunteerism

-Reno-Sparks Gospel Mission, Inc: A soup kitchen and homeless shelter in Reno, NV.

-Friends of Jaclyn: A program that raises money for children with brain tumors.

-Wayside Christian Mission: A soup kitchen and homeless shelter in Louisville, KY.

-Social events for disability youth: Interacting with students from Louisville’s School for the Blind.

-Kentucky Humane Society: Caring for animals that reside at the shelter and are awaiting adoption. Skills

Microsoft Office ToutApp Salesforce Dialsource Customer Relationship Management Systems (CRM) Paciolan Advantage

Reports Manager

Education

Bachelor of Science in Business Administration May 2013 University of Louisville, Louisville, KY

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