Sales Customer Service
Resume:
Angela A. Lofton
Racine, WI 53402
Email:**************@*****.***
OBJECTIVE: To obtain a challenging position with opportunities for advancement using my extensive knowledge in materials, supply chain, effective communications and organizational skills while contributing to company growth.
SOFTWARE: Lotus, Excel, Microsoft Word, PowerPoint, Oracle and Ask Man Man, Baan, Sapp/MRP,
EDUCATION: Independence High School, San Jose, CA, Graduated June 1989
San Jose Job Corps, Office Management Certificate 1994
EMPLOYMENT HISTORY
Aerotek-Permasteelisa
October 2015-Present
Buyer- responsible for creating all Value Contracts for Chicago-Minnesota locations, which insist of collecting all needed documents from our vendors and project managers and following established processes and procedures. Which includes file management and purchase order data. Responsible for quoting, bidding and processing purchase orders, verify specifications and confer with suppliers to schedule deliveries. Create new supplier set up coordinate and resolve invoice issues with vendors and accounting. Work closely with planning, production and project management to assist on material needed. Attain daily production meetings to assist on shortages.
Advanced Resources- Bel Brands
August 2015-October 2015
Customer Service Purchasing- Specialist-responsible for coordinating all aspects of sales orders, ensuring that each order is delivered on time and in full. Accomplishing this requires working closely with Regional Sales Managers, Supply Chain team, Sales & Marketing, and the A/R team. Process standard customer’s order which includes but not limited to sample requests, lab orders, donation orders, return orders, industrial orders. Confirm pricing and correct trade deals are showing on order and invoice Daily communication with 3rd Party Logistics provider, Sales Ops Mgr, Supply Chain ensuring all customer’s requests can be met based on their requirements. Work with 3rd Party Logistics provider and customers to ensure customer’s delivery request can be met resolving any potential delivery delays Assist and resolve internal customer’s questions and/or issues, i.e. RSM, Broker, Credit and Collection department Research trade deals in separate system when needed Support RSM requests for samples, product availability, filling out customer forms and delivery inquiries Key point of contact for RSM, Brokers and retailers on order fulfillment process.
Delta Technical Solutions-Cardwell Westinghouse.
December 2014-February-2015
Senior Buyer-planned and organize activities related to the procurement function.
Prepared and issued purchase orders and change notices.
Reviewed requisitions and issued expense, capital and service purchase orders.
Maintained close contact with manufacturing and production control, and vendor personnel, in order to maintain the most effective inventory control for customer requirement.
Updated Kanban cards reviewing min-max levels and order points
Accountemps-Tuthill Pump Corp.
September 2014-October-2014
Senior Buyer-responsibilities included reviewing the schedule around production and daily material requirements. Reporting daily materials usage and additional information to management. Manage and create purchase orders, calling for quotes and expediting orders. Monitor the just in time process for the company. Strategize on supplier development and improve quality on reducing costs and deliverability. Worked with suppliers to set up new contracts and scan to release orders.
Arc-Tronics
March 2010-March 2013
Senior Buyer- purchased all material and Expedited parts on daily shortage reports. Sourced and purchased obsolete materials for End of Life projects. Coordinated AML issues with Document Control/ Engineering and customer. Ensured all shipping/export documents were complete and correct. Followed and improved purchasing processes. Resolving all MRB and RDR issues. Developed new suppliers while assisted existing suppliers in becoming more responsive to our business needs. Expedited open orders and scheduled forecasted shipments for the next six months based on projections from sales and order materials based on MRP and production schedule.
Solectron-Flextronics
April 2001-March2009
Global Pricing Manager/Senior Project Buyer - Duties include full support for Singapore site, quoting all new customer CMR’s contacting all USA suppliers execute orders that have been placed such as supporting changes in Supply/Demand by managing purchase orders with vendors including: expediting shortages, past due purchase orders, executing cancellations and reschedules. Running weekly meetings with customer to provide all production shortages and escalate parts that needs customer assistance. Perform necessary assignments (Special Projects) assigned by GPM and GAM. Perform supplier visitations under the direction of the GASC and customer. Prepare purchase orders or bids requested by Singapore. Coordinate with Accounts Payable to insure invoices are processed for USA suppliers. Developed new supply sources where vendors and suppliers were inadequate.
ATR-Asyst Technology
August1998-March 2001
Senior NPI Buyer -Duties include purchasing all material for engineering, working closely with engineers to confirm quick turn with suppliers. Sending out all new drawings from PDMLink and requesting RFQ from suppliers. Process all purchase orders throughout all Asyst sites, for contract, inventory, sales etc. Adding new suppliers to visibility. Resolving all AP issues and any other duties as requested.Provide detailed status updates & recovery plans on part shortages to upper management.
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