Sales Customer Service

Mary Kirkpatrick

https://www.linkedin.com/in/marykirkpatrick2 978-***-****

****.***********@*******.***

Dependable, organized, and resourceful professional with 20+ years of

experience at a Fortune 500 company. Accomplished in Sales Support,

Compensation, Purchasing and Customer Service. Team player with

excellent interpersonal skills in communicating key data to employees,

customers, and suppliers. I also recently completed a bookkeeping

program.

PROFESSIONAL EXPERIENCE

OFFICE TEAM - Methuen, MA

Sep - Oct 2016

Assisted Sales Managers and reps with lead generation system and other

clerical duties at a new home site.

HEWLETT-PACKARD COMPANY, Haverhill, MA

Executive Assistant to Vice President of Sales of Consumer Products

2012 - 2015

Administrative Assistant to Senior Sales Directors of Retail Sales

Teams 2006 - 2012

Worked independently supporting virtual sales teams to assist with

administrative tasks that allowed teams to focus on selling.

Respected and valued team member with a reputation for hard work and

quick response time.

. Supported the Vice President and two Senior Sales Directors

and their respective sales teams, leading the consumer

sales team for retail business, with strategic account

teams of 16 sales reps with yearly combined quota of $2.2B

for 2015.

. Managed director's and VP's detailed and complex calendars

. Facilitated off-site meeting logistics, strategic planning

sessions and customer meetings

* Coordinated complex multiple nation-wide and international

travel schedules

* Responsible for coordination of monthly forecast process for

teams

* Reconciled and tracked expense reports and budgetary

requirements

* Performed HR and recruiting processes for each manager, using

Taleo system

* Managed tracking for managing mandatory training required by HP

to ensure 100% completion

* Tracked travel and related expenses against quarterly budgets

* Developed great rapport with external customers

HEWLETT-PACKARD COMPANY, Fort Lauderdale, FL

Business Analyst, Sales Compensation Operations

2000 - 2006

Responsible for performance reporting for sales management and finance

. Analyzed data, reviewed and researched for anomalies to identify

potential crediting issues

. Worked with compensation and finance teams to drive resolution

of crediting/compensation issues

. Reviewed and reconciled data to identify issues that impacted

pay accuracy and timeliness

. Accountable for ensuring reporting metrics are compiled and

provided for HP compensation

COMPAQ COMPUTER CORPORATION, Pompano Beach, FL

Business Operations Support Specialist, Southeast Region Operations

1997 - 2000

Recognized as nation's leader in reseller sales out data collection,

which led to sales being paid quickly.

. Reconciled complex compensation issues

. Generated performance reporting on sales reps attainment against

goals

. Compiled historical sales actual reports for quota setting

. Contacted resellers to track regional sales out to identify

missing end user information which eliminated the need for sales

manual pay claims

. Built relationships with external resellers and internal

reseller sales managers

. Worked with compensation managers to track multiple bonus

programs for sales teams

EDUCATION

Bookkeeping

Training Unlimited Lawrence, MA

AB Business Management

Northern Essex Community College Haverhill, MA

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