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Customer Service Engineer

Jalalpur, Gujarat, 364740, India
January 04, 2017

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Name: Chiragkumar Patel

Address: City Light Society, Parle Point, Surat, Gujarat-395007

Mobile: +91-960*-***-***



A well organized and careful listener with genuine interest in solving the customer’s problem

Excellent in providing customers with advice pertaining to the upkeep and care of their cars

Proficient in dealership service shop and serves as the liaison between the customers and the mechanic

Skilled in bringing a wealth of technical and mechanical experience to the job as well as customer service skills

Proficient in routine auto maintenance work estimate and troubleshooting

Well versed with the mechanism of a car


Diploma of Business Management

Menzies Institute of Technology (Melbourne, Australia)

Certificate IV in Automotive Technology

Menzies Institute of Technology (Melbourne, Australia)

Certificate III in Automotive Technology

Menzies Institute of Technology (Melbourne, Australia)

Diploma Automobile Engineering

Dr. S. & S.S.G. College of Engineering Technology (Surat, India)



Mahindra President Motors (Surat, India)

Summary of Responsibilities/Duties:

Servicing vehicle as per customer specification or service schedule and inspecting vehicle replaceable components

Recording the faulty/replaceable components on the job card and reporting to supervisor

Ensuring the correct specialist tools are used to carry out repairs

Carrying out inspections for faults and reconditioning the vehicles to make it road worthy

Stripping, fitting and replacing faulty components on vehicles

Liaising with co-worker and supervisor for servicing the vehicle as per schedule

Making sure the work bay and workshop is tidy and safe to work in

Carrying out test drives on vehicles to diagnose existing faults

Investigation faults using special mechanical tools and diagnostic equipment

Ordering or picking up parts from inventory store

Checking every critical part of a vehicle, including belts, hoses, plugs, and brake and fuel systems

Service Advisor

Mahindra President Motors (Surat, India)

Summary of Responsibilities/Duties:

Assisting the customer and get to know their problems

Assisting in test drive for understanding the problem

Maintaining a chart of the problems of the car

Securing the documents while taking the car from the customer

Suggesting the clients for the maintenance of the car

Attending the calls of inquiry

Machine Supervisor/Assistant

Salad Fresh (Broadmedows, Australia)

Summary of Responsibilities/duties:

Worked on high speed VFFS (Vertical Form Fill Sealing) machine and Multi Head Weigher

Operating computerised monitoring system to adjust product speed, bag length, sealing time, product weight and temperature to ensure quality and optimised productivity

Monitoring the machine in timely manner and making adjustment to avoid any breaking down and maintain smooth flow of the process

Performing regular checks on the parts of machinery and reporting replacement parts to company’s engineer wherever necessary

Making sure the processed products are as per desired quality or making adjustments to machine to improve the quality


Genuine interest in solving customer's problems

Excellent communication skills in verbal and written both

Strong client facing skills

Good knowledge of the automobile

Well versed in basic use of computer


Available upon Request

Contact this candidate