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Customer Service Medical Assistant

Bedford, Texas, United States
January 04, 2017

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Latasha Moore

**** ***** **** ***.** North Richland Hills, Texas 76180; Cell: 682-***-****


Motivated Medical Assistant professional who works well in fast paced, team environments and possesses good multi-tasking skills. Ability to manage and motivate diverse employee teams and provides good communication skills. Looking to gain experience and knowledge in an entry level position.


CPR Certified

Vital Signs





Accounts Payable

Accounts Receivables

Customer Service

Microsoft Office

Payroll Systems

10 key

Claims Management

Infection Control

Front Office Duties


Billing Specialist/Admin Assistant– 1/2015 – 10/2015

CIS Group of Companies, LLC

•Researched, investigated and reported all problems, corrections, and changes related to billing for customers and adjustor payments, and responded to related inquiries and escalation in a timely manner

•Assisted with Invoice input for customers

•Entered billing invoices for adjustor payments

Cunningham Lindsey- 8/2012- 1/2013

Administrative Assistant

•Processed insurance claims for car accidents, disasters, and for damaged property/vehicles

•Assisted with invoice input for customers

•Entered billing invoices for adjustor payments

•Researched missing invoices and bills for internal and external customers

Claim Representative- 6/2011- 6/2012

Professional Medical Services Fort Worth, TX

•Followed up with insurance companies via phone/email to resolve balances on medical claims

•Assisted patients and insurance companies with information needed to process unpaid claims

•Resolved issues with irate patients and assisted with resolving questions or concerns

•Faxed medical records, bills, and other documents to facilities/insurance companies

•Completed 60 medical claims per day with an error ratio percentage below five percent

Customer Service/Sales Associate- 4/2010- 12/2011

TJ Maxx, Hurst, Texas

•Implemented new processes and systems for improving customer service satisfaction

•Greeted customers entering the store to ascertain what each customer wanted or needed

•Described product to customers and accurately explained details and care of merchandise

•Recommended, selected and helped locate and obtain out-of-stock product based on customer requests

•Handle questions regarding store/products and maintained knowledge of current sales/store promotions


Brightwood College- 01/2016 - Present

Medical Assistant

Richland High School- Graduate 2011

High School Diploma

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