Bachelor in economic

BECEM OUJI

PERSONAL INFORMATION'S:

Name & Last Name : BACEM OUJI

Date of Birth : 31/03/1994

Phone number : +974-**-****** / 50 390110

Nationality : Tunisian

Gender : male

Marital Status : Single

Visa status : work visa ( NOC)

E-mail Address : *****.******@*****.***

CAREER OBJECTIVES:

Seeking a suitable position and looking for substantial responsibility where my past and varied experience would be fully utilized in a career opportunity and where making a significant contribution to the success of my employer will gain me career advancement opportunities.

CERTIFICATES / QUALIFICATIONS OBTAINED:

Technical professional qualification certificate

Bachelor of Economics and Management

WORKING EXPERIENCE:

ZARA Tunisia: Sales Advisor: 2011-2012

Greeting customers who enter the shop.

Assisting shoppers to find the goods and products they are looking for.

Being responsible for processing cash and card payments.

Answering queries from customers.

Giving advice and guidance on product selection to customers.

Balancing cash registers with receipts.

Dealing with customer refunds.

Keeping the store tidy and clean, this includes hovering and mopping.

Responsible dealing with customer complaints.

Attaching price tags to merchandise on the shop floor.

Receiving and storing the delivery of large amounts of stock

Keeping up to date with special promotions and putting up displays.

Univers Electro (world of home appliances): Sales Assistant: 09/2012to 04/2015

Serving and advising customers

Taking payment

Helping customers to find the goods they want

Advising on stock amounts

Giving information on products and prices

Stacking shelves or displaying goods in an attractive way

Arranging window displays

Marks & Spencer: Sales assistant: 04/2015-04/2016

Ensure high levels of customer satisfaction through excellent sales service

Maintain outstanding store condition and visual merchandising standards

Maintain a fully stocked store

Ascertain customers’ needs and wants

Recommend and display items that match customer needs

Welcome and greet customers

Manage point-of-sale processes

Actively involved in the receiving of new shipments

Keep up to date with product information

Accurately describe product features and benefits

Proven working experience in retail sales

Basic understanding of sales principles and customer service practices

Customer service focus

Friendly, helpful, confident and engaging personality

Basic administration skills

Skills:

Delegating tasks

Monitoring the team’s performance

Assisting the team by performing the tasks with them

Helping with training and development

Completing paperwork (yes, there’s always admin to do)

Handling complaints (from both staff and customers)

Helping to hire new staff

Reporting to senior management / personnel when required

Achieve Sales Goals

Attention to Détails

Merchandising

Relationship Building.

Function and Responsibilities:

Customer Service:

Caters the needs of every customer.

Promote products by feature and benefits.

Convince costumer to buy the shop goods

Cashiering:

Received payments and issues receipts

Attends customer complaints.

Prepares daily reports.

Received and transfer stocks to other store.

Merchandising:

Merchandized the new collections according to color, materials and cuts

Merchandized the items by season.

LANGUAGES:

Arabic: good written and spoken.

English: good written and spoken.

French: good written and spoken.

HOBBIES:

- Football

- High-tech

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