Customer Service Manager

Edward Capel

Baltimore, MD

*************@*****.*** - 410-***-****

To obtain employment with a well-established company that will allow me to demonstrate and enhance my professional skills.

Authorized to work in the US for any employer

WORK EXPERIENCE

Mailer3

The Baltimore Sun/ Tribune Company - Baltimore, MD - April 2011 to Present While performing the duties of this Job, I am regularly required to talk or hear, to sit, and use hands to finger, handle, or feel. This position also requires me to stand, walk, reach with hands and arms and stoop, kneel, crouch, or crawl. I must regularly lift and/or move between 20 to 30 pounds. I also met if not exceed the physical representative of those that must be met by an employee to successfully perform the essential functions of this job. Daily machine operation is an essential job function. Store Associate

Tuesday Morning Inc - Cockeysville, MD - September 2009 to April 2011 My responsibilities include, but are not limited to, demonstrating OUTSTANDING customer service skills, meeting hourly selling and loyalty program standards, providing product knowledge to our customers and working as part of a team to meet individual, department and store objectives. I ensure all shipment inventory, stocking, and general store maintenance. I addition, I adhere to daily loss prevention control and compliance procedures and practice proper cash handling and credit acceptance procedures. ICS Safety Manager

Wal-Mart Inc - Owings Mills, MD - August 2007 to September 2009 As a Safety Manager, I was responsible for supervising a team of 5 inventory specialist. The primary duties include assuring safety guidelines are followed for the entire site, inventory control, processing shipments daily, and stocking. This position also demands strong attention to detail and constant movement to ensure productivity and efficiency.

Guest Services Agent

Maryland Science Center - Baltimore, MD - April 2005 to July 2007 Responsible for displaying exceptional customer service by greeting visitors in a friendly and professional manner and/or assisting patrons with ticket sales and data entry. I was also the Key Holder for the gift shop which required me to stock, display merchandise, loss prevention, and cash handling functions daily. While working in the IMAX Theater, I utilized A/V equipment, conducted science demonstrations and facilitated exhibits.

EDUCATION

Diploma

Walbrook Senior High School - Baltimore, MD

2003

Business Management

Catonsville Community College - Catonsville, MD

ADDITIONAL INFORMATION

Professional Skills:

*Customer service priority and selling priority

*Teamwork oriented with the ability to work in a learning environment

*Drive to meet and exceed performance expectations

*Strong sense of pride and responsibility for the maintenance of department areas

*Flexibility & dependability with schedules, including nights and weekends

Contact this candidate