ALFORNIA SANTOS

**** ****** **** ******* *******,MD 20743 Cell Phone 202-***-****

Email: acx308@r.postjobfree.com

Summary of Qualifications

I have more than eleven years of work experience in the customer service and related industry. I have over two years of experience as a Data Entry Specialist with a strong knowledge of the Microsoft Office suite of tools.

I have an excellent ability to communicate clearly with customers under various circumstances. I have exceptional analytical and statistical knowledge using general mathematical skills and remarkable flexibility and skills working in diverse environments. I have excellent interpersonal skills and an uncommon ability to relate with and satisfy all kinds of customers. I have excellent written and verbal communication skills and possess the ability to stand, sit and walk for long periods without getting tired. I have great coordination of the hands, eyes and arms. I am a person with high enthusiasm, excellent motivation and outstanding team-building skills.

Professional Experience

Catholic Charities, Washington, DC Oct 2015- Present

Program Assistant

Responsible for assigning clients beds, passing out hygiene like toothpaste, wash towels, and soap etc. I am responsible for feeding clients, doing intake for clients that were new to the facility, maintain documentation for all clients coming into the facility and there bed assignments; also continue to monitor the facility for clients needs or incidence.

i4now Solutions, USDA Call Center Jul 2015-Dec 2015

Falls Church, VA

Analyst 1

Responsible for data entry functions that support high volume back-office processing. Printed production documents and performed conversion of hardcopy information as needed. Digitized and verified documents for correctness and quality. Separated digitized documents into individual document file folders for analyses. Managed computer output files that were renamed and stored in directory structures following a specific protocol. Answered inbound calls to answer inquiries by clarifying desired information; researching, locating, and providing information to customers.

Melwood, Upper Marlboro, MD Oct 2012 – Jul 2015

Community Support Assistant

Responsible for providing personal care services and assisting personal needs regarding independent daily living skills. Deliver services as outlined in the person-served individual plan developed by Operations/Management. The job tasks vary depending upon the individual needs of each Client that are assessed by the Manager or Director of each given case. My responsibilities/duties include, but are not limited to, performing the following:

Provide and/or assist with personal care and emotional support; assist the individual towards reaching maximum independence.

Support clients in meal preparation, daily living activities, and maintenance of a clean and healthful environment.

Report changes in individual’s condition to the supervisory staff promptly.

Maintain the confidentiality of each client’s information.

Communicate with the supervisor and clients in regard to schedule implementation.

Engage person(s) served in meaningful community/recreational activities.

Attend and actively participate in required trainings, mandatory monthly staff meetings and supervision meetings.

Complete and submit timesheets, log notes, client activity reports and mileage reports to Case Manager by established deadline(s).

Perform other duties as assigned.

ACS Data Processing Center, Baltimore, MD Oct 2009 - Nov 2010

Data Entry Operator

Responsible for data conversion functions that support high volume back-office processing for data and violation information; produce items for court evidence and violation notices. Printed production documents and performed other data conversion information as needed. Digitized and verified documents from video images using specialized software programs. Reviewed data files for completeness and quality information using specialized software programs. Separated digitized documents into individual document file folders for analyses. Managed computer output files that were renamed and stored in directory structures following a specific protocol. Performed basic management of electronic files (i.e. print, copy, transfer and deletion of data). Accessed information from network computers and/or maintained/updated system database. Entered data for corrections and other change information. Detected and corrected errors. Used word processing, spreadsheet, database or other software to maintain\manage data information. Used basic office equipment (including a photocopy machine, facsimile machine, etc.) to support basic back-office reporting.

Education

High School Diploma

References

Ted Howard

Phone: 240-***-****

Ryan Nicolas

Phone: 410-***-****

Len Thomas

Phone: 757-***-****

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