Customer Service Information
Resume:
Donna L. Kirby
Middletown, Ct 06457
Home Phone 860-***-****
Cell Phone 860-***-****
**********@*****.***
Work History
August 1,2016- December 2, 2016 Guaranteed Rate, Inc Southington, CT
Closing Coordinator/Operations Specialist
Responsible for contacting Attorney to schedule closing, review all appropriate documents
For accuracy and submit file to closing dept. for closing documents to be prepared.
September 2014- July 2016 Planet Home Lending
Meriden, Ct
Payoff Specialist
Responsible for entering incoming payoff requests, usually 90-120 per day into the LPS
System, entering recording information into the Rekon system to create release of mortgages. Filing, mail and projects and additional work as assigned.
August 2007 - July 2014 Achieve Financial Credit Union Berlin, CT
Loan Processor
Held two positions here, the first was a Mortgage Processor for 2nd mortgages and servicer, was responsible for answering members calls, processing loan payments, obtaining information to prepare file for closing; prepare closing documents, funding, quality control and filing, along with the paid loan report; preparing releases, payoff requests and processing the payoff checks for auto, personal and 2nd Mortgage loans.
Department restructured in January 2011 started processing strictly auto, personal loans for closing, scheduling the loan closing and preparing the closing documents; processed payoff requests and the payoff checks, customer service for members answering loan questions and processing payments
February 2007- August 2007 Countrywide Home Loans Farmington, CT
Contractor/Closer
Responsible for obtaining information to get Mortgage files ready to be scheduled for closings, scheduled closing and prepared Mortgage Closing Packages
January 2006- January 2007 Mortgage Lenders Network, USA Rocky Hill, CT
Closer/Funder
Responsible or inputting closing information, verifying tax information and insurance and setting up escrows. Forwarding documents to Attorney's for closing. Reviewing final HUD's for accuracy prior to closing, once loan closed reviewed the closed loan documentation for errors, funding the loan and post- closing of the file to be shipped and the Collateral to go out to the Warehouse Bank. Worked to satisfy any investor stips.
May 2001- 2005 NationsFirst Financial Corporation Glastonbury, CT
Senior Processor/Closer/Funder/ Post Closer
Responsible for confirming closing date and time, verifying Homeowners Insurance and Taxes for closing, preparing all documentation necessary for closing using Calyk Point and Doc Magic, reviewing Settlement Statement prior to closing. Once loan closed I review the closed loan package for errors after closing and prepare the file to be submitted to the Investor for purchase. Obtain all Final Stips required by the Investor so they can Purchase the loan. Prepare all necessary documentation to be submitted to one of our Warehouse lines so the loan can be funded. Once loan is purchased submit purchase advice and withdrawal certificate to Warehouse Bank. Log incoming Final Title Polices, Recorded Mortgages and Assignments of Mortgage, copy and forward to appropriate Investor. Occasionally Process newly submitted loans and order Title Searches. Notarize all Assignments of Mortgage.
1999-2001 Mortgage Capital Group. LLC Farmington, CT
Closing/Funding Coordinator
Responsible for scheduling all broker and correspondent first and second Mortgages and obtaining all necessary information to prepare closing documentation by working with the Attorney and Loan Officer, documentation prepared by using Contour and Doc Magic, review settlement statements, review closed files for errors after closing and submitting them to investors for purchase, work with investors to solve all errors found. Keep track of warehouse line and order all wires for closing, help prepare loan officer commission reports by using Excel and Word
1995-1999 Bank of America, FSB Glastonbury, CT
Settlement Coordinator/Post closer
Responsible for reviewing Conventional, FHA, VA and CHFA Mortgage files for closing, scheduling closings, preparing closing papers on LPS and Word, review settlement statements, review closed files for errors after closing and solve any problems found, submit Government files to be insured, fund all CHFA loans, prepare CHFA loans for purchase, solve deficiencies for Bank of America, HUD and CHFA. Also during this time I post closed full time, opened new loans, assisted operations manager as pricing coordinator, ordered supplies and repairs to equipment, converted loans from old system to new and answered phones.
Education
1982-1984 Middlesex Community College Middletown, CT
Associates in Science Degree in Business
Awards Received
1997 Winner of Bank of America performance excellence award
Self- employed- Tastefully Simple Independent Consultant October 2014-Present
References
Scott Starr Bank of America 860-***-****
Karen Hayes Achieve Financial Credit Union 860-***-**** x8901
Cheryl Ernst-Planet Home Lending 203-***-****
Deborah Wolak-Former co-worker 203-***-****
Ronnie Allen-Lead Tastefully Simple 203-***-****
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